LOVELOX Recenzje 610

Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I absolutely love this sterling silver locket necklace! The shipping was incredibly fast. It arrived in just 5 days, even though it was shipped from the UK to the United States. The necklace is stunni... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I am so happy with this beautiful piece of jewelry. It is a truly meaningful way to keep my dad close to my heart. The quality is exceptional, and it provides a great sense of comfort during such a di... Zobacz więcej

Oceniono na 2 z 5

Customer service? Amazing! Product? Not so much. Within 12 hours of putting my toblerone bracelet on, feeling a little better about losing my pooch, it tarnished. After a week of wearing both what... Zobacz więcej

Oceniono na 5 z 5

The necklaces are just as advertised. Delicate & beautiful. I bought one for our daughter & my husband's sister. Through NO FAULT of LOVELOX, the package was delivered damaged from FedEx with one miss... Zobacz więcej

Informacje dotyczące firmy

  1. Grawerowanie biżuterii

Napisane przez firmę

LOVELOX is a jewellery brand specialising in personalised lockets made by hand from precious metals and natural diamonds. Our refined designs blend effortlessly into current trends making our lockets a staple item worn and enjoyed every day. LOVELOX takes life's Instagram moments and turns them into something special as each locket can be personalised with two photos and an engraved message to make for a truly unique and sentimental item.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

610 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 55% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Oceniono na 3 z 5

Engraving Placement and Filling Process Need Work

I ordered urn pendant charms for my wife’s ashes. The turnaround time was very fast, and the company responded quickly when I emailed them with concerns.

Filling the pendants, however, was more difficult than expected. The fill method made it easy to spill ashes, and the tools provided didn’t make the process any easier. Because of that, I wouldn’t choose this style again.

Regarding the engraving, they do show a picture that includes both the engraving and the item number stamp. But it’s not obvious that they will engrave directly on the same side as the stamped item number by default. Most people would assume the engraving goes on a clean, blank side. If you want it placed elsewhere, you need to specify that when ordering, which wasn’t clearly explained in their instructions.

Overall, the service was quick and responsive, but the design choices and filling process made the experience more stressful than it needed to be.

8 kwietnia 2026
Oceniono na 5 z 5

Love this!

I am so happy with this beautiful piece of jewelry. It is a truly meaningful way to keep my dad close to my heart. The quality is exceptional, and it provides a great sense of comfort during such a difficult time. I was also very impressed with the service, as the delivery was incredibly prompt and arrived exactly when expected.

8 kwietnia 2026
Oceniono na 5 z 5

Easy to order

Easy to order, had to email about size of engraving prompt reply goods deliverd quickly , absolutely beautiful 😍

8 kwietnia 2026
Oceniono na 5 z 5

Fantastic service!

Fantastic service!
I ordered a personalised locket which arrived in great time and is brilliant quality. Even after I placed my order the team were happy to help ammend an inscription, luckily this happened within a few minutes of my order being placed and the custom locket hadn't been started yet, but I am still very grateful for their help as this is a sentimental keepsake.

2 kwietnia 2026
Oceniono na 5 z 5

The necklaces are just as advertised

The necklaces are just as advertised. Delicate & beautiful. I bought one for our daughter & my husband's sister. Through NO FAULT of LOVELOX, the package was delivered damaged from FedEx with one missing necklace. The Lovelox customer service representative apologized and PROMPTLY sent another necklace. I was impressed that they resolved the issue so quickly.You can trust this company.

30 marca 2026
Oceniono na 5 z 5

The necklace is beautiful

The necklace is beautiful. The service was prompt. Great experience

31 marca 2026
Logo LOVELOX

Odpowiedź od LOVELOX

Hello Christy,

Thank you for passing on this kind feedback. We are really pleased to hear that you were impressed by our services, as well as the piece that you received.

Kind regards,
LOVELOX Team.

Oceniono na 2 z 5

Great Customer Service, Not So Great Product

Customer service? Amazing! Product? Not so much. Within 12 hours of putting my toblerone bracelet on, feeling a little better about losing my pooch, it tarnished. After a week of wearing both what used to be the gold bracelet, and the silver bracelet, the engraving has all but disappeared. I absolutely LOVE the concept, but for what I paid, the product should hold up much longer.

31 marca 2026
Oceniono na 5 z 5

Beautiful Locket with Fast International Shipping

I absolutely love this sterling silver locket necklace! The shipping was incredibly fast. It arrived in just 5 days, even though it was shipped from the UK to the United States. The necklace is stunning, with a delicate and elegant design that looks even more beautiful in person. The packaging was also lovely and well presented, making it perfect for gifting. This would make a thoughtful and timeless gift for someone special. Highly recommended!

31 marca 2026
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Odpowiedź od LOVELOX

Dear Rai,

Thank you for taking the time to pass on this positive feedback. We are so pleased to hear that you are happy with your locket!

It is also great to know that the speed of our service impressed you as well as the way our items are packaged.

We do strive to provide meaningful, high quality items that can be given as sentimental gifts. Therefore, the fact that this was noticed and passed on by yourself is deeply appreciated.

Thank you again,
LOVELOX Team.

Oceniono na 5 z 5

Shipping was SO FAST

Shipping was SO FAST! The locket cufflinks were the perfect addition to our wedding.

