This is the second set of sheets I have purchased, as they help to keep me cool overnight and the quality is good. They arrived when expected, the packaging is robust, it included a card with clear... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a issue with my product but the team were quick to rectify the issue straight away. Richard from support resolved my issue quicky which was great from a customer service perspective.
Easy to navigate website. Beautiful bedding. The minute I saw the prestige packaging I knew this would be a bedding set of total luxury. It’s a shame I didn’t read all the information on the web s... Zobacz więcej
Reakcja na opinię
Beautifully wrapped, easy to care for and a great buy I haven’t put the set on the bed yet as we are waiting for our new bed but as soon as it’s delivered I will be dressing it with the lost loom be... Zobacz więcej
Informacje dotyczące firmy
O Lost Loom
Napisane przez firmę
Welcome to the official Trustpilot profile for Lost Loom.
We are a luxury bamboo bedding brand focused on comfort, quality and thoughtful design.
Crafted from premium Moso bamboo, our bedding is exceptionally soft, breathable and designed to create a more comfortable and restorative sleep experience all year round.
By working with trusted, world-leading manufacturing partners, our bamboo bed linen is crafted to the highest standards of quality and craftsmanship, with thoughtful attention to detail and effortless everyday luxury in every piece.
BAMBOO BEDDING
BAMBOO BEDDING SETS
DUVETS
Our 90-Day Quality Promise
Our Commitment to Exceptional Quality
We believe our Bamboo Bedding is the finest on the market. That’s why we offer a 90-Day Quality Promise.
If you find better quality bamboo bedding elsewhere and prefer it, we’ll take ours back and refund you in full, even if it’s been used.
We’re confident you won’t find better. But if you do, we’ll make it right.
Dane kontaktowe
1&2 The Runnings, GL51 9NJ, Cheltenham , Zjednoczone Królestwo
- 01242 520 000
- support@lostloom.com
- lostloom.com
4,9
Doskonała
131 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Blown away by the customer service.
I wrote a review earlier about being unimpressed with the quality of one of the items I purchased from LostLoom. Namely a fitted sheet, and the strap to hold it on snapped off after a few times of using. When I checked my e mail, not only had LostLoom responded to my Trust Pilot review,(I had not complained to them directly) but they have despatched a replacement sheet! This kind of customer service is unheard of in today's market, and I can only commend them for being so pro active. the quality of the items overall is excellent, I was just disappointed it had broken. Thank you Lost Loom for restoring my faith in customer service,
10 listopada 2025
Opinia niezależna
Odpowiedź od Lost Loom
Thank you so much Amanda, we’re really glad we could get everything sorted for you in the end. Your kind words mean a lot to our team, and we truly appreciate you giving us the chance to make things right.
Underwhelmed, would not recommend
I have to say I’m underwhelmed. Most expensive bed linen I’ve ever purchased and 4 washes in, one of the straps that hold the fitted sheet has snapped off? I won’t be purchasing more, and would not recommend
5 października 2025
Opinia niezależna
Odpowiedź od Lost Loom
Hi Amanda,
We’re really sorry to hear about the issue with your fitted sheet. That’s certainly not the quality we expect from our bedding. While rare, a manufacturing fault can occasionally occur, which is why we offer a one-year guarantee to cover any defects.
Our customer care team has reached out via email to arrange a replacement. We always encourage customers to contact us directly if anything isn’t quite right, as we’ll always resolve it as quickly as possible.
Update (10th Nov 2025, 18:33):
Issue resolved, and the customer has kindly left a new review reflecting their updated experience:
https://www.trustpilot.com/reviews/691202a3f92cff8274015751
Five stars all round for product and…
Five stars all round for product and customer service! I am so glad I took the plunge and ordered this bedding without actually seeing or feeling it. It has a cooling, breathable soft touch and is so comfortable that I am sleeping better. The packaging it arrived in was also luxurious so this bedding would make a fabulous gift.
30 października 2025
Odpowiedź od Lost Loom
Thank you so much, Anna! We’re delighted to hear you’re loving your bedding and that it’s helping you sleep better.
What can I say "WE LOVE THIS BEDDING"
What can I say "WE LOVE THIS BEDDING". My husband is a hot sleeper and I'm a cold sleeper. We spent our fist night this week with the Lostloom bedding and both of us woke the next morning raving about how well we both slept. I'm buying my 2nd set and will be gifing family members sets for their Christmas presents.
To add to the great quality, I have had the most amazing customer service, I'd ordered the wrong pillow cases and within minutes Richard had replied to my email and organised everything I needed. In a world where it is concerning buying things online, I can honestly say "Don't hesitate and place your order today"
19 października 2025
Opinia niezależna
Odpowiedź od Lost Loom
Dear Natalie - thank you so much for the kind feedback. We're delighted you love the bedding and our always grateful when customers come back and purchase more. Thank you and enjoy your bedding.
Great customer service
My first order was delivered to the wrong house but lostloom was very quick to respond to my email and even phoned me with an apology that wasn’t even there fault, then they sent out a replacement the very next day.
Haven’t used bedding yet but it does feel amazing
6 października 2025
Odpowiedź od Lost Loom
Thank you so much for your kind words. I’m so glad we could get everything sorted quickly for you. I hope you absolutely love the bedding once you start using it!
The most beautiful luxurious bedding I…
The most beautiful luxurious bedding I have ever had . The quality is off the scale . It's nice and cooling and warming at the same time - the beauty of bamboo . What I also love the most is it is WHITE WHITE - many companies sell products as white but when they arrive I am disappointed in their lack of brightness . The packaging screams luxury too - but no inflated price tag to accompany . Simply the best
6 października 2025
Odpowiedź od Lost Loom
Thank you so much for your kind words. We’re thrilled you’re enjoying your bedding.
Outstanding service
Outstanding service, amazing quality bedding
Beautifully packaged and presented.
Highly recommended
29 września 2025
Odpowiedź od Lost Loom
Thank you, Blaine, for your lovely feedback. We’re delighted you’ve enjoyed both your bedding and your experience with Lost Loom.
Product excellent
Product excellent, along with customer services. After delivery company got things wrong, i would give them ten out of ten.
29 września 2025
Odpowiedź od Lost Loom
Melvin - thank you for the kind comments and glad we were able to resolve things after the delivery issue.
Customer service outstanding product…
Customer service outstanding product outstanding. Couldn't ask for better service.Especially after delivery company, got things wrong. Ten out of ten.
29 września 2025
Odpowiedź od Lost Loom
Melvin - thank you for the kind comments and glad we were able to resolve things after the delivery issue.
Couldn’t recommend them enough
Couldn’t recommend them enough. Richard was very helpful and the duvet cover is amazing. I would love it if they had one in a pale pink 😍
1 września 2025
Opinia niezależna
Odpowiedź od Lost Loom
Thank you for the kind review. We are adding some new colours next year. I'll add this request to the list and keep you updated. Thanks again.
Ordering and delivery great…
Ordering and delivery great and also the communication from Richard confirming we may have over ordered which was so honest and correct we had
5 września 2025
Odpowiedź od Lost Loom
Thanks so much for the review! We’re really glad we could help.
Gorgeous, luxurious, cooling bed sheets
The sheets and pillowcases I ordered from Lost Loom are just gorgeous, they feel so silky and luxurious, and they are definitely cooling at night! They came so beautifully wrapped and in a very sturdy box so the whole experience was delightful. The sheets did smell a little strange straight out of the box but I aired them for a while and now I am enjoying sleeping between them very much.
3 września 2025
Odpowiedź od Lost Loom
Thank you so much for your lovely review. We’re delighted you’re enjoying the sheets and pillowcases, and that the unboxing felt special.
I am delighted with the king size duvet…
I am delighted with the king size duvet in oatmeal. Also the two matching pillow cases. They have washed and ironed well and are very comfortable to sleep in. I couldn’t be happier.
Thank you
26 sierpnia 2025
Odpowiedź od Lost Loom
Thank you, Sarah. Oatmeal is one of our favourite colours, and we’re so pleased you’re enjoying your duvet and pillowcases.
Beautiful stuff!!
1 września 2025
Odpowiedź od Lost Loom
Thanks so much! We’re really glad you love it.
lovely fitted bedsheet and pillow cases…
lovely fitted bedsheet and pillow cases i loved them so much i bought a second lot
4 sierpnia 2025
Odpowiedź od Lost Loom
So glad you loved the bedding, Jean and thank you for coming back to us! We really appreciate the support.
Ordered the wrong size by mistake but…
Ordered the wrong size by mistake but they sent the right size at no extra charge
15 lipca 2025
Odpowiedź od Lost Loom
Hi Iain. Thanks for the five star review - glad we got it all sorted in the end.
Odpowiedź od Lost Loom
Thanks for the lovely feedback Diane
Exceptional Service
Easy to use site, very fast delivery, superb presentation of bedlinen which would be perfect as a gift. Everything is of a very high standard . Many thanks
8 lipca 2025
Odpowiedź od Lost Loom
Thanks so much for the lovely feedback! Really glad you liked the quality and presentation.
Doświadczenie Trustpilot
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