Lorex Technology Inc Recenzje 10 494

Unit would not work on delivery, technical would not organise a replacement unit until a long drawn out trouble shooting exercise, 3 weeks on non working brand new unit. Customer service useless with no empathy for the customer.
Case number 871467 for Lorex to look into this, which they won't from the past 3 weeks experience.
Technical support do not help, say send info my email, then never answer emails and finally send one to say please ring as it will be quicker, when I have been ringing, the operator says I cant help because I am just at the bottom of the chain and cannot find anything out about who is dealing with it.
DO NOT purchase from this company, unless you want to part with your money for a useless product and support.

NOW THIS TIME HDMI CONNECTION STOP WORKING WHILE STILL STRUGGLING TO GET INTERNET REMOTE VIEWING, SPENT ALL MOST A DAY WITH CUSTOMER SERVICE FROM 9AM TILL 2PM , SPEND MONEY ON BUYING THE NEW HDMI, UBER TAXI MONEY AND STILL NO SOLUTION AT ALL, CUSTOMER care SAID THEY ARE HELPLESS AND HAVE NO ANSWER OR NO REFUND , MONEY WASTEING PRODUCTS AND I THINK THAT IS WHY COSTCO NOT STOCIKNG ANYMORE

Worst Costumer Service ever. They don't have empathy with the Costumer. I will not recommend this company to nobody.

This security system just doesn't work. I've had an 8 camera Lorex DVR system for a few years now and I'm just done. I have had vehicles crash off the road and nearly hit my house right in front of a camera and the only notification I got was coming home to tire tracks across my yard. I've had PROCESSIONS of cars loop around my driveway passing FOUR cameras and received a notification for one of them. Though, the system is apparently sensitive enough that I regularly get notifications of movement when there is absolutely no movement, or a tree limb casts a shadow, headlights sweep across the yard, and when the camera switches between night vision and color. Today my dog escaped my house after I went to work and pulled a trash bag out of a can, shredding the bag and picking thru the trash RIGHT UNDER A CAMERA and I only learned about it when I pulled into my driveway to find a trash pile and a dog that should have been inside.
I have contacted customer support before and was advised to reset the unit, which did nothing to help. The DVR function was a selling point for me as I did not want to pay for cloud storage for as long as I own a security system that already cost hundreds of dollars. At this point, I'm ready to switch to a smart system that can tell the difference between a car and a leaf, and doesn't notify me of my own car sitting stationary in my driveway day after day, and if that means paying Nest a monthly fee, I'll do it happily knowing that I have a functional security system.

Did not receive delivery information from lorex until AFTER fedex had tried to deliver my package. No idea where £500+ of parcel is now.

(Post reply)
Funnily enough i contacted customer support after the order was placed as i did not receive any delivery information or an invoice. The next time I have to contact you will be for a refund.

BAD COMPANY
3 WEEKS OR MORE WAITING

LIZ CUSTOMER SERVICE 3 WEEKS GIVING REASON

Lorex is an atrocious company, their wireless cameras are sub par. One camera broke (was heating up and hot to touch) two weeks outside of the warranty. The customer service experience was tedious, I had to repeat details multiple times. I was told that since my warranty had just expired I could upgrade and get a new camera. I let them know that this was unacceptable for a year old system that I had sent a significant amount of money on, to which they replied they would look into a one time exception and I would hear back in 24 hours. Fast forward seven days, still no response so I called them back. I had to go through the entire scenario again with the rep (even though I provided a case number) and after 10 minutes, I was told they would not stand behind their product and there was nothing they would do for me. I will now be removing this system and will purchase from a far more reputable provider.

Once your monitoring system is discontinued out of their system you will no longer be able to reset your administrator password so basically you are completely locked out. They’re basically trying to force you to purchase a new system even though there’s nothing wrong with your old system. We called customer service twice and the customer service agents are no help. They don’t know anymore than we do about resetting passwords & administration passwords. The only help they give you is that they will send you steps by email that aren’t helpful. Followed all the steps to activate the warranty, filled out the reset password form only to keep getting an error message to log out and log back in each time. Still no help. Don’t buy it unless after five years you want to purchase a whole new system just for simple technical issues.

