Logo Lumerosy
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Lumerosy Recenzje 

13
•
Wynik TrustScore: 2 na 5

2,0

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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Dane kontaktowe

2,0

Słaba

Wynik TrustScore: 2 na 5

13 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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2,0

Wszystkie recenzje

(13)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

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Dokonujemy weryfikacji wystawionych opinii

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 1 z 5

Need a return address

So I’ve received the cooling blanket unlike a number of people on here but it is of no use to me and I want to return it.

Looking at the shop website it has a section for returns saying return it to this address but there is no address there?!

I emailed you on Friday and have emailed again today and received no response so far.

Can you please confirm the address that I need to return this to please?

27 lipca 2026
Opinia niezależna
Logo Lumerosy

Odpowiedź od Lumerosy

Dear Customer, thank you so much for sharing your feedback.
We are deeply sorry to learn of your unsatisfactory experience. Providing you with a perfect experience is our responsibility, and clearly, we failed to do so this time. We fully understand your disappointment and frustration. If you still need to process a return, please send your details to service@lumerosy.com, and our customer service team will contact you within 24 hours to resolve the issue and do our best to make amends for this oversight.
We apologize again for the inconvenience caused and thank you for your trust and patience.

Oceniono na 2 z 5

Poor communication

Poor communication. The parcel tracking facility didn't work. Instead of updates about my purchase, I continued to receive adverts for products I wasn't interested in. My purchase took neatly 3 weeks to arrive and only after I complained.

22 lipca 2026
Opinia niezależna
Logo Lumerosy

Odpowiedź od Lumerosy

Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for both the extended delivery time and that the product performance did not meet the promised expectations. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at service@lumerosy.com with your order number. We are ready to assist you with suitable solution.
Thank you for your patience and the opportunity to address this.

Oceniono na 1 z 5

DO NOT USE THIS COMPANY

Ordered a cooling blanket for my dog, money taken and no order confirmation received. I have contacted the 'worry free after sales team' multiple occasions only to receive a general we can't find your order please provide my order number. Well guess what, if you read my email, you will see I haven't received an order confirmation. Absolute joke. Just another scammer who take your money and run. Absolutely disgrace and these people need reporting.

13 lipca 2026
Opinia niezależna
Logo Lumerosy

Odpowiedź od Lumerosy

Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@lumerosy.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.

Oceniono na 1 z 5

Not received my order

Not received my order. Wish I had read these reviews on here before I ordered. Disappointed

12 lipca 2026
Opinia niezależna
Logo Lumerosy

Odpowiedź od Lumerosy

Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@lumerosy.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.

Oceniono na 1 z 5

I placed an order nearly 2 weeks ago

I placed an order nearly 2 weeks ago. I have not received any information about my order but the money has been taken from my account. Now reading the reviews on here I fear I won’t receive the goods or my money back.

2 lipca 2026
Opinia niezależna
Logo Lumerosy

Odpowiedź od Lumerosy

Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@lumerosy.com). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.

Oceniono na 1 z 5

Haven’t recieved item. DO NOT ORDER YOU WILL NOT RECIEVE

Haven’t recieved item, extremely annoyed they have robbed £23.55 out of me. DO NOT ORDER FROM THIS COMPANY

7 lipca 2026
Opinia niezależna
Logo Lumerosy

Odpowiedź od Lumerosy

Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@lumerosy.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Oceniono na 1 z 5

I ordered a cool bed for my dog on…

I ordered a cool bed for my dog on Sunday and wanted to track the order but as yet have not received a confirmation email for my order though the money has gone from my bank account. I viewed so many of these products on social media before settling on this one but without anything in writing regarding the purchase I had to resort to my bank account to see who the money was paid to. I then found the service@lumerosy on a Trustpilot comment and sent an email 24 hours ago requesting confirmation of my order but no reply as yet. So frustrating.

5 lipca 2026
Opinia niezależna
Logo Lumerosy

Odpowiedź od Lumerosy

Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@lumerosy.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.

Oceniono na 1 z 5

Total load of rubbish.

Total load of rubbish.. my garden water feature is nothing like the photos .

Stay clear of this company..

6 lipca 2026
Opinia niezależna
Logo Lumerosy

Odpowiedź od Lumerosy

Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize that the product are far below your expectations, and that it does not live up to your standards. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at service@lumerosy.com with your order number. We are ready to assist you with a suitable solution.
Thank you for your patience and the opportunity to address this.

Oceniono na 1 z 5

I received my fan light absolutely…

I received my fan light absolutely rubbish no adapter with it, ignoring my emails it’s not fit for purpose . Do NOT waste your money on this Lumerosy

6 czerwca 2026
Opinia niezależna
Logo Lumerosy

Odpowiedź od Lumerosy

Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@lumerosy.com, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.

Oceniono na 1 z 5

Company not worth a TOSS

Company not worth a TOSS. sends out my celling fan light with no bulb adapter and then refuses to answer emails. Steer clear all

18 czerwca 2026
Opinia niezależna
Logo Lumerosy

Odpowiedź od Lumerosy

Dear Customer, Thanks for letting us know about your experience. We’re sorry the product didn’t match what was shown. Our support team is ready to help, so please email them at service@lumerosy.com with your order details. We’ll get this sorted out for you.

Oceniono na 1 z 5

I ordered a light bulb ceiling fan on…

I ordered a light bulb ceiling fan on 26may still not heard back about my order

10 czerwca 2026
Opinia niezależna
Logo Lumerosy

Odpowiedź od Lumerosy

Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@lumerosy.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Oceniono na 3 z 5

Already in the flower bed

Already set by the path. What sold me was the rim shaping, each petal edge feels smooth instead of sharp like the thin store ones. The red glaze is a bit louder in full sun, but the metal stake sits straight and doesn't wobble.

2 czerwca 2026
Oceniono na 1 z 5

Took £20 from my bank for a bulb fan…

Took £20 from my bank for a bulb fan that was meant to be delivered in 2 days. It’s been 2 weeks and fan not even with courier . Complete scam

26 maja 2026
Opinia niezależna
Logo Lumerosy

Odpowiedź od Lumerosy

Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel:service@lumerosy.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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