Made 2 separate bookings, one went smoothly and tickets arrived within minutes. Immediately made 2nd booking and still waiting for tickets - 3 days now and no acknowledgement, tickets, or booking refe... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It was so easy to book the tickets while inspiring confidence that my booking is secure.Very impressed with the efficiency and simplicity with doing the booking.Thank you.
This was the perfect experience! Two friends had booked for Les Mis and I decided to join them, went on your site and managed to get the very next seat to them! Brilliant! Thank you for having such an... Zobacz więcej
We only go to the theatre when we visit London at Christmas so always a worry on picking the correct seats. Excellent site so easy to work the floor plan to make sure I got a great seat but also o... Zobacz więcej
4,3
Doskonała
145 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Avoid this Scalper
Avoid this Scalper and goto the theatres own website, as its about £20 cheaper per ticket..
We paid an extra £60 for three tickets to see My Neighbour Totoro. Money we can ill afford to lose. LBO had sent me an email about the show which I had clicked and bought tickets through, assuming it was a legit theatre link. I realised about 30 seconds after I had paid them that I had just been overcharged £20 each ticket, we could have bought cheaper tickets and got better seats, from the theatres own website! I now feel Horrible, I have never been conned like this before! Save yourself a whole lot of pain, avoid them at all costs.
3 maja 2024
Opinia niezależna
Quick and easy service
9 kwietnia 2024
Opinia niezależna
The website was easy to use and I was…
The website was easy to use and I was able to book my tickets in just a few steps. The reviews in the booking popup didn’t seem to be clickable. That would be a helpful enhancement.
10 marca 2024
Opinia niezależna
Website easy to use
Website easy to use. No handling fees. Received email confirmation and ticket immediately after paying. Highly recommend
27 lutego 2024
Opinia niezależna
Haven't received tickets for show that…
Haven't received tickets for show that is tonight despite repeated emails asking for help. No way to contact them directly.
24 lutego 2024
Opinia niezależna
Odpowiedź od London Box Office
Hello,
First of all, I would like to emphasize that the reviews left on Truspilot should be taken with caution.
Indeed, mainly unhappy customers relieve themselves on this platform and truspilot uses these reviews to damage the reputation of our company.
This tactic is implemented by trustpilot to force us to subscribe to a subscription of between £250 euros to £700 per month in order to be able to offer all our customers the opportunity to review our services and thus dilute bad reviews and give a better image more representative of the quality of our services.
To have a reliable opinion of the quality of our company, we invite you to go to Feefo, a competing and cheaper platform which lists all the reviews, good or bad, that we receive every day.
All the best,
London Box Office Customer Service Team
Great site
The tickets were cheaper than other sites; the system was easy to use. Loved it.
15 stycznia 2024
Opinia niezależna
The whole process to book tickets was…
The whole process to book tickets was really easy and straightforward.
19 grudnia 2023
Opinia niezależna
NEVER AGAIN
It is cheaper to buy directly from the venue if you can. Also, they don't show you what you are going to pay, you see it after they rip you off. Never again.
UPDATE ON 03/06/2024
First of all I strongly advise you to stop wasting your paid subscription only to leave a non reply to people's reviews like the one you just left to me after 5 months.
Since you are telling me the story of people damaging your reputation as you are the victim of a slandering campaign I need to explain you that that would be the case only if peole lie about you. Please highlight what part my review contains a lie.
Regarding Trustpilot forcing you to pay an expensive subscription I strongly advise you to go via legal means. The way you describe it sounds very similar to extortion. Although on my side I leave reviews for free.
And regarding Feefo I don't understand why the same review I have left in here would have obtained a different reply from you since you have replied and clearly have nothing to say.
I stronlgy advise you to not to rip off people in order to not having bad reviews at all.
15 grudnia 2023
Opinia niezależna
Odpowiedź od London Box Office
Hello,
First of all, I would like to emphasize that the reviews left on Truspilot should be taken with caution.
Indeed, