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Lotus Foreign Exchange, established in 2002, is a leading provider of efficient and secure foreign exchange and global remittance services. With a strong presence in New Zealand, Australia, and Fiji, we cater to a wide range of customer needs. Our expertise spans foreign exchange, eWire remittance, MoneyGram, and MasterCard services, making us a trusted partner in the financial services industry. At Lotus, customer service is at the heart of our operations. We continually innovate and enhance our offerings to ensure that our clients have access to the most convenient and seamless transaction experience. Our commitment to integrity and transparency ensures that we maintain a strong sense of responsibility towards our customers. As a recognized brand in the South Pacific, Lotus Foreign Exchange continues to expand its operations. With a broad global network and extensive industry experience, we have become the go-to choice for individuals and businesses seeking reliable cross-border financial services.
suite 3, Level 7, 300 Queen Street, 1010, Auckland, Nowa Zelandia
3,8
5 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent, efficient service. Staffs are very helpful esp Namaka staff, the 2 Indians Girls. Even when they are busy, they still make us happy even the Security Guard offered us to sit and wait. Do recommend Lotus instead of Western Union.
I had a great experience with Lotus Foreign Exchange. The staff were friendly, professional, and helpful throughout the process. The exchange was quick, the rates were competitive, and everything was explained clearly. The service was smooth and efficient. I would definitely recommend them to others.
I would like to sincerely thank Preety and Sheham at the Manukau branch for the exceptional service they provided on 10/06/2026.
Both team members were incredibly professional, efficient, and helpful throughout the entire process. They handled my transaction promptly and made what had been a stressful situation much easier to manage. Their knowledge, customer service skills, and ability to handle situations confidently truly stood out, and they are a credit to Lotus Foreign Exchange.
As a regular customer of Lotus Foreign Exchange, I unfortunately had a disappointing experience at the Manukau branch on 09/06/2026. I visited the branch to make an urgent money transfer to my uncle in Canada. Although I have been a long-time customer and my details are already stored in the system, I was asked to leave and return with my ID. This caused significant inconvenience, especially given the urgency of the transfer. This is not the first time I have experienced a similar issue, and I have mentioned my concerns to Preety.
I would appreciate it if management could review and reinforce company policies and procedures with all staff members to ensure consistency in customer service and to prevent unnecessary difficulties for loyal customers.
Due to the urgency of the situation, I had to return early the following morning to complete the transfer. Thankfully, I was assisted by Preety and Sheham, who immediately demonstrated professionalism, efficiency, and excellent customer care. They clearly understand their roles, communicate effectively, and know how to handle customer situations with confidence and respect.
Thank you again, Preety and Sheham, for your outstanding service. Your dedication and positive attitude made a significant difference, and I truly appreciate your help.
So I visited the Manukau Branch to pickup some currency which I ordered online and while standing the line, I heard a staff telling a customer the we haven't taken breaks since morning, with grumpy face and bad attitude " oh all this people standing here are uneducated and they don't have any patience in them and they cant wait to get severed" they don't think about us staff how we going through here serving all this dumb people, but there was nobody farcing or yelling at them or shouting showing bad behaviour to the staff, everyone was either talking on the phone or scrolling on there phones. Lotus if you have this kind of staff employed by you then better train them. small branch with this kind of bad staff is impacting on business and regular customers. hope this will be looked into it by management.
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