Lonowear Recenzje 

66
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Communication was good and thankfully, everything went smoothly. Two things to know: 1, they ship direct from China, so just be ready to wait longer than some online buys. 2, I’m not sure if I just... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've had the Lono Wild for a couple of months, & use them for trail running & hiking. Nice & flexible yet not too thin, with just the right amount of terrain feedback. The tread platform feels neutral... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Nice comfy shoes - horrible returns/exchange policy that ends up feeling like a scam :( Bought three pairs. Wanted to exchange one for a larger size and return the other two. Followed the var... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Great pair of shoes, although I did end up sizing down and very glad I did. I've done several long day hikes in them now. Found them very comfortable, no hot spots, and they're not yet showing any s... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z butami
  2. Sklep obuwniczy
  3. Sklep odzieżowy
  4. Producent obuwia
  5. Sklep z odzieżą sportową

Napisane przez firmę

We are a boutique brand who believe in making a high quality barefoot, minimal and sustainable shoe product.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

66 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

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4,1

Wszystkie recenzje

(66)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 44

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Oceniono na 5 z 5

Great shoes, love them

Great shoes, love them. Very comfortable. Wear them everyday.

7 sierpnia 2025
Logo Lonowear

Odpowiedź od Lonowear

Thanks a lot for the motivating note Bryan and glad you like the shoes!

Oceniono na 1 z 5

Deceptive Refund/Exchange Policy, Long Wait

After waiting weeks to get my shoes, they didn’t fit — no problem, I exchanged them for the next available size. Unfortunately, those didn’t fit either. The company gave me an extremely hard time with a refund, claiming they don’t refund exchanged pairs. I shipped both pairs back and still had to fight to get my refund — they wanted me to order another pair for 50% off! Insane. It took weeks to get my money back, and their communication was demanding, frustrating, and completely inconsiderate. I was really hyped on the shoes, and I’m sure the quality is great, but unfortunately I will not order from these guys again or recommend them to anyone. It was a weeks-long waiting game, and even longer to get my money back. Not worth it.

16 lipca 2025
Logo Lonowear

Odpowiedź od Lonowear

Thanks for sharing your experience. Our refund policy excludes items that have already been exchanged to keep pricing fair for other customers and our operations sustainable, especially for very high-demand products like this one, which frequently sells out.

Multiple exchanges affect availability of the product for other customers, but we made a goodwill offer to make things right with you for an item that would have quickly sold to other customers at full price. We’ve taken your feedback to improve how we communicate our policies.

Oceniono na 5 z 5

Fast arrival and super comfortable

Fast arrival and super comfortable. These size large, so best to go down a size from your usual. Easy to clean.

3 lipca 2025
Logo Lonowear

Odpowiedź od Lonowear

Thanks for that and the helpful advice to other customers for picking a good fit :)

Oceniono na 5 z 5

Lono Wild Review

I've had the Lono Wild for a couple of months, & use them for trail running & hiking. Nice & flexible yet not too thin, with just the right amount of terrain feedback. The tread platform feels neutral stable & offers nice traction & stickiness grip & also is wearing well. Spacious width & toe box establish a totally neutral foot fit for my wider shape, & the lacing helps dial in the fit. Planning on ordering another pair.

21 lipca 2025
Opinia niezależna
Logo Lonowear

Odpowiedź od Lonowear

Hi Lars, thanks a lot for the thorough review of the product itself as we’re sure it will help others to learn from your experience!

Oceniono na 5 z 5

Experience with Lonowear wild and flow

I am wearing the lonowear wild and flow and I am supper happy. If I go to the city I use flow, if I do nature activities (Austrian alps) I use the wild. Both are great shoes and do not want to miss them… great company!
Harry, Austria

20 lipca 2025
Opinia niezależna
Logo Lonowear

Odpowiedź od Lonowear

Great to hear we can even be in the Austrian Alps!

