I have long, curly and very unruly hair. Even when doing dry trims, I usually lose almost 4 inches every time and going to get haircuts can be really stressful because of stylists not being able to... Zobacz więcej
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I wasn’t sure what to expect, but this actually works. It looks like a straightener, but it trims your split ends without cutting your length, which is exactly what I needed. My hair feels softer, l... Zobacz więcej
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If you are hesitant to purchase this… don’t be!! Do yourself the favor and get it sooner than later!! I keep my hair long and have to trim an inch off about every other month but this will keep me fro... Zobacz więcej
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A first I was skeptical since I have long hair and slightly damage hair from bleach but I have read good reviews on it and decided to give it a go. I started off with a small piece to reassure that my... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Luxmend's Split Ends Trimmer gently removes split ends while preserving your hair’s length. Designed for all hair types, it helps reduce breakage, tame frizz, and leave your hair looking smooth, healthy and salon fresh all from home. 💗
Dane kontaktowe
Zjednoczone Królestwo
- support@luxmend.com
- luxmend.com
4,3
Doskonała
361 recenzji
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Jeg bestilte varen d 19. Marts…
Jeg bestilte varen d. 19. Marts og pengene blev trukket 21 marts og har stadig ikke modtaget den her d. 16/4. Jeg bestilte den famøse maskine til spaltede spidser og glædede mig meget til at modtage produktet…. Jeg er indforstået med de 7-14 hverdages levering men de er for mig at se, overskredet for længst. Når jeg prøver at følge pakken, står den “i transit” og har gjort det siden d. 21. Marts… jeg har skrevet to mails til kundeservice men der er ikke hul igennem.
Jeg er så skuffet!
21 marca 2026
Opinia niezależna
I love it
I love it, it took so much dead ends off, I had to do it twice, probably could do a little more honestly. It does pull your hair a little, but other than that it’s great
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Samantha, Thank you so much for sharing your experience! 💛✨
We’re so glad it helped take care of those dead ends and left your hair feeling better — that’s exactly what it’s meant to do!
If you notice a bit of pulling, using smaller sections and making sure the hair is fully detangled beforehand can really help create a smoother experience.
We appreciate your honest feedback and support 🙌
Odpowiedź od Luxmend
Hi Madsen, We LOVE this energy!! 💛✨
So happy your hair is feeling super soft — that’s the best feeling! 😊
Thank you so much for your support 🙌
Quick delivery
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Ashley, Thank you so much! 💛
We’re glad to hear your order arrived quickly. We appreciate your support! 🙌
Luxmend results were A+
My hair had tons of split ends and when I used Luxmend I couldn't believe the results ! My hair had no split ends , my hair was soft and silky. Couldn't believe the difference !! So glad I bought it 🥰
8 kwietnia 2026
Opinia niezależna
Fast delivery
Fast delivery. The product kinda work... it doesn't take all the split ends, but most of them... all tho it do jank some strands off of my hair.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Therese, Thank you for your honest feedback, we really appreciate it 💛
We’re glad to hear the delivery was quick and that it’s helping with most of the split ends. The device is designed to trim the ends that extend beyond the guide, which can sometimes require a couple of passes for certain strands.
If you experienced any pulling, it’s usually related to section size or tension. Using smaller sections and ensuring the hair is fully detangled can help create a smoother experience.
We truly appreciate you sharing your experience, as it helps others and allows us to continue improving 🙏
I love it
I love it! I have curly hair and it made my hair feel so soft and removed my split ends immediately!
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Paloma, We love hearing this! 💛✨
Curly hair deserves that softness and care, so we’re so happy it left your hair feeling smooth and took care of those split ends right away!
Thank you so much for sharing your experience 🙌
I absolutely love it
I absolutely love it. It took care of what I needed to be taken care of.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Parris, We absolutely love hearing this! 💛✨
So glad it took care of exactly what you needed, that’s the goal!
Thank you so much for your support 🙌
Love being able to get rid of my split…
Love being able to get rid of my split ends in just a few minutes at the convenience of my own..
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Jenny, We love hearing this! 💛✨
Being able to take care of split ends in just minutes from the comfort of home is such a game-changer!
So glad you’re enjoying the convenience and result, thank you for your support 🙌
Love this trimmer
Love this trimmer. Makes my hair smooth and just trims off the very end of your hair. The only problem I would say about it is some of the hair cut off falls in the floor instead of staying in the compartment that catches the hair. Otherwise it’s a great product. I would recommend buying it.
30 marca 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Linda, Thank you so much for your thoughtful feedback! 💛✨
We’re so happy to hear you’re loving the results and that it’s leaving your hair smooth while maintaining your length — that’s exactly what it’s designed to do!
We also appreciate you mentioning the hair collection — a little bit of loose hair can sometimes happen depending on angle and positioning, but your feedback is very helpful as we continue to improve.
Thanks again for your support and recommendation — it truly means a lot! 🙌
After my first use I noticed how soft…
After my first use I noticed how soft my hair was
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Tesla, We love hearing this! 💛✨
That soft, smooth feeling after the first use is the best, such a satisfying difference!
So glad you’re already seeing great results. Thanks so much for sharing 🙌
You won’t be disappointed
Of course i was hesitant about ordering something i seen on Facebook. I read the comments to make sure it was legit. It’s coming from China so it takes a bit, but worth it IS IT!!! This thing is amazing, it does exactly what it says it does! Yes I’m impressed!
17 marca 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Chrissy, Thank you so much for your trust and for sharing your experience! 💛✨
We totally understand the hesitation at first, so it means a lot that you gave it a chance — and even more that it lived up to your expectations!
We’re so happy you’re impressed and loving the results 🙌
Product worked well on my thick hair
Product worked well on my thick hair. Did not seem to cause damage or cut too much.
