George made buying our MG HS very easy from start to finish, all the staff were friendly, not pushy and made our buying experience pleasant and stress free.Highly recommend them.First class servi... Zobacz więcej
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Really good experience buying my MG HS Trophy from Luscombe MG Leeds. David was fantastic from start to finish — friendly, genuine and never pushy. He made us feel completely at ease and the whole pro... Zobacz więcej
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Purchased an MGHS FROM LUSCOMBES leeds. Excellent and professional service from George in sales. Highly recommend this dealership for good quality vehicles and good customer care. David Poulter
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I submitted an online request for finance figures for a new car. Salesman phoned me to say he wouldn't do it because I would either have to reserve a car or wait until July when there is going to be... Zobacz więcej
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Informacje dotyczące firmy
- Salon samochodowy
- również w kategorii:
- Komis samochodowy
- Naprawa samochodu
Informacje przekazane przez różne źródła zewnętrzne
Luscombe MG Leeds are the new name for MG in West Yorkshire. Whilst this dealership may be new, the Luscombe customer service you have come to expect from our Luscombe Suzuki and Mitsubishi dealerships is extended with our new MG business. We still have straight talking sales staff and managers who come out of the office. More importantly, We Won't Sell You A Car, But We Will Help You Buy One
Dane kontaktowe
Low Road, LS10 1QR, Leeds, Zjednoczone Królestwo
- 01132776099
- sales@luscombemotors.co.uk
- luscombemotors.co.uk
4,6
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155 recenzji
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Purchased our new mg zs ev trophy long…
Purchased our new mg zs ev trophy long range,Ross, the salesman was very professional, knowledgeable, helpful, and very pleased with our car, the whole process was very easy from start to finish and we got our car quicker than we thought which was a bonus.
20 września 2022
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks for your great feedback and 5* review Paul - it really is appreciated. I've passed on your comments to Ross and I hope you enjoy your new car.
Thanks again,
Sam Luscombe
Odpowiedź od Luscombe MG Leeds
Thanks so much for the brilliant feedback - we do try our best so it is great to be able to share a review like this with the team. Thanks again Sam
Great service from start to finish
Great service from start to finish. Ross was very attentive and professional throughout the experience. Would recommend. Thank you!
20 września 2022
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks Chelsea for your excellent feedback and of course your valued custom. Ross is a valued member of the sales team and it is great to know how professional and attentive he was throughout your car buying experience. Enjoy driving your new car Thanks again Sam
Car service and MOT was easy to…
Car service and MOT was easy to arrange, great communication and a video showing the work being completed, which my dad (a retired car mechanic) was thrilled to watch. Would recommend 👌
24 sierpnia 2022
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thank you very much Margaret for both your valued custom and your excellent feedback - I am so pleased you enjoyed such great service from the after sales team. Thanks again Sam
Mitsubishi ASX
Received a warm hello / greeting from Ross , who , listened to my needs , and expectations , no pressure sales , which made a change , eventually bought a Mitsubishi ASX ,,, an excellent and refreshing service from Ross at leeds , totally exceptional service Many thanks
18 sierpnia 2022
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks very much for your great review which I have shared with Ross and the team. We all really appreciate feedback, which is vital to ensuring we are providing a car buying experience with a difference. I hope you enjoy driving your Mitsubishi ASX, and once again, thanks very much for your custom. Sam
First Mg5 service after 1 year
First Mg5 service after 1 year. Dropped car off at Luscombe service centre as arranged at 10:00am. Had a coffee while paperwork was completed, caught a bus opposite the showroom into Leeds. Arrived back at 1:00pm and the service was complete, car had been washed and a video health check of the cars condition sent to my phone. Everything went well, no problems.
15 sierpnia 2022
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks Tony that is just how it should be - we really appreciate your custom and your brilliant feedback which I shall pass on to the service team. We look forward to welcoming you back when you next require our assistance. All the best Sam
Absolutely shocking service from the…
Absolutely shocking service from the start to be honest. 1st we were told our new car would be a few days and then it was a few weeks. Emailed the director and then things were magically sorted out. Not very professional service from Fazz at handover of the car, constantly answering calls and then calling us once we’d taken handover of the car to question us on our old car which should have been addressed previously if there was an issue.