30 marca 2026
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Odpowiedź od LOVELOX

Dear Charlcye,

We are pleased to hear that you were impressed with the speed of our service. It was a pleasure to provide such a meaningful gift for your special occasion.

Thank you for passing on this feedback, we deeply appreciate it.

Warm regards,
LOVELOX Team.

Oceniono na 1 z 5

DO NOT PURCHASE

Purchased the Diamond Set Heart Urn Ashes Necklace in Gold on 2/23/26 for my best friend who's father passed suddenly. It cost $243.95 (including $12 for engraving). It was delivered 2/27/26. I looked at it and it looked great, so I left it alone and in its box for when I saw her in person. That day came on 3/28/26 and I was so excited to give it to her! We open the box....I was speechless. It looks as if it's rusting and I don't understand how it is tarnishing when it sat IN THE BOX for 31 days. BEWARE!! DO NOT BUY THIS PRODUCT!! If I could give it 0 stars, I would. It won't let me attach any pictures to the review, but I have plenty if anyone reaches out.

27 marca 2026
Oceniono na 5 z 5

Very nice and helpful company,so far…

Very nice and helpful company,so far they have been very helpful and supportive, I am waiting for my ashes ring to arrive but so far I am very happy.many thanks

2 kwietnia 2026
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Odpowiedź od LOVELOX

Hi Nina,

We are pleased to hear that you have been impressed with our customer service so far. It would be great to hear your feedback on your ashes resin ring once you have received it. Our team are currently carefully crafting this piece for you. We will have this with you very soon.

Thank you for taking the time to leave this kind review in the mean time.

Best wishes,
LOVELOX Team.

Oceniono na 5 z 5

GOOD THANKYOU

GOOD THANKYOU

26 marca 2026
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Odpowiedź od LOVELOX

Dear Mrs Parvin,

Thank you for taking time to leave this positive review - we are really pleased to know that you were happy with your order.

Kind regards,
LOVELOX Team.

Oceniono na 5 z 5

I messed an order up massively but the…

I messed an order up massively but the team were brilliant reassuring me i got the right one, beautiful work highly recommend xx

1 kwietnia 2026
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Odpowiedź od LOVELOX

Hi Kellie,

It was a pleasure to help you with your queries and ensure that we got your order exactly as you wanted it. We really appreciate you taking the time to leave this positive review.

Thank you for recommending LOVELOX!

Warm regards,
LOVELOX Team.

Oceniono na 5 z 5

Such beautiful great quality items

Such beautiful great quality items! Love the necklace and bracelet!!

26 marca 2026
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Odpowiedź od LOVELOX

Dear Ann,

We are so pleased to hear that you were happy with the items that you ordered from us. We do strive to provide meaningful, high quality pieces, so it is lovely to know that this was recognised.

Thank you for passing on this kind review.

Best wishes,
LOVELOX Team.

Oceniono na 3 z 5

Doesnt close all the way shut

Looks really nice. It doesn’t close all the way shut. Not as well made as I was hoping for, especially spending close to $200. Still pretty and hope I can find a way to fix the issue. Feel like sealing up tightly shouldn’t be an issue with a locket.

Update: I was able to take needle nose pliers and work a part of it so it’s able to close now. Works but have a feeling I will have to adjust later as well.

29 marca 2026
Oceniono na 5 z 5

Really pretty locket and the photos…

Really pretty locket and the photos inside were top quality

31 marca 2026
Logo LOVELOX

Odpowiedź od LOVELOX

Hello Natalie,

Thank you for taking the time to leave this review.

We are so pleased to hear that you were impressed with the locket you received along with the quality of our photograph service. We really appreciate this kind feedback.

Kind regards,
LOVELOX Team.

Oceniono na 5 z 5

Brilliant company

Brilliant company! I had an issue with my purchase a year after buying it and maddie at customer services went above and beyond to help resolve the issue ahead of my wedding day.

Thanks so much Maddie

4 kwietnia 2026
Opinia niezależna
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Odpowiedź od LOVELOX

Hello Daisy,

Thank you for taking the time to leave this positive feedback. We are so pleased to hear that you were impressed by our customer service. It was a pleasure to help you with this important order and provide you with special pieces for your wedding day.

Thank you again for this feedback.

Best wishes,
LOVELOX Team.

Oceniono na 5 z 5

Amazing product and customer service

Emailed the company back and forth asking loads of questions and it was always a prompt helpful response. Item arrived in time, just as described, beautifully packed and great quality. I am extremely satisfied and would definitely recommend.

27 marca 2026
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Odpowiedź od LOVELOX

Hello Karolinne,

We are so pleased to hear that you were happy with your recent order. It is great to know that you were satisfied with the piece as well as our customer service. We are also very happy to hear that you would recommend our services.

Best regards,
LOVELOX Team.

Oceniono na 5 z 5

The beautiful work. Brought my husband to tears

The work was beautifully done. I would definitely order from them again. It came in a timely fashion and a beautiful box with a lovely card. Thank you so much
Ruby Robinson.

24 marca 2026
Logo LOVELOX

Odpowiedź od LOVELOX

Dear Ruby,

Thank you for taking the time to pass on this positive feedback. It is great to know that you were impressed by the speed of our service as well as the presentation of the gift. We are also delighted that you will be a returning customer.

Thank you again.

Kind regards,
LOVELOX Team.

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