Luna Furniture Recenzje 

DO NOT EVER ORDER FROM HERE. The ship times are a blatant lie. The delivery service they use is Deliveright, and depending on your location, they will not deliver to you unless they can batch your order with others. We placed an order on 10/1, and tracking has been “skipping our delivery” for weeks now. It was supposed to be delivered two weeks ago. We literally have in writing, that Deliveright customer service admits that they can’t deliver our order right now because, “a specific number of deliveries have not been met to warrant a delivery route”.

That is word for word…So, we are being penalized for no one else in our “delivery zone”, also having a current order that needs delivered. If no one else orders the rest of the year, we won’t get our order until 2027? How is this not specified in the check out, AFTER we input our delivery address. Honestly, the furniture itself could be fantastic but the fact that Luna blatantly lies about shipping times and continues to use this pathetic delivery service tells you all you need to know about this company. I encourage you to look up Deliveright and their atrocious reviews, to see this is a common issue and it’s amazing they are still in business. Since this has been ongoing, Luna could choose to use someone else, and they do not.

We placed a $5,627 furniture order with Luna Furniture on September 12 and paid in full. Initially, customer service was excellent, but once they had our money, the experience changed dramatically.

I sent FIVE separate emails over nearly two weeks attempting to schedule delivery, all of which went unanswered. It wasn't until we started calling that we finally received assistance.

After multiple delays, most of our furniture was delivered on October 16, with the remaining pieces promised for October 27. We rearranged our schedules to accommodate the delivery window, which was then pushed back three hours. Despite making additional arrangements, NO ONE SHOWED UP. No phone call, no email, no text. NOTHING.

We later learned there was a truck issue, which I completely understand. What I don't understand is the complete lack of communication or accountability. Even the following morning, WE had to initiate contact to find out what was happening.

After spending nearly $6,000, waiting over six weeks, and repeatedly rearranging our schedules, Luna Furniture's solution was to delay delivery AGAIN and offer a $75 refund. Frankly, insulting.

The furniture that has arrived is lovely, and the October 16 delivery team did a great job. Unfortunately, that doesn't excuse the repeated delays, unanswered emails, broken commitments, and lack of basic customer service.

Customers should not have to chase a company for merchandise they've already paid for in full. This entire experience has been incredibly frustrating and disappointing. I expected far better from a company entrusted with such a substantial purchase.

I purchased a dresser from Luna Furniture in August that arrived damaged. After months of frustration, at least three failed delivery appointments, repeated rescheduling, and poor communication, the issue remains unresolved. Completely unacceptable customer service. I would never recommend this company.

BUYER BEWARE! TERRIBLE CUSTOMER SERVICE!

I purchased two bedroom sets from Luna Furniture in August 2026. One dresser arrived damaged, and after more than two months of failed deliveries, rescheduling, and broken promises, the issue remains unresolved.

Luna confirmed a replacement delivery for October 20 between 5–8 PM in writing, then changed it to 12–3 PM despite knowing I could not be home.

Their $100 compensation offer is insulting considering the inconvenience. I have now initiated an Apple Card dispute and am filing formal consumer complaints.

Extremely disappointed. I would not recommend Luna Furniture.

Great job with the sale and the delivery

Luna Furniture was VERY price Competive and in the delivery time. The Customer Service Team was very efficient in communication on the Delivery Updates. The White Glove Service Team was excellent to deal, setting the furniture up in about 45 minutes complete!

We are very glad we placed our Order with the Luna Team.

I saw a Dining table from Ashley Furniture on Luna's site that was about $900.00 cheaper. I wasn't sure if they were legit but saw they had a showroom in Virginia; I live in Pennsylvania. I was in Washington DC for work on 8/12/2026 and rode to the showroom after finishing work before heading home. I spoke to a salesman about the table, and he said that they don’t have the Ashley’s furniture in the showroom, but it can be seen at Asnley’s. I asked how long it would take for delivery if I ordered online that day and he told me I should have it in the beginning of September. On the way home I stopped at an Ashley’s store and looked at the table. I liked the way it looked and ordered the table online from Luna this same day. Almost 3 weeks went by, and order was still saying in process. I called Luna on September 2nd and was on hold for 33 minutes to be told that my order was leaving Texas on 9/14/2026 and would take 1 -3 days to reach me. On 9/14/2026 I received a text saying my delivery was 9/18/2026. This was good as I had plans to have family over for dinner in our new house that weekend. On 9/17/2026 I received a text from the delivery driver at 11am saying he would be at my house between 7-8pm. At 5pm I received a text from the driver that the truck broke down and that they would not make it this day or the next. I called luna at got through in just 6 minutes this time but the lady in customer service said she needed to speak to delivery about my redelivery. I asked her to call me back by tomorrow, which would be Friday because I was expecting family for dinner and did not have a dining table. On Friday I did not receive a call and tried to call but was on hold for 45 minutes and nobody answered. I did not hear anything all weekend and I called back Monday and was on hold for 10 minutes just to be told the same thing again that they needed to speak to delivery. On Tuesday the next day, 9/22/2026 I received a text and an email telling me my delivery was 10/2/2026 but there was still no call or reason why my delivery was not scheduled sooner since it was their problem with delivery. Finally, on 10/2/2026 the truck shows up no call before they got to my house and dropped off the table. I just want to say that the dining table is good, but the customer service is horrible. Do not order if you need the items on any expected date.