2 marca 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Jenna, We love hearing this! 💛✨
So glad it worked well on your thick hair and gave you great results without causing damage or taking off too much. That’s exactly what we aim for!
Thank you so much for sharing your experience 🙌
Odpowiedź od Luxmend
Hi Freja, so happy to hear that! 💛😊
Thank you so much for your support, we’re glad you’re enjoying it! ✨
Didn't come with instructions but…
Didn't come with instructions but otherwise it's ok.
26 marca 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Amelia, We appreciate your feedback! 💛 Instructions are provided via email as well, but we’d be happy to resend them or guide you step-by-step if needed.
Could you please email us at support@luxmend.com.
I Wish Mine Still Worked
My husband ordered the device for me in late November 2025. Got it 3rd week almost 4th week of December and decided to give it to me as a Christmas gift in stead of giving it to me early.
It made my hair soft, I could finally brush through it without being snagged by the brush.
Until it died and its been dead since. One use and no longer chargeable. It will not charge, even bought a lower voltage charger for the split end trimmer and nothing.
Finally getting a response for a customer service email, I was told to do a video to see if it was user error. User error to charge it? Its a type C charger port, my phone has that port, that's not user error.
By the time someone responded to me, its over 30 days which they say 30 day money back guarantee, so at this point, them knowing the device won't charge, they will not take it back and exchange it for a working, chargeable one.
25 grudnia 2025
Opinia niezależna
Odpowiedź od Luxmend
Hi, We’re really sorry to hear about your experience and understand how frustrating that must be 💛
However, we’d like to clarify that if we had received a response to our previous email, a resolution would have been provided to you much sooner. We do our best to assist within the support process, including troubleshooting and offering appropriate solutions once we receive the required information.
Our request for a short video is part of that process to properly assess the issue and avoid unnecessary delays — it’s not to place blame, but to help us resolve things as quickly and accurately as possible.
We’d still be more than happy to assist you. If you can reply to our email with the requested details, we’ll gladly continue working toward a resolution for you.
Thank you for your understanding 🙏
I like the idea but it does cut off too much
I like the idea and the product but it does seem to take more of the hair than I want. I tested several individual strands and it was cutting between a 1/4 inch to a full inch. Then on other strands it wasn't even cutting the split and off and took three or four passes to get it to cut it off. It seemed very inconsistent. It is also fairly loud and there isn't a separate button to turn it on, it is just on when you unlock it from the closed position. It does work but I don't believe that it is only taking the split ends off as when I tested ones that didn't have split ends, it still cut quite a bit off them.
24 marca 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Jennifer, Thank you so much for your detailed feedback — we truly appreciate you taking the time to share your experience 💛
The device is designed to trim the ends that extend beyond the guide, which can sometimes feel like it’s taking more off, especially depending on how the hair is sectioned, tension, and the angle used. This can also explain why some strands may need a few passes while others are trimmed more quickly.
I got this for me and now it won't…
I got this for me and now it won't work! I saw the ads on social media and I was so excited to get it. I ordered with her permission of course. I couldn't wait to get it. I got it yesterday in the mail which was a surprise. I opened it up, charged it and I started to use it on my daughter. Got almost half way through her hair and quit working on me! I thought maybe the battery got hot so I turned it off let it rest some and tried it again. But nothing! I put it back on the charger and took it off and now it won't work at all! I never got a chance to use it for myself as that was the original plan to begin with. But I wanted to learn how to use it first. So, I started off with my daughter. Now, I can't use for myself at all! I tried contacting through email and even on social media and no response. Now, I'm checking to see what others have said about this product to see if they've had the same issues. And it seems like many others have had the same problem. I also didn't get a instructions booklet with this either. I also have issues with customer service not responding. I waited 3 weeks for thing to come in and paid $49 for it, only for it work once and stop working. Now, I'm stuck with something that'll never get to use. And as far as the return goes..well I'm not paying for this thing to be shipped back to China! $49 is a complete waste of money for a worthless piece of crap that won't even work! I'm not happy at all!
25 marca 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Caitlyn, I have tried checking, however we cannot find an order under your name.
We’re really sorry to hear about your experience — we completely understand how frustrating that must have been, especially after waiting for your order and being excited to use it 💛
We definitely want to help resolve this for you. Just to confirm, have you already contacted us via email? If so, could you please check your spam/junk folder as sometimes replies can land there.
If you haven’t received a response yet, please send us an email at support@luxmend.com
with your order details so we can look into this right away and provide the best solution for you.
We’re here to help and will make sure this gets sorted for you 🙏
Thank you I just love the experience…
Thank you I just love the experience very easy to use and great result thank you
25 marca 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Chantal, Thank you so much for your kind words! 💛✨
We’re so happy you’re loving the experience and finding it easy to use — that’s exactly what we aim for!
Enjoy your great results, and thank you again for your support 🙌
Luxmend replaced my original order I did not receive
Thank goodness I purchased the delivery insurance since the delivery company did not delivery my first order. However, Luxmend did replace the order without question and I did get my purchased item the second time around! Thank you very much.
6 marca 2026
Opinia niezależna
Odpowiedź od Luxmend
Hi Gina, We’re really sorry to hear about your experience and the delay with your delivery 💛
Unfortunately, once a package is handed over to the courier, we rely on their delivery process, and issues like missed deliveries can occasionally happen despite tracking updates. We completely understand how frustrating that must have been, especially having to follow up multiple times.
That said, we’re glad we were able to arrange a successful redelivery for you in the end. Your patience truly means a lot, and we appreciate you sticking with us through the process 🙏
Thank you for your understanding and for sharing your feedback — it helps us continue improving our service.
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