Fast forward three months and we’ve had multiple problems already with our BRAND new car. Screen turning off, electric seats coming on and not being able to turn them off. The car wouldn’t start numerous times. Called MG luscombe for them to advise it would be 20 days before they could look at it. Absolute joke. Then changed their minds on the date and said they “might” be able to sort a car but we wouldn’t know for a few days. Then advised if we took it to another MG it would void the warranty (what a joke!!) This was extremely distressing for me as someone with mental health issues I heavily reply on the car.
Safe to say we have now got rid of the car.
Clearly not very reliable and the staff at the MG luscombe are shocking, I am disgusted at the service we have been given from this garage, I would highly suggest to look else where and definitely not at an MG ZS.
18 lipca 2022
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Hi Jess,
I'm sorry to hear about your poor experience with us. I will try to address your concerns below.
1- The situation with new car deliveries has been major problem this year and all manufacturers are struggling. The situation with your car was that during March, we were dealing with quickly changing information on ETAs, and unfortunately delivery kept slipping back. I was as frustrated as you but managed to request this be prioritised, hence why we managed to bring it forward.
2- I can only apologise regarding the handover. I will try to understand from Fazz as to why this was the case, but I can only apologise.
3- Regarding the issues with the car, these absolutely would have been covered under the warranty - I think having listened back to the conversation, this related to the service plan being specifically with ourselves, not the warranty. The delay in being able to book in was due to the need for a courtesy car which was prolonged booking at that stage. We then went away to propose the use of either mine or one of the sales staff member's cars to get you in quicker, hence not being able to guarantee it immediately until we'd checked they weren't needed for test drives etc.
I do sympathise with your situation and apologise for any distress this may have caused you. I will certainly investigate the professionalism issues you have raised, and hopefully this clears up some confusion around the timelines, both for the delivery and rectification of the issues.
If you'd like to discuss any further, please feel free to give me a call on 01132776099
Thanks,
Sam Luscombe
Request for finance fjgures
I submitted an online request for finance figures for a new car. Salesman phoned me to say he wouldn't do it because I would either have to reserve a car or wait until July when there is going to be a price increase. Obviously I couldn't commit to a new car without knowing how much it would cost.
Very strange conversation altogether.
John Sharples
23 czerwca 2022
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Hi Fred,
Apologies for any miscommunication here but the explanation is fairly simple. Unfortunately we cannot give finance figures as the cars are currently off sale for new orders with MG. If we quoted you now, those figures wouldnt be honoured when ordering re-opens. We dont know when it will reopen, so we dont know what the price (or finance APR) will be.
The idea behind reserving a car is simply to get up the queue when it does become available, but due to the current situation with new car ordering, we simply cannot tell you what you'll be paying for the car. Sounds nuts, I accept, but thats the market we're in i'm afriad.
Apologies if this wasnt made explicitly clear on the phone.
Happy to talk you through it personally if it helps?
Sam Luscombe
Luscombes, a family run group
As a family run business it shows. It shows in the care that they show when dealing with customers, both in person and via internet/mailshots. I will have no hesitation in visiting Luscombs again for my cars' next annual service.
22 czerwca 2022
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks very much Mr Smith - we really appreciate your valued custom and your excellent feedback. We all try our best so it is great to be able to share this review with the team. Thanks again Sam
Speedy delivery of the car within 4 days
Had some issues with the sales team, and now they are trying to solve this. Happy to know that they are working on it to make customers happy! Looking forward to here them.
Yes as they promised, resolved all concerns, Thank you Luscombe MG Leeds.
13 czerwca 2022
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks very much Roy for your valued custom - I know you were disappointed in not receiving a charging cable with your electric MG but am pleased that we have now resolved that situation and you have received the one we sent you. Wishing you safe and enjoyable driving. Kind regards Sam
MY. MG ZS
Due to their foresight Luscombe were able to supply car just when I wanted and at the pre increase price.! As I live in Scotland we conducted business over phone and email which is not best way to experience Luscombes personal business.However I was made welcome when I visited to collect car with decent coffee to boot.Needless to say car was well prepared.