We found the perfect sectional sofa at a great price. Just what we were looking for. I was apprehensive to buy sight-unseen from an online company I had never heard of before. After placing my order, I had to reach out to customer service to obtain a date of delivery…they didn’t give me a date when my order was processed. Actual delivery was a week later than stated and the day and time of delivery got shuffled around a little, but in the end, we are satisfied with the company’s customer service. The delivery drivers were professional and courteous. We paid extra for the white glove service and am glad that we did.

Luna had the product I needed when I couldn’t find locally. The men delivering and assembling my chairs did an excellent job. Thank you.

Customer service and communication was great!

The delivery took months to receive.

The price of the dining table I ordered from Luna was about fifty percent less than prices advertised through other retailers. This was a high end table and chairs, and we saved several hundred dollars. The delivery took about three weeks and everything went seamlessly with the the white glove service.

Luna was incredible great communication great delivery and couldn't be the price for the sectional even with AI searching. In fact AI recommended highly Luna and the sectional we searched for.

Excllent service all the way from purchase to delivery.

I love my couches from Luna Furniture! ❤️ The customer service was great, and I really appreciated how helpful and communicative Tim was throughout the whole process. Everything went smoothly, and I’m very happy with my purchase. Definitely recommend them!

(UPDATE) In Response to Luna's Response: The simple fact that once the item was shown as sold out, there should have been an instant refund with out me having to run around for 3 days to get a cancel. I also noticed that your response immediately followed the order being canceled and refunded. It would make someone wonder that if I had not written this. Would I still be waiting?

Original: I placed an order with Luna Furniture and was notified two days later that the item was out of stock. That part was disappointing, but understandable—inventory issues happen.

The real problem started when I asked them to cancel the order and refund my money.

I called and was told the cancellation would be processed within 2–3 hours. Nothing happened. I called again the next day and was again told the order would be canceled. It still has not been canceled, and I still have not received my refund.

Luna Furniture sold me an item they apparently did not have available, informed me that they could not fulfill the order, and yet continues to hold my money despite multiple requests to cancel.

There is absolutely no reasonable justification for refusing or delaying a refund on an order YOU cannot fulfill.

At this point, I should not have to repeatedly call and chase a company to get my own money back for merchandise they cannot provide. This has gone from a simple inventory issue—which I completely understood—to an unacceptable customer service and refund issue.

Until this is resolved, I cannot recommend Luna Furniture. Buyer beware, especially if an item turns out to be out of stock after you place your order.

Terrible. No way to cancel an order. No one responds by phone, email or text. Needed to change my order and there's no way to do so! Reporting to Utah bus reg.

Great service. My sofa arrived in 5 days. The delivery guys were awesome

The experience was even better than I expected. Everything went very smoothly, taking all of my requests into account.

The delivery was absolutely perfect! The item arrived exactly at the agreed-upon time, minute by minute. The delivery service was polite and handled the item with great care.

The store’s customer support team was very respectful and accommodating regarding my request about the delivery time.

The price of the item itself was the best on the market!

Thank you!

I am currently having a very difficult experience with this company. I ordered 4 items with White Glove delivery. My original delivery window was 4:30-7:30. The day before, it was pushed back to 6-9. At 9:20, I still had not heard from the delivery driver. I opened a complaint on the website and I was told that the driver was still 2 stops away at 9:30. He then called me and said he would get to me at 10. This time is unacceptable as I live in a community with quiet hours and the assembly of 4 items would take at least 2 hours, I’m assuming. Now I’m in limbo regarding when my items will actually be delivered. Linda has been very helpful, but there’s only so much she can do as a costumer service rep. I’m thinking about escalating this to an external agency. I need someone from this company to contact me to resolve this ASAP.

I ordered a dining set on June. It is now July and I still haven’t received my order. I’m starting to think I might not receive my order at all. I have no idea what is going on. I contacted customer service and they initially told me I was going to be receiving my item the next day and that it was set to be out for delivery. I was excited but then they called and said due to unexpected issues it was not going to be able to de delivered and that a new delivery date would be set. At first I was annoyed, but decided to wait for a second delivery attempt. However how long do you have to wait for a delivery? I still haven’t receiving my order and I want to know why. I have an event that I initially intended to host with this dining set. I need it to arrive before this event and I really hope it does. After reading all these reviews I’m thinking I won’t be able to see this table ever. It’s very unfortunate that the delivery service takes forever and that their customer support doesn’t provide further explanation on the delay or cancelations. Will not be waiting any longer and will be opening a claim.