Oceniono na 2 z 5

Honestly I was looking at buying these…

Honestly I was looking at buying these shoes, however when I went to enter a promo code, the website purchased the shoes on my behalf (my credit card details were already filled out). I requested a refund as I didn’t want to pay full price. The shoes arrived, poor quality and overly large. I explained this to the team and I was told I had to pay for the refund despite the issue was their website. Not a good experience with them and I cannot recommend. They are not worth the money

1 maja 2025
Opinia niezależna
Logo Lonowear

Odpowiedź od Lonowear

Hey Owen, sorry to hear about this experience and that the website didn't function as you expected. You mentioned that the website asked you to enter full payment info in order for you to click on 'Apply' to see the discount code that you planned to redeem. We tried this procedure ourselves repeatedly and could not recreate the issue.

Also we can assure you that this is not something we have seen happen with any other user, however, we understand that there could be special cases with some operating devices and hence we made sure you get the refund.

About the shoe quality this is in fact a rare piece of feedback as we tend to get very positive overall feedback (we have an average rating of 4.4 / 5 on JudgeMe through our website where we collect regularly) but nonetheless understand they're not for everyone.

In terms of the refund, it looks like you had free shipping applied for the initial order. According to our records, we see that you paid GBP 97 and were refunded exactly that amount. The only out of pocket expense was the return fee to a local UK location, which is in line with our return policy for any orders that were not cancelled within 48 hours (at the time of your order). Order was placed on 1 May 2025, with your initial email contact on 15 May 2025 according to our records.

Oceniono na 4 z 5

An organic product

An organic product, natural good looking colour and good wide box for wide feet

12 lipca 2025
Opinia niezależna
Logo Lonowear

Odpowiedź od Lonowear

Thanks for the positive review, we do aim to focus on a wider toe box and flexibility to make sure they fit wider feet without compromising on the looks :)

Oceniono na 5 z 5

Super comfortable and great service

These shoes are incredibly comfortable - my feet feel great all day, especially when traveling. They’re lightweight, breathable, and perfect for long walks or flights.

I ordered two pairs and had to exchange one due to sizing. As long as you follow the exchange instructions, the process is smooth and hassle-free. Delivery to Latvia was very fast, and the exchange was handled just as quickly. Communication with the company was prompt and helpful - no delays at all.
Highly recommend!

13 czerwca 2025
Logo Lonowear

Odpowiedź od Lonowear

Thanks a lot for the detailed review Nikita! Glad you like the shoes and the process met your expectations.

Oceniono na 5 z 5

From Flow to Wild

Been a fan of Lono Flow and I recently purchased a pair of Lono Wild barefoot shoes, and I couldn’t be happier!

First, the shoes themselves are amazing—lightweight, flexible, and incredibly comfortable. The craftsmanship is top-notch, and they feel durable yet breathable.

I had a few questions about sizing before ordering (how they fit compared to Flow) and their team responded quickly with helpful advice. They guided me in choosing the right size, and the fit was perfect when the shoes arrived.

If you’re considering barefoot shoes, I highly recommend Lono Wild. Great product, even better service. Will definitely be ordering again!

6 czerwca 2025
Opinia niezależna
Logo Lonowear

Odpowiedź od Lonowear

Thanks a lot for the positive feedback! Especially describing the quality and use cases that will surely help our future users!

Oceniono na 5 z 5

Great experience with my sons Lono…

Great experience with my sons Lono shoes. High quality and very comfortable with a versatile style that can be dressed up or down.

10 lipca 2025
Opinia niezależna
Logo Lonowear

Odpowiedź od Lonowear

Thanks a lot for the positive feedback Elaine :)

Oceniono na 5 z 5

Great customer experience and it’s an excellent product

The offline in person size fitting, online purchase and delivery experience is seemless and hustle free. Soft inner sole support and inner liner is perfect for all day activities with or without socks. It’s super space friendlu to fit in a luggage too. Super delighted with this product and highly recommend

10 lipca 2025
Opinia niezależna
Logo Lonowear

Odpowiedź od Lonowear

Thanks a lot for the great feedback on the shoe quality and ordering process :)

Oceniono na 5 z 5

My feet were always eager to fit in a…

My feet were always eager to fit in a better fitting shoe, finally got the Flow S Carbon and it fit really really well after getting some guidance and advice from staff about how to go about picking your first barefoot shoe.

Been using it primarily for strength days, and every now and then would wear them for short outings.

Has opened up my world with wide toe shoes and now unable to go back to the traditional narrow sneaker toe box shapes.

An added benefit is that the Flow S is plant based and environmentally conscious!

10 lipca 2025
Opinia niezależna
Logo Lonowear

Odpowiedź od Lonowear

Thanks a lot for the in-depth feedback on the use cases about workouts J!

We just have to correct that although our shoes are not plant-based (that was one of our older models) the FLOW S is a biodegradable and vegan-friendly shoe indeed!

Oceniono na 5 z 5

Took a chance and became a fan

I originally came across Lono during the AllBirds heyday, thought they were similar and decided to give them a try. Over time I found myself preferring the Lonos over my AllBirds. The first pair I got are still going strong after years of constant wear, they lasted through some extensive trips, hikes and runs.

Funny enough I discovered barefoot shoes and later saw that Lono started making them as well and was excited to give them a shot. I picked up the Outdoor Trail Hiking shoe and it's been awesome, perfect for the all weather hikes. Once my other barefoot pair wears out I'll be picking up the workout shoes from Lono.

Overall I've been happy with the quality and have even gifted pairs to friends who where getting into barefoot footwear and they also loved them!

10 czerwca 2025
Opinia niezależna
Logo Lonowear

Odpowiedź od Lonowear

Thanks a lot for solid feedback and the use cases Max! We've got more planned in store :)

Oceniono na 1 z 5

WHERE ARE MY SHOES LONO? ANSWER YOUR EMAILS?

I ordered my shoes based on the guide on the website. Unfortunately, they were too big. I started a return, and it took over a week to get the exchange confirmed because you have to send them pictures of the shoes and wait for them to confirm that they will accept them. This is all done over email, with responses sometimes taking up to 2 days from the Lono customer service. While I waited for exchange approval, the size I wanted to exchange for sold out. I decided to wait for the next batch, which was about 3 weeks from the ship date that customer service told me and was on the website. I mailed the pair that didn't fit to their California warehouse, which cost $22. Once they received those, I had to pay for the $18 shipping cost for the new pair from China ($40 to exchange). A month passed (1 week more than the ship date on the website), and I received no shipping details from the company. I replied to our old email chain on July 4th and 5th and received no response. Today is July 10th, which is 16 days after the shoes should have shipped. I emailed them directly on their website yesterday and also this morning. The customer service isn't there for this company. If the shoes fit you, great, but then I'm not sure about the quality, so you have to sort that out. If your shoes do not fit, you pay the return and shipping costs, and have to deal with all the nuances of the lack of customer service. I will be reaching out to my credit card company today to seek a refund. I wanted to give this company a try, but this was a huge waste of time. It makes me skeptical of all the glowing YouTube reviews from barefoot influencers. Recap: Over a week to return a product via email. $40 to exchange and ship directly to consumer from China. No email 2 weeks after the product was anticipated to ship. The company has not answered emails from over a week ago on when the product will ship. Overall, a bad experience.

9 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Where to begin

Where to begin. Shoes took ages to arrive. They arrived in a package that looked like it was thrown together and like something I’d bought on eBay rather than a professional company!

I was looking for a more affordable Vivobarefoot shoe, and, you get what you pay for. The shoes were not wide as promised. The seem in the front catches on the inside on my toe nail making them uncomfortable and annoying. I tried three shoes. Not great on any.

But then we get to the customer services which was TERRIBLE. I went through the returns process and filled in the details on their website, selecting the shoes and reasons for return. I received an email saying my return request was being processed from a Lonowear email. A week went by. Nothing. I emailed them. 4 days went by. Finally got an email and they said it had appeared I’d made the return request through the shopify account. This was not true as I’d done it through their website and in any count, why should I be able to go through that process if they don’t allow you to do so with a return request submitted email? They were patronising and stated it was obvious.

I went through the returns process at the link they sent, which was weird as to submit the return I had to send a photo of the returns label rather than requesting a return. I also had to pay for returns, which in this day and age is insane. And the return address was very well hidden. It’s really like they are trying to make you give up and not return them.

Went I went through this process and paid for my return, it stated “Ship with any courier of your choice (Free)”. I don’t know how you interpret that, but I understand that if I ship with a courier of my choice, the shipping is free, right? No. On emailing them again they stated “our Return and Exchange policy is very clear on this topic. The customer is responsible for return shipping costs” “The screenshot you have shown relates to the 'Cost of Return', which is the fee that some companies apply for restocking shoes.” I’ve never incurred a restocking fee for shoes and it clearly states “ship” “courier” “free”. Nothing about restocking.

Do not waste your time on this cheap product, unprofessional, patronising, poor service, no customer care company.

19 czerwca 2025
Opinia niezależna
Logo Lonowear

Odpowiedź od Lonowear

Hi John, thanks for summarising that experience and bringing it to our attention and sorry it took us a while to setup a Trust Pilot account to respond. Your comments do help us grow and improve as a business.

In recent weeks, we have taken steps to address some of the issues you have raised by clarifying our return and exchange policies.

For total transparency, you are right to observe that we charge fees for the initial pair and also the return shipping fees in case of an exchange or return as stated in our Return and Exchange policy. You also pointed out that our wording was confusing with regards to the Cost of Return and we have taken steps to clarify it so that it doesn't come into conflict with our Return and Exchange policy. Appreciate your feedback on it.

Our current economics only allow for this business model and in most cases it works well, but understand that it can be frustrating for some customers who are used to another arrangement with larger companies. This is our opportunity area for improvement.

However, we should also point out that in the case of a size exchange, we cover the shipping fees of the new pair and provide a Green Return option where the customer gets to keep the original shoe and give away to a friend or family member, while getting a significant discount on the new pair.

We hope these changes are a step in the right direction for our growing company and that it won't overshadow the quality of our shoes.

Thanks again for the feedback.

Oceniono na 5 z 5

Very nice quality

Very nice quality (vs another brand of barefoot shoes I bought via IG) and super comfortable. The material of the shoes hugs my feet very well, I now wear them on daily basis after a transition period of around 2 months.

8 lutego 2025
Opinia niezależna
Logo Lonowear

Odpowiedź od Lonowear

That's super good to hear Denise! Appreciate your feedback on the materials and the daily use cases. There are some new lifestyle gallery pictures on our website that you may like to check out :)

Oceniono na 1 z 5

Poor customer service and sizing issues

The shoes itself look durable and nicely made. The customer service was horrible. I bought according to the sizing chart and my usual size, however the shoes were too big. At first when I went to the return website, it said I am not eligible for a refund even though I was in my 14 day window. Getting a response from them via email was very stressful, they responded within 2 days the least. Once I received an email from them it took another 3 emails to get through a bot that would just send me back to the same website that doesn't work or offer a discount on an exchange. Finally I was able to get to a representative via email. Most places offer you a pre-paid label when returning things, but for this one it required a photo of the shipping label to process the refund, so basically now you are paying out of pocket to return them. Maybe if they distributed to stores they would avoid upset customers and returns due to innacurate sizing.

22 maja 2025
Opinia niezależna
Logo Lonowear

Odpowiedź od Lonowear

Hi Maribel, thanks for bringing this experience to our attention and sorry it took us a while to setup a Trust Pilot account to respond. Your comments do help us grow and improve as a business. We also appreciate that you think the shoe quality is solid and we will build on this positive side you remarked.

In recent months, we have taken steps to address some of the issues you have raised by expanding some of our store footprint, but we are still working on furthering this in US.

We do indeed ask our customers to wait up to 48 hours for a response, which we understand is frustrating at times but is a function of our small team growing and trying our best to keep up with the demand. We experiment with a mix of AI and human touch, still trying to get the mix right between urgency in response time vs. attention to detail and custom solutions.

For total transparency, you are right to observe that we charge fees for the initial pair and also the return shipping fees in case of an exchange or return. Our current economics only allow for this business model and in most cases it works well, but understand that it can be frustrating for some customers who are used to another arrangement as you described.

However, we should also point out that in the case of a size exchange, we cover the shipping fees of the new pair and provide a Green Return option where the customer gets to keep the original shoe and give away to a friend or family member, while getting a significant discount on the new pair.

We hope these changes are a step in the right direction for our growing company and that it won't overshadow the quality of our shoes that you touched on :)

Thanks

Oceniono na 1 z 5

Do not buy from them

Do not buy from them. They do not care about their customers.
I bought my first pair the wrong size. I tried to EXCHANGE them (not return!) at day 15. Returns ended at 14days which they regrettable informed me after thanking me for my support.

27 marca 2025
Opinia niezależna

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