Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I have a total of four Luminox watches, one of which quit working after two days. As of today, I have left 7 voice mails and 6 E-Mails. The E-Mails have resulted in auto-generated resp... Zobacz więcej

Oceniono na 1 z 5

Bought 2 watches, I guess directly from Luminox. They have another arm-office in Illinois. Direct office New York. Called that ph # numerous times-no response. I am 100% Permanent T... Zobacz więcej

Oceniono na 1 z 5

Luminox is an excellent quartz watch but a specific model, and the website, aren’t optimal. Probably due to corporate vision. If pointing fingers, please do it at corporate. One of its most expensive... Zobacz więcej

Oceniono na 1 z 5

BUYER BEWARE, Luminox battery replacement process is very DECEPTIVE. The total replacment cost with shipping is $75.00. Oh and the battery life is only 2 - 3 years. One last thing if your watch is... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z zegarkami
  2. Sklep odzieżowy
  3. Sklep jubilerski
  4. Producent zegarków

Informacje przekazane przez różne źródła zewnętrzne

Luminox USA the time is continuously visible for up to 25 years our watches ESSENTIAL GEAR and Navy SEALs and other professionals worldwide have chosen Luminox.


Dane kontaktowe

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Bardzo słaba

Wynik TrustScore: 1 na 5

219 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Wszystkie recenzje

(219)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Nice watch, but...

Nice watch, but... the numbers and markings wear off on the carbon fiber bezel. Every time I send my watch in for a battery change, I have to pay to have the bezel replaced. This is unacceptable! Luminox should offer more dive watches with a STAINLESS STEEL bezel!!! I would gladly spend extra $$$ for a Luminox dive watch with a STAINLESS STELL bezel!!

21 lutego 2018
Opinia niezależna
Oceniono na 5 z 5

Love my Luminox Seal watch with blue face

Love my Luminox Seal watch with blue face and Velcro band. I went through 5 deployments in the Middle East flawlessly. Did replace the Velcro band after 5 years. I’m at 12 years and illumination of watch face is still very bright at night.
Highly recommend.

21 lutego 2018
Opinia niezależna
Oceniono na 4 z 5

Like none other.

Other than needing batteries periodically, a few pins for the band, and finally, a movement (at yr 15) after I dropped it several times, my Luminox is going strong after nearly 18 years of abuse. My only complaint is that the tritium cells are losing their luminosity and Luminox does not replace them. They also stopped manufacturing the o-ring kit for my model, so no guarantee it will be free from leaks - so far, no problems there and it sees a lot of water time. Irrespective of the couple of shortcomings in the service department, If I'm still alive when this one finally decides to go, I'll buy another.

20 lutego 2018
Opinia niezależna
Oceniono na 2 z 5

One year and stem started to not move

One year and stem started to not move. Sent to Luminox for repair. Would not repair said my only choice was to replace the works for about what I played for watch. Found local watch maker he repaired for $50.00. Got 1 1/2 years more the out of watch before it totaly stopped working. Bought a Casio, still ticking.

20 lutego 2018
Opinia niezależna
Oceniono na 1 z 5

Not happy had to buy a new watch after…

Not happy had to buy a new watch after just a year! Watch was penetrated by water sent it back to the authorize dealer to be fixed never work right after occasionally just stopping. I find it hard to believe these are issued to SEAL teams. I bought a really great watch for a better price from SCURFA and I couldn’t be happier if I’d been given a Rolex! My brother bought a luminox after I bought mine and he is afraid to get it wet hahaha! Also I was of course unhappy with the customer service and their matter of fact blah blah blah you will get your watch back in a couple of months blah blah after we decide what’s wrong

20 lutego 2018
Opinia niezależna
Oceniono na 5 z 5

I have 2 and I love them

I have 2 and I love them. I wear them all day to work and everywhere and they are indestructible. I will buy another one.

20 lutego 2018
Opinia niezależna
Oceniono na 1 z 5

No customer service

When my Luminox watch started having issues, the company had me send it to an authorized dealer. That cost me almost the retail price to repair it! Bad customer service and I really thought that they were a legitimate company.

20 lutego 2018
Opinia niezależna
Oceniono na 1 z 5

I would give zero if I could

I would give zero if I could. The watch fell apart and when I sent it in for service I was denied because I had no receipt to activate the warranty card. The watch was a gift so there was no receipt. I called everyone trying to get it fixed and was told that Amazon sales were killing Luminox's brand. I would say it's poor quality that is killing it. I had to replace the band at one year and then shortly thereafter the watch stopped working. Extremely dissatisfied. The watch currently sits at the authorized repair shop and I could care less. Already bought a G-Shock as a replacement. I'm just a regular Joe in the Air Force, but these watches are designed and manufactured for Navy SEALs? Give me a break.

20 lutego 2018
Opinia niezależna
Oceniono na 1 z 5

I have had a terrible experience and…

I have had a terrible experience and will not order anything further from your company. I had ordered a watch and needed to know when it was going to be sent. I had no way of contacting you except though email and I never received a response. Since I needed the watch before Christmas and your company was unresponsive to my emails and you do not have a phone number listed, I gave up trying and figured I had given my credit card number to a shady organization and was never going to receive what I ordered. I have been monitoring my account since placing the order to make sure I did not get charged for something I had not received.
I ended up ordering the watch from Zak Watch in Lucerne, Switzerland and received it in 4 days (before Christmas) and they got it from the Luminox warehouse!
Recently I received an email from you stating my order was being shipped and was still not able to contact anyone to cancel the order.
Customer Service is not a strong suit for your company. The lack of contact information and only being able to email customer service is ridicules since you don't even respond to the emails you do receive. From here on out I will order my Luminox watches from Switzerland.

15 lutego 2018
Opinia niezależna
Oceniono na 1 z 5

They advertise product that is out of…

They advertise product that is out of stock. Charged my credit card in February for a watch that wasn't going to be shipped at least until the beginning of April. NO CONTACT PHONE NUMBER!!! Have to wait for email communication.

14 lutego 2018
Opinia niezależna
Logo Luminox USA

Odpowiedź od Luminox USA

Hi David,

We sincerely apologize for the inconvenience you've experienced with Luminox. Upon looking further into this issue, I see your order was recently placed when the Tough Viking had just gone out of stock. Due to issues with back orders in the past, we made the decision to cancel your order instead and refund you for your purchase. The Tough Viking will be available for purchase again in about 2 weeks. We've been striving for efficiency and quality service, which is what a Swiss brand should embody. As a valued customer, we hope you continue to purchase from our company and we'd be more than happy to honor you with a discount for your next purchase.

Should you have any other questions or concerns, please feel free to reach out to us:

Customer Service
Phone: (917) 522-3600
Email: info@lumondi.com

Warmest Regards,
Luminox Team

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