The saying is "you get what you pay for". In this case it doesn't apply. We purchased a "higher end" system, from Costco, thinking it would be the best way to go. What a waste of $800. 6 to 8 months after setting it up the way we wanted, ALL detection function stopped. We no longer receive ANY motion notifications. There are ZERO events being recorded or logged. What's the point of security cameras that DON'T WORK. We've rebooted, reset, reformatted, adjusted settings, turned notifications off/on, changes detection zones, deleted detection zones, etc to NO AVAIL. Garbage!! Thinking about a Lorex system? I'd look elsewhere. EDIT: The canned responses from Lorex doesn't help convince me these were the best choice for security cameras.

I've had these cameras for some time and had problems with them in different houses with different internet. Therefore problem doesn't lie with internet. They work ok then suddenly you notice that they don't send notifications to your phone, therefore unreliable and you don't know if someone is breaking in. Lorex know of this push notification problem however the problem persists. The system is also convoluted if something goes wrong with it. Please beware if you buy these cameras you will spend hours over the years trying to get an unreliable bug ridden system to work. Don't waste your money, there must be something better on the market.

I've been using Lorex systems for over 8 years, always bought them at Costco and they work great for the price. Although hardware is basic, it's easy to extend with standard electronics. The software is very intuitive and easily accessible on Android and iOS.

Cameras work great at first but they go obsolete 4-5 years which makes them obsolete as the software/firmware shuts down the cameras (is no longer supported) or the camera fails. The cameras also go obsolete so you cannot purchase new ones to add to your system because they are unavailable. This is a serious disappointment. Biggest waste of money I have ever spent.

very unprofessional support staff and non sense any more if you need to get a factory passwords,

everything is got very cheap, quality and service both,

Terrible customer service, Hung up on me twice, bought a camera system wireless battery operated, worked fine for a while so I added solar panels and it quit working can't get customer service to do anything because they said the time is out terrible terrible terrible

The system is ok but you can only have one person in the app at time. And do not bother with their wifi cameras. They do not stay connected. I am forever (everyday) fighting to get them reconnected. It sometimes takes hours and then tomorrow it's down again. I guess I can be grateful that that their notifications work, but only for the person logged in.
I'm switching my system. I can't fight with it anymore.

Bought a 4 camera DVR system from Best Buy. Got it home and set it up. Worked great for 6-8 months. Since then the DVR has locked me out of Administration mode. Says incorrect password even though I know it’s correct. Called customer service. For over an hour the guy fumbled around and ended up telling me there wasn’t anything he could do and then it disconnected. Now, when I get into the app, I can view (sometimes) a sort clip before it locks me out. Will not even work if my phone is connect to the same internet. Completely useless $500 system. Very upset and will not be a returning or referring customer.

This company needs to seriously change their customer service staff. Unethical, unprofessional, no knowledge about how to greet and talk with their customers. I called in about to place an order and they are clueless on the specs of their own product. I asked about becoming a partner program, changed my mind. The product may be good, but due to their staff members, ai will go with another brand.
We live in 2024, not 90’s. Lorex, train your staff to at least present themselves when take a call even when they barely speak English, just a thought

I called customer support several times for help getting my camera system connected to the network. Nobody seems to know what they are doing when asking for help. I contacted customer service on Facebook and they have been no help. The stated they were escalating my ticket number and nobody ever contacted or responded. The customer service is absolutely no help. I have a camera system I bought and can’t use because of their lack of support.
UDATE: Lorex has still not responded. No agent has contacted me whatsoever. It appears their responses are automated.

Edit: As of Today, Lorex still has not responded or have an agent contact me.

This company is fraudulent. Most of the 5 star reviews are even scams. I’ve had to call customer service multiple times and have never gotten a resolve. Lorex will even comment on the bottom of these reviews but notice that they still don’t offer any helpful solutions other than to call their customer service, which, like I said, has never helped. On top of all of this, camera quality is terrible and looks nothing like the pictures they show online.

Bought Lorex home security cameras for our home 4 years ago. I bought the extended warranty when I purchased them. The DVR went out a couple of days ago. I called the customer service/support today. Spent 2 hours on the phone with the most incompetent person whose english was barely understandable. I had already done the little things that they want to do such unplugging the DVR and resetting the reset button. She wanted to do everything that was not related to the problem. I kept jumping through the hoops that they kept throwing at me to try and get through this and start the process of replacement for a defective device that I had already purchased an extended warranty. She kept refusing to do it until I kept performing more and more things that she kept adding to. After 2 plus hours on the phone, I gave up dealing with her. You can not even get the contact number to their corporate office, it’s the same number as the their customer service. I’m through with Lorex and I will never ever purchase any of their crappy products.