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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

It’s a scam, pillow filled with off cuts of toppers/mattresses and plastic bits. Clearly they are using waste products giving them a “new face” with fancy cover name materials like bamboo etc, while... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was already a customer of Luff Bedding, but after my recent experience with Ceri, they’ve secured me for life. The level of customer service I received was genuinely exceptional. Ceri went... Zobacz więcej

Oceniono na 5 z 5

The bedding is superb, it feels totally luxurious. My husband loves it too. The customer service from Luff has been extremely helpful, 10/10 in dealing with my enquiry. The lady with whom I placed my... Zobacz więcej

Oceniono na 5 z 5

I recently tried Luff's new SilverLining bedding and their Bamboo Honeycomb pillow and was very impressed with them both. The bedding was great quality and felt super soft. The pillow was perfect for... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z pościelami
  2. Sklep z łóżkami

Napisane przez firmę

Luff creates beautifully crafted pillows, mattresses, and bedding that help people live healthier, happier, high-performing lives. From breathable bamboo to our multi award winning Mayfair Colling Pillow, we design every product for deep, revitalising sleep: with comfort, quality, and care at the heart of everything we do. Thousands are already waking up happier. Ready to feel the Luff?


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

70 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

It’s a scam

It’s a scam, pillow filled with off cuts of toppers/mattresses and plastic bits.
Clearly they are using waste products giving them a “new face” with fancy cover name materials like bamboo etc, while underneath they sell total garbage.
I can provide pictures !

9 kwietnia 2023
Opinia niezależna
Logo Luff

Odpowiedź od Luff

Hi Abramo, I hope you are well. We only fill our pillows with new materials, so I assume it may be another pillow brand you have purchased. We trialed a batch in the past with recycled materials because it is more environmentally friendly however our customer comfort is number one priority. We have certainly never had any plastic bits in any of our pillows. Please could you email us hello@luffsleep.com with where you purchased it from and the name of the pillow and I will investigate and make this right for you.

Thank you.

Best regards,
Stephen

Oceniono na 5 z 5

Great customer service

The first mattress was damaged by the courier. Was really pleased with the response from Luff. They sent another immediately. Love the mattress, really comfortable.

3 kwietnia 2023
Opinia niezależna
Logo Luff

Odpowiedź od Luff

Hi Katie, thank you very much for your review and also for your honesty when we accidently delivered two to you. The world needs more people like you!

Thank you :)

Oceniono na 5 z 5

What A Delight This Company Are

Very kindly given the duvet set as a gift. Because we don't have a duvet I called Luff to ask if we could exchange the gift for two fitted sheets. Evan couldn't have been more helpful . He arranged the exchange, the duvet set was collected from our home and we received our fitted sheets a few days later. The sheets are georgeous, fantastic quality and so soft. Evan was an absolute pleasure to deal with, helpful, kind and nothing too much trouble. Thank you so much for our lovely sheets. Thank you Evan.

24 marca 2023
Opinia niezależna
Logo Luff

Odpowiedź od Luff

Thanks for sharing your experience!

Oceniono na 5 z 5

Excellent product and outstanding…

Excellent product and outstanding customer service!

I bought a luff luxury pillow from Costco which was fantastic I was sleeping much better but thought I could do with a slighter higher pillow so I reached out to luff customer service team who literally bent over backwards to accommodate my needs. I was offered the prestige pillow which has the facility to remove memory foam so that you can get the pillow to a height that suits the individual. They sent a courier to collect the first pillow and sent the prestige however I ended up keeping them both. I have slept so much better with these pillows. Keep up the excellent customer service!

24 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent products & customer care

I originally came across the Luff pillows on a chance outing to TK Maxx just over a year ago. I’d been suffering with neck and shoulder pain for a few months, to the point I had tablets off the doctor to alleviate the pain.

I came to the conclusion that it must be a pillow issue, as the pain was worse on the morning and seemed to ease off a bit during the day, so I went shopping for a pillow. Having tried a number of options over a month or so with limited success, I went to TK Maxx and had a look to see what they had. I found a Luff pillow, which when I googled, seemed to have good reviews so I thought I’d give it a go.

The effect on using the pillow was almost instant, with the pain going away completely within a couple of days.

I’ve since bought another pillow and mattress topper, which has breathed life into our old mattress and made for a much more comfortable nights sleep.

The customer service is excellent and any queries have been dealt with swiftly. Definitely recommend.

16 listopada 2022
Opinia niezależna
Oceniono na 4 z 5

Great customer service

Had an issue with the Bamboo pillow as it cones compressed and would not expand.

I have been promised a replacement and am satisfied that it will meet expectations this time!

20 grudnia 2022
Opinia niezależna
Logo Luff

Odpowiedź od Luff

Hi Philip, I'm really sorry you've had a bad experience. We take huge pride in both the quality of our products and customer service. I apologise for the slow reply to your last email, as it was over the Christmas holidays we were didn't have anyone working however I replied to your email a few days ago, I'm not sure if you received it?

The Luxury pillow is the only one of our 6 pillows that we currently have that comes compressed, this helps to reduce both carbon emissions and storage requirements. Although they often expand on their own easily, some are more stubborn/faulty and require going in a tumble dryer to reinflate fully. As we said on email we'd be happy to send you another for free. In the meantime while you're abroad, please try putting it in the dryer again and gently pulling apart the chunks - these are where the CloudTec memory foam pieces are still stuck together.

In terms of buying from other companies and reviews, over 30,000 people have purchased our pillows over the last 3 years, mostly from Costco and TK Maxx and the vast majority, probably tens of thousands are happy with the pillows and don't leave reviews, so review count doesn't reflect true satisfaction.

We genuinely care and want you to have a great experience. We're only a small team but we plan to help millions of people to sleep better and live happier and healthier lives in the coming years.

Best regards,
Stephen

Oceniono na 5 z 5

Unbelievable Product!

I'm always a little worried about buying new bedding because I suffer from allergies. However I found the jackpot here. After visiting the store, the super friendly staff were extremely helpful in assisting me find something suitable. I bought the Luxury Bamboo pillow and frankly it's an unbelievable product! No issues with allergies, gives me great support and is incredible quality! I'll certainly be purchasing here again.

10 grudnia 2022
Opinia niezależna
Logo Luff

Odpowiedź od Luff

Thank you for taking the time to write this review!

Oceniono na 5 z 5

Really happy with my order

Really happy with my order. Arrived super fast, great quality and didn’t break the bank.

30 listopada 2022
Opinia niezależna
Logo Luff

Odpowiedź od Luff

Thank you for taking the time to write this review!

Oceniono na 5 z 5

Unbelievable

Honestly never used pillows like it. I initially thought I’ll believe it when I see it.

My sleep has now never been the same. I sleep like a log. And wake up fresh as a Daisy every morning!

13 lipca 2022
Opinia niezależna
Logo Luff

Odpowiedź od Luff

Thank you for taking the time to write this review!

Oceniono na 5 z 5

Amazing pillow! I bought the cooling gel version and I'm…

I bought the cooling pillow and I'm hugely impressed. It got me through the heatwave this year and helps even now when it's colder as we have a mattress that retains too much heat. Love Luff stuff so far! Many thanks, Jonny

15 lipca 2022
Opinia niezależna
Logo Luff

Odpowiedź od Luff

Thank you for taking the time to write this review!

Oceniono na 5 z 5

Pleasurable with Amazing Service!

I was served by jemma and mark at the metrocentre store who gave me terrific service, the experience was pleasurable and they helped me find exactly what i needed . The pillows are the most comfortable that I have ever slept in and the sheets were the perfect balance between comfortable but nice and cooling, perfect for the summer heatwaves we have been having. I was particularly touched by the fact that 10% goes to the homeless for bedding, I didnt realise until i got the cute little booklet the pillow came with. I will definatly be coming back for the rest of my bedding. I hope all the best for this company as there is alot of potential here.
Couldnt recommend more!

28 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Well

Well, where do I begin? This pillow is the answer to my tired neck after hours of looking at screens and the answer to a sound and comfortable sleep! ❤️❤️

16 sierpnia 2022
Opinia niezależna
Oceniono na 4 z 5

Bought this from Costco as they had a…

Bought this from Costco as they had a stand instore. Was originally going to buy the bamboo pillow as husband has one. The guy promoting this luff sounded very convincing so thought I’d give it a go. Was told to fluff it up on low setting in tumble dryer for 45 minutes which I did and also to push sides in to give the full bounce. I did both these things. Have tried the pillow for 7 nights and it’s the worse sleep I’ve had. Loosing sensation in arm and fingers and having to turn pillow over during the night to try and make comfortable. Neck hurts more now than before I tried it.
After having spoken to luff.com they suggested a different type of pillow. They said a new one will be dispatched to me and I should Donate my other pillow to a homeless charity. I cannot fault the customer service and quick response. On this note I have amended my review.

11 sierpnia 2022
Opinia niezależna
Logo Luff

Odpowiedź od Luff

Hi Jean, I'm really sorry to hear about your bad experience with the pillow you bought. It sounds like it may have had a manufacturing fault, but pillows are also very personal meaning two different people could love and hate the exact same pillow. Please could you get in touch with us through luffsleep.com and we will be more than happy to send you a different pillow to try instead free of charge. The only thing we ask for is that you donate the pillow to a homeless charity so it doesn't go to landfill. Thank you.

Best regards,
Stephen
Luff Sleep

Oceniono na 5 z 5

From Night Sweats to Coolness

I experience excessive night sweating and didn't think that the 'Mayfair' pillow with a cooling pad would help me to stay cool throughout the night but it's improved my sleep quality massively. Will be recommending it to others. Seeing Luff use sustainable packaging would be great in the future.

10 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Love this company!

Everything was excellent quality and delivered super fast. I also love supporting a small UK-based company! Will definitely be ordering from you again and recommending you to my friends - thanks so much!

25 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Absolutely over the moon with my…

Absolutely over the moon with my Mayfair cool gel pillow
Now I don’t have to keep turning my pillow to make it cold
Going back soon for some more as husband keeps stealing mine 😂
Staff really friendly and helpful

14 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Amazing products

Bought a bamboo mattress topper from the luff sleep stand. In the metro centre Gateshead absolutely excellent customer service and Iv had the best night sleep ever since purchasing the topper will be back to buy the duvet set.

19 lutego 2022
Opinia niezależna
Oceniono na 4 z 5

Not yet convinced

Bought this pillow yesterday on a whim and halfway through the night was going to take it back as it seemed hard and had a funny smell but after reading many reviews I have decided to stick with it in the hope that I get used to it. It does give better support than cheaper pillows I just hope I begin to love it as I am not sure about it yet.

28 września 2021
Opinia niezależna

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