LuxeDecor Recenzje 2603

Wynik TrustScore: 4.5 na 5

4,4

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had my eye on this desk with the built-in lamp for a while and finally pulled the trigger — genuinely glad I did. The material finish has this warm matte quality that doesn't wash out in direct af... Zobacz więcej

Oceniono na 1 z 5

Ordered a light fixture three weeks ago. I got an email saying it would be delivered week of 4/6 though no tracking number provided. Still no sign of it as of today 4/14. Emailed customer service thre... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Okay so I bought this accent table like two weeks ago and it fits perfectly next to my soaking tub. Looks way more expensive than what I paid, very happy with LuxeDecor on this one. Shipping was fast... Zobacz więcej

Oceniono na 5 z 5

I used the chat feature to ask a product question about dimensions. Shayla was able to not only answer my questions, but provided an additional very helpful image.

Informacje dotyczące firmy

  1. Sklep meblowy

Informacje przekazane przez różne źródła zewnętrzne

Welcome to LuxeDecor. LuxeDecor is the premier online showroom for luxury home decor & outdoor furniture, lighting, rugs, and home decor. Shop LuxeDecor Now!


Dane kontaktowe

  • North Michigan Avenue 980, 60611, Chicago, Stany Zjednoczone

  • luxedecor.com

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 96% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Accent table in my bathroom and I'm obsessed

Okay so I bought this accent table like two weeks ago and it fits perfectly next to my soaking tub. Looks way more expensive than what I paid, very happy with LuxeDecor on this one. Shipping was fast too, no complaints at all! ❤️

2 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

This desk-lamp piece is doing something special on my patio

Had my eye on this desk with the built-in lamp for a while and finally pulled the trigger — genuinely glad I did. The material finish has this warm matte quality that doesn't wash out in direct afternoon sun, which honestly surprised me. A lot of outdoor pieces go flat or chalky in bright light but this one holds its depth.

The integrated lamp is what really gets me though. The way it diffuses in the evening creates this soft pooling effect rather than harsh downward light. Whoever designed the shade angle understood how light behaves on a surface.

Only hiccup was chasing down a tracking number — had to follow up once before getting it. Small thing but worth mentioning. Everything else? Exceptional.

8 kwietnia 2026
Opinia niezależna
Oceniono na 4 z 5

I tried to purchase a few items and the…

I tried to purchase a few items and the 15 percent welcome discount screen kept blocking my view of items. I finally clicked on it to get my discount code and it didn’t work. It was hassle factor so I removed a couple of items and placed an order without the code. I also have not received updates on when my item will arrive

13 kwietnia 2026
Oceniono na 1 z 5

Missing Order and Unresponsive Customer Service

Ordered a light fixture three weeks ago. I got an email saying it would be delivered week of 4/6 though no tracking number provided. Still no sign of it as of today 4/14. Emailed customer service three days ago through website to enquire as to it's whereabouts. Crickets. Now I have to call and follow it up in time that I don't have. All such a headache and the reason why I usually stick to big box stores and online websites like Amazon that provide fast free shipping, reliable customer service and easy returns if need be. Never ordering from Luxe Decor again and neither should you.

26 marca 2026
Logo LuxeDecor

Odpowiedź od LuxeDecor

Dear Kylie,
Thank you so much for reaching out—I truly appreciate your patience.
I wanted to provide a quick update regarding your order placed on March 25, 2026, for the Canarm Meadow 3-Light Vanity Light in Matte Black with Natural Rattan Shades.
At the time of purchase, your order confirmation included an estimated shipping timeframe. As noted in our terms and conditions, these timelines are estimates and can occasionally change depending on the manufacturer’s availability. Shipping Policy | LuxeDecor
On March 26, once the manufacturer accepted your order, we shared an updated estimate of shipping during the week of April 6. In early April, we followed up again with the vendor for a status update. When you reached out to us on April 11, it was over the weekend while our office was closed, but we responded first thing Monday morning with the latest information we had received. At that time, the vendor let us know the item had become backordered, with a revised estimated availability of June 17.
I completely understand how disappointing that change in timing is. We received your cancellation request on April 14, and I’m happy to confirm that the vendor has approved it. Your order has been fully refunded, and a receipt was sent to your email this morning.
If you have any questions please dont hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-733-3201. We’re always here to help.

Oceniono na 5 z 5

helpful chat feature

I used the chat feature to ask a product question about dimensions. Shayla was able to not only answer my questions, but provided an additional very helpful image.

14 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

What a great company

What a great company! A product I ordered was erroneously listed as a set and the company stood behind their mistake to resolve the error. I so appreciate working with a company that is honest and does the right thing to support customer service!

6 kwietnia 2026
Oceniono na 1 z 5

Item I purchased was back ordered and…

Item I purchased was back ordered and your website did not indicate this before I placed the order. Upon calling to cancel order the person I spoke with could not issue me a credit. I find this misleading!

6 kwietnia 2026
Logo LuxeDecor

Odpowiedź od LuxeDecor

Dear Gwen,

Thank you for reaching out. I’m so sorry for any frustration or concern this may have caused—I completely understand wanting clarity, and I’m happy to help.
I do see that your order was placed today, April 6, 2026, for the Four Hands Marlow Georgina Wall Mirror. At the time of purchase, an estimated shipping timeframe is provided in the order confirmation email; however, these timeframes can sometimes change depending on product availability. If there are any updates after the manufacturer reviews the order, we’ll be sure to share those with you right away.
We’ve received your cancellation request and have already reached out to the vender and they confirmed the cancellation. We have refunded you in full and have emailed you a receipt.
If there’s anything else I can assist with in the meantime, please don’t hesitate to reach out. You can contact us Monday through Friday, 9:00 AM to 5:00 PM CST at 888-733-3201, or through our Contact Us page.
We truly appreciate your patience and the opportunity to assist you.

Oceniono na 5 z 5

I have bought a few pieces of…

I have bought a few pieces of furnitures from Luxedecor. I like the quality products they offer and all good experiences ensure my confidence. I purchased a picture light this time.

5 kwietnia 2026
Oceniono na 1 z 5

Website stated 6 in stock and ships in…

Website stated 6 in stock and ships in 1-7 days. Purchased the item then had to call them after 12 days to learn item was not in stock and on back order till mid to late June!

28 marca 2026
Logo LuxeDecor

Odpowiedź od LuxeDecor

Dear GB,

Thank you for taking the time to share your feedback. I’m truly sorry for the frustration this experience caused—I completely understand how disappointing this must have felt.
Your order was placed on March 19, 2026, for the Global Views Nickel Palm Seed Pod Wall Art, with an estimated shipping timeframe of 1–2 weeks. As noted at the time of purchase, shipping timeframes are estimates and can change depending on availability. After the vendor reviewed the order, they later informed us that the item was in transit and expected to be back in stock in June. We understand this was not the update you were hoping for, and we shared this with you as soon as we received it.
When you reached out on April 2, 2026 to request a cancellation, our team acted right away and worked closely with the vendor. The cancellation was confirmed the following day, April 3, 2026, and a full refund was issued immediately. A confirmation email was also sent for your records.
We truly appreciate your patience throughout this process, and we’re always here to help if you have any further questions or need anything else. You can reach us Monday through Friday, 9:00 AM to 5:00 PM at 888-733-3201, or through our Contact Us page.

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