6 maja 2022
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks so much George for taking the time to leave such a brilliant review - It is great to know that you had such an enjoyable car buying experience which was worth the trip from Fife! Wishing you safe and enjoyable driving in your new MG. Best regards Robin
Excellent service from Fazz
Excellent service from Fazz, would highly recommend.
24 kwietnia 2022
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks very much Nicola for your valued custom and for taking the time to leave such excellent feedback - I shall be very happy to share this review with Fazz and the team along with a big thank you from me. All the best Robin
We were very happy with how our order…mrs plant
We were very happy with how our order for our new mg zs was delt with,right from the start from the enquiry through to buying our car,also the gentleman who delivered our car was great and helpful,thank you to ben and all the team we are very happy with our purchase no stress and always on hand for any other enquiry.would buy from these again any time.thank you
18 marca 2022
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks very much for your valued custom and great feedback Mrs Plant. I do feel we have a great team, and very satisfyingly customers feel the difference between our style of helping to buy, rather than selling, so it’s very rewarding for all of us to receive your feedback.
Thanks again Robin
Superb Luscombe
Excellent, understandable service and information from Ben. Nothing too much trouble from questions on all matters to delivery of MG HS to my home. One of the best car dealers I have dealt with in over 50 years driving.
11 stycznia 2022
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Wow what a fantastic review Steve! We all really appreciate feedback, which is vital to ensuring we are providing a car buying experience with a difference. I hope you enjoy your new car, and once again, thanks very much for your custom. Thanks again Robin
Excellent service and welcoming staff
Excellent service and welcoming staff. We travel to use Luscombe and it is well worth going the extra miles!
24 grudnia 2021
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks Graham and Beverley for both your valued custom and for leaving such a brilliant review - great to know that we are worth your journey from Carnforth to Leeds. Thanks again Robin
I bought my first new car from…
I bought my first new car from Luscombes and almost a year later I'm absolutely loving the car.
Sam and his team are really genuine people, have a big heart and really go the extra mile to give you the best advice and try their best for you. They made what I thought would be daunting, a really smooth experience.
You don't get that a lot these days.
I have no regrets and honoured to be served by a fantastic team of genuine people. Very very impressed! Keep up the good work, thank you!
24 listopada 2021
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks very much for your great feedback. I do feel fortunate to have a great team, and very satisfyingly customers feel the difference between our style of helping to buy, rather than selling, so it’s very rewarding for all of us to receive your comments. It is also very reassuring that you are so pleased with the ongoing service you have received during your ownership of your car - and of course that you are still so happy with your choice. Thanks for your custom and for taking the time to leave this 5 Star Review. All the best Robin
Kevin Craggs is a really lovely person…
Kevin Craggs is a really lovely person and help me in all the process. That make my purchase beeing an easy one. I appreciate the help and the fast answer .
22 listopada 2021
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks very much for your kind feedback Mirela-Florentina. Great to hear you had a smooth process with Kevin when buying your new ZS. I'll pass on your kind words to Kevin and thanks once again for your custom and 5* review. Regards, Robin
Brilliant service from start to finish
Brilliant service from start to finish. This is the second car we have bought from here, would definitely do so again and would highly recommend to others. Very friendly salesmen, not pushy, super kind to our children and worked honestly with our budget.
6 września 2021
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks Jenny for both your valued custom and your excellent feedback - I do feel we have a great team who treat customers as they would like to be treated themselves. Very satisfyingly, customers do feel the difference between our style of helping to buy, rather than selling, so it’s very rewarding for all of us to receive your feedback. We wish you safe and enjoyable driving in your new MG HS. All the best Robin
Top customer service and very friendly…
Top customer service and very friendly service, highly recommended
14 czerwca 2021
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thanks very much for your 5* review Kevin - really appreciated. We do pride ourselves on our customer service so it's great to receive these reviews. Thanks once again, Sam
Absolutely brilliant service from…
Absolutely brilliant service from Luscombes MG Leeds and especially
Fazz Ahmed, Sales Manager who made buying my MG so easy thanks again
5 czerwca 2021
Opinia niezależna
Odpowiedź od Luscombe MG Leeds
Thank YOU for both your custom and for your brilliant feedback which lets us know we are getting it right! I shall be pleased to share this review with Fazz and the team. Thanks again Robin
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