Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
2,6
9 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
This is a terrible company. I bought a sports watch that would not communicate with my phone. When I went back to them they said I could only get a full refund if I paid the postage back to China!! They said if I didn’t want to do that they would give me a 30% refund. I reluctantly opted for that but no refund has ever been paid.
The SSD they supplied me is a fake. Avoid this supplier.
Odpowiedź od Lorrahome
Hey James,
I am extremely sorry about your experience with our product. Could you please send us your order number or the email address that was provided when you ordered so that we can help you out? Thanks!
Regards,
Customer Service
Lorra Home
Trying to return an item impossible. Emailed twice to the address for returns. Tried ringing to be told email them. Very frustrating!!!
Finally received an email, as the items came from China offered 30 percent discount if I did not return. Full refund I would have to pay the postage. Very unhappy, if I had known they were coming from China I would not of ordered!!! A return nightmare!
Odpowiedź od Lorrahome
Dear Customer,
We have want to reach out to you via email regarding your inquiry. Please let us know your order number and we will help you out further.
If you need any further assistance or have additional questions, please feel free to reply directly to that email.
Kind regards,
Lorra Home Customer Service
Update- company have since been in contact and refunded for faulty clock
Ordered a clock. Wish I had looked here first as it is rubbish quality and the sticker that’s on it has peeled at edges. Terrible quality and no response from company. I won’t be putting it up and can’t get my ££ back. Avoid!!!
Odpowiedź od Lorrahome
We are sincerely sorry to hear about your experience and the poor quality of your clock.
If our previous replies did not reach you, they were likely filtered into your spam or junk folder due to automated email settings. We apologize for any difficulty in contacting us.
We would love the chance to fix this for you right away. Please email our support team with your order number so we can review your file and assist you directly with a solution.
Kind regards,
Lorra Home Customer Service
I ordered two lamps from Lorra home, when they finally arrived they are so dark you can barely see anything by them, definitely not good enough for a bedside reading lamp. One of the lamps you have to touch multiple times to turn on. I've emailed four times since receiving the order and have had no information on how to return these. I've called the listed number and the phone line is shut, despite me ringing in office hours.
*EDIT - I have since received an email from the team. Unfortunately the returns shipping is very expensive, but they have offered a partial refund for the item.
Odpowiedź od Lorrahome
Thank you for sharing your feedback, and we are sincerely sorry for the frustration regarding your lamps and our response time.
If our previous replies did not reach you, they were likely filtered into your spam or junk folder due to automated email filters. We apologize for any difficulty in reaching our team.
We would love the opportunity to resolve this for you right away. Please email our support team with your order number so we can review your file directly and provide an immediate solution or return instructions.
Kind regards,
Lorra Home Customer Service
UPDATE:
Thank you for updating your review and for taking the time to share your feedback with us.
We truly appreciate your understanding and cooperation as we worked with you to find a solution. We are glad we were able to reach an agreement regarding the partial refund so you could avoid the expense and inconvenience of returning the lamps overseas.
Ordered a supposedly “solid Oak Clock”
Very disappointed when it arrived, I bit of stick on veneer on MDF. Rubbish
Avoid!
Odpowiedź od Lorrahome
We are sincerely sorry to hear about your disappointment with your clock and that it did not meet your expectations.
If you previously reached out and haven't received a response, please check your spam or junk folder as automated filters can occasionally misroute our replies. We would love the chance to make things right—please contact us with your order number so we can assist you directly.
Kind regards,
Lorra Home Customer Service
I have yet to receive an order for two lamps that I placed on the 4th of July. The tracking which was initially with EVRI stated the parcel would be delivered yesterday (17th of July) I then received an email yesterday saying there was an issue with my order and it was being returned to the sender even though no attempt at delivery had been made. Prior to this I had contacted Lorra Home using the contact page on their website because when you call the number on their website - despite saying they are available Monday to Friday and on Saturdays no one ever answers the telephone you are instead asked to contact them at info@Saloona Decor (no idea of the correct spelling as the email is not written on the website) . I used the contact form on their website and have had no response. I’ve also now tried to contact them on Instagram. As things stand I have paid for two lamps two weeks ago that I have not received and I’ve heard from no one. These lamps were meant to be a wedding gift and I ordered from Lorra based on the reviews on Trustpilot. Very very disappointing.
22/7/26
As an update. I am disappointed to say that Lorra Home did not respond to either of my emails, messsges on their contact page, private message on Instagram or answer any of my calls (despite saying they are open for calls Mon-Sat). Thankfully I paid for the lamps using PayPal and through their resolution centre, I have obtained a refund.
Odpowiedź od Lorrahome
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the frustration and inconvenience caused regarding your order of two lamps.
We are truly sorry for the lack of communication you experienced across our phone lines, email, and social media channels, as well as the unexpected delivery issue with the courier. We understand how important these lamps were to you as a wedding gift, and we completely recognize how disappointing this situation was.
If our previous replies did not reach you, they were likely filtered into a spam or junk folder due to automated email settings, though we fully acknowledge that our response time fell short of the standard you expected and deserved.
While we are relieved to know that your payment has been fully refunded through PayPal, we deeply regret that your experience with us was not a positive one. We appreciate your honest feedback, which helps us address these communication and courier routing issues directly to improve our service.
Kind regards,
Lorra Home Customer Service
High quality products with great customer support. I had a problem with my order and got a quick response from their support. They solved the problem immediately. Highly recommended!! Will order more
Odpowiedź od Lorrahome
Thank you so much for your great feedback! We're delighted to hear that our support team resolved your issue quickly and that you love the quality of your items. We look forward to serving you again soon!
Kind regards,
Lorra Home Customer Service
Beautiful products and amazing quality!
I’m really happy with my order. The items are stylish, well made, and instantly add a warm and cozy feeling to my home. You can really tell there is attention to detail and quality. Everything arrived nicely packaged and looked even better in real life. I would definitely recommend this home and decor store to anyone who wants to make their home feel more elegant and inviting.
Odpowiedź od Lorrahome
Thank you so much for your wonderful review! We're thrilled that you love the quality and design of your items, and we truly appreciate your kind recommendation.
Kind regards,
Lorra Home Customer Service
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.
