Lucen SoftwareRecenzje 

Odpowiedź od Lucen Software

8 maj 2024

Hi James! Thank you for having chosen Office Timeline and for taking the time to provide this candid review of our product. It’s great that the add-in has helped you create high-level visuals for stakeholder presentations and summary documents.

In terms of the tool's price, we strive to ensure value for money and provide the best experience possible by constantly improving it. We release new functionalities on a regular basis, and your subscription entitles you to free updates and access to upcoming features, so that you always get the best of Office Timeline. You can access a full list of the updates that have been released by accessing the link below:
https://www.officetimeline.com/office-timeline/updates

We are sorry to learn that the tool no longer brings you value for money. If you don’t want to renew your subscription with us, make sure that you turn the auto-renewal setting off by following the steps in the article below:

https://support.officetimeline.com/hc/en-us/articles/115004573428-How-to-cancel-auto-renewal-for-my-subscription

Meanwhile, you are welcome to use the free version of the add-in. Thank you again for being an Office Timeline customer.

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

30 kwi 2024

Thank you, Bill, for taking the time to review the Office Timeline add-in. I am happy to hear that you enjoy using the tool.

With regards to your resulting visuals not being easy to format, I need to remind you that the product is intended to help with the creation of high-level summary plans rather than that of complex ones. However, there are a few recommendations that you can implement in order to maximize the layout of richer sets of data:
• Grouping tasks on the same row:
https://support.officetimeline.com/hc/en-us/articles/360000299847-How-to-show-multiple-tasks-on-one-row

• Splitting your data across several slides when you import it from:
o Excel: https://support.officetimeline.com/hc/en-us/articles/360050348633-Split-your-Excel-data-across-multiple-timeline-slides
o MS Project: https://support.officetimeline.com/hc/en-us/articles/360049562194-Split-your-MS-Project-data-across-multiple-timeline-slides

• Customize multiple elements simultaneously: https://support.officetimeline.com/hc/en-us/articles/4414156984599-Customize-multiple-timeline-elements-simultaneously

I hope these will prove useful to you. Depending on the outcome that you have in mind, other such tips could be applied to enable you to improve the resulting graphics. This is why I warmly recommend that you book a free one-on-one training session with one of our Timeline Experts so that you can provide more details about the desired output and receive assistance tailored to your exact needs.

To schedule a training session, please use the link below:
https://calendly.com/otlt/office-timeline-customer-success

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

25 kwi 2024

Thank you for being an Office Timeline customer and for your 5-star review, Jim! We are absolutely stoked to learn that you find our product to be a quality tool and that you are pleased with its productivity.

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

Zaktualizowano 19 kwi 2024

Hello Pim! Thank you for purchasing an Office Timeline license. We are sorry to hear that you have encountered an issue with the activation process, having to enter your license key whenever you start PowerPoint. This is not normal behavior and is usually related to two possible root causes:

1) A corrupt license file;
2) Security restrictions placed on the user’s account where the user’s registry key has its read/write privileges turned off. This prevents PowerPoint from using Office Timeline properly.

To remedy this problem, please refer to the step-by-step support article below:

https://support.officetimeline.com/hc/en-us/articles/204337208-Office-Timeline-keeps-changing-to-Free-Edition

We hope this will prove useful to you. If the issue still persists, please don’t hesitate to reach out to us at support[at]officetimeline.com – one of our representatives will gladly help you.

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

19 kwi 2024

Hi Basit! Thank you for using the Office Timeline add-in and for this awesome review of its functionalities and value as a project plan visualization tool. We’re delighted to hear that our product provides a quality solution to your project planning needs and brings benefits in terms of productivity across your organization.

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

19 kwi 2024

Thank you, Roger, for choosing Office Timeline and for rating the add-in with 5 stars. We are thrilled to know that our product is making your life easier.

With regards to the tool’s price, we strive to ensure value for money and provide the best experience possible by constantly improving it. We release new functionalities on a regular basis, and your subscription entitles you to free updates and access to upcoming features, so that you always get the best of Office Timeline.
Please make sure to update the app whenever notified so that you don't miss out on its latest improvements.

In terms of renewing your subscription with us, I want to let you know that the default setting is for the license to auto-renew. Follow the simple steps in the article below to turn this off:

https://support.officetimeline.com/hc/en-us/articles/115004573428-How-to-cancel-auto-renewal-for-my-subscription

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

17 kwi 2024

Hello Eslam! Thank you for taking the time to provide your feedback on the Office Timeline add-in. We are happy to hear that the tool helps you enhance your presentations.

With regards to the functionalities offered by your subscription, we are sorry to learn about your disappointment. As part of our efforts to be transparent about what each of the add-in’s versions includes, we give users access to a comprehensive feature comparison table at the bottom of our product pages:
https://www.officetimeline.com/office-timeline/pro
https://www.officetimeline.com/office-timeline/pro-plus

In terms of our pricing system, we do strive to ensure value for money and provide the best experience possible by constantly improving the tool. We release new functionalities on a regular basis, and your subscription entitles you to free updates and access to upcoming features, so that you always get the best of Office Timeline.

Please make sure to update the app whenever notified so that you don't miss out on its latest improvements.

If you feel that the application does not fulfill the purpose you had in mind for it, you can take advantage of our 30-day money-back guarantee by requesting a refund using the link below:
https://support.officetimeline.com/hc/en-us/requests/new

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

11 kwi 2024

Thank you for taking the time to review the Office Timeline add-in, Steve! We are glad that you find the tool to be a reliable project planner.

In terms of the tool's price, we do strive to ensure value for money and provide the best experience possible by constantly improving it. We release new functionalities on a regular basis, and your subscription entitles you to free updates and access to upcoming features, so that you always get the best of Office Timeline.

Please make sure to update the app whenever notified so that you don't miss out on its latest improvements.

If you feel that the application does not fulfill the purpose you had in mind for it, you can take advantage of our 30-day money-back guarantee by requesting a refund using the link below:
https://support.officetimeline.com/hc/en-us/requests/new

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

10 kwi 2024

Hi David!

Thank you for being an Office Timeline customer and for your 5-star rating. We are so happy to know that you find value in using the add-in, and that you are pleased with the tool’s productivity and the level of technical support service received.
In terms of pricing, we do strive to ensure value for money and provide the best experience possible by constantly improving our product. We release new functionalities on a regular basis, and your subscription entitles you to free updates and access to upcoming features, so that you always get the best of Office Timeline.

Please make sure to update the app whenever notified so that you don't miss out on its latest improvements.

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

9 kwi 2024

Thank you, Gajendra, for your purchase and 5-star review of the Office Timeline add-in! It’s great to hear that you are pleased with the tool’s usability, level of development, and its range of templates.

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

21 mar 2024

Thank you for the feedback provided on the Office Timeline Online’s productivity, Vilasini!

As part of our efforts to continuously improve the web-based tool so that value for money and feature parity with the desktop add-in be ensured, we regularly release new functionalities and enhancements. One of the top priorities on our product development roadmap is to offer our users the ability to add and track dependencies, as well as to highlight the critical path of a project. Your subscription entitles you to free updates and access to upcoming features, so that you always get the best of the Office Timeline products. These being said, please keep an eye on the in-app notifications that we send whenever a new feature becomes available.

You can also view the full updates and release history for Office Timeline Online by accessing the link below:
https://www.officetimeline.com/online/updates

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

Zaktualizowano 21 mar 2024

Hi there! Thank you for using the Office Timeline add-in and for reviewing it so kindly. We are absolutely stoked to learn that the tool brings value to you, helping you create quality timelines in an easy and time-efficient manner.

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

Zaktualizowano 21 mar 2024

Hello James! Thank you for purchasing the Office Timeline add-in and for rating our product with 5 stars. I am delighted to know that the tool is helping improve communication and alignment within your company and departments.

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

19 mar 2024

Hello Christian! Thank you for choosing Office Timeline and for your review. I am glad to know that you're enjoying using the app!

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

Zaktualizowano 21 mar 2024

Hello Damien! Thank you for being an Office Timeline customer and for your awesome 5-star review. I am thrilled to know that you find the app easy to use and that it frees up time for you to do other things.

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

Zaktualizowano 21 mar 2024

Hello Gabor! Thank you for taking the time to review the Office Timeline add-in and for your candid feedback, it does help us when thinking about pricing and packaging.

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

Zaktualizowano 21 mar 2024

Hello Gabriel! Thank you for choosing Office Timeline and for your review. I am glad to know that it saves time for you and your team.

You are right, changes done outside of Office Timeline's interface can only be remembered by the app if you click on Accept Changes, here's a support article about this feature:

https://support.officetimeline.com/hc/en-us/articles/204393578-Make-manual-changes-in-PowerPoint-and-save-them

We are continuously working on improving the current integrations along with adding new ones so please make sure to update the app when prompted to. Thank you!

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

Zaktualizowano 12 mar 2024

Thank you for your purchase and 5-star review of the Office Timeline add-in, Akash! I am stoked to hear that the tool has helped you effectively visualize complex plans through summary views that could be easily presented to various audiences.

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

12 mar 2024

Hello, Frank!

Thank you for choosing Office Timeline and for your kind review of our product and services. We are thrilled to learn that you find the add-in to be an effective, time-saving tool for presenting project plans, and that you are pleased with its productivity and the level of customer support service received.

Best wishes,
Sebastian Stingu – Head of Marketing

Odpowiedź od Lucen Software

Zaktualizowano 26 kwi 2024

Thank you for taking the time to review the Office Timeline add-in and I am sorry for the inconvenience.

Office Timeline strives to be an ethical company, and that is why the following have been standard procedures for years when it comes to Auto-Renew-On subscriptions:

1. You can set Auto-Renew to ON/OFF at checkout, when making the initial purchase.
2. You can always log into your account and turn Auto-Renewal ON/OFF.
3. 6 months into your 1-year subscription, when Auto-Renew is set to ON, we send you a reminder that you can turn it OFF if you want to.
4. 30 days before license expiration, we send you an email reminder that the license will Auto-Renew if it is set to ON.
5. 15 days before license expiration we once again send you an email reminder that the license will Auto-Renew if it is set to ON.
6. We offer a 30-day money-back guarantee, no questions asked.

It seems that you have missed our notifications but that's not a problem as you can always ask for a refund by writing to our support department: support[at]officetimeline.com or by opening a support ticket: https://support.officetimeline.com/hc/en-us/requests/new

We do not want to take money from people who are not planning on or don't find value in using them. That is why I encourage you to use one of the above options in order to get a refund. Thank you!

Updated to answer customer's reply from March 21

Hello again! Unfortunately, TrustPilot doesn't allow us or the reviewer to directly reply to a particular answer within a thread.

We understand that you did not want to renew the Office Timeline subscription and we are sorry that our product hasn't brought value to you. This is why I informed you about the possibility of requesting a refund. I would have asked one of my customer support colleagues to contact you directly to process this refund, but your review is not associated with any e-mail address or full name that we can use to search for your account within our database. So, once again, we rely on you to reach out to us at support[at]officetimeline.com with regards to this matter.

I also need to make some clarifications towards some of your statements, specifically with regards to:
1) Not being able to opt out from a subscription that you never enrolled into.
Office Timeline is a software-as-a-service type of product. It comes as a freemium model AND two paid editions. For you to be charged by us means to have purchased a subscription for any of the two paid editions (Office Timeline Pro or Office Timeline Pro+). Purchasing a subscription for any of these two involves a series of mandatory AND intentional steps: choosing one of the two paid plans, adding it to one’s basket, proceeding to checkout, entering email address (if the user hasn’t already created an account beforehand) along with payment details, and confirming the purchase.
We could never “enroll” anyone to any of our subscriptions without their knowledge as the process is multifaceted and requires the user’s input and consent several times along the way.
2) Not receiving our Renewal notifications because these were not in place.
We have used this system from the very beginning to ensure that everyone’s aware of our renewal policies and get to decide whether they extend their license with Office Timeline or not. Here’s a review that another customer left back in 2016 to express satisfaction with our notification system in terms of renewing one’s subscription:
https://www.trustpilot.com/reviews/56edbfc50000ff0009478e60
Since you mentioned that you marked our emails as spam, this may explain why you didn’t receive your renewal reminders. It may be possible that you marked as spam not only our marketing e-mails, but our customer service ones as well.
Either way, you can reach out to support and ask for a refund and always use the freemium model that we offer.

Best wishes,
Sebastian Stingu - Head of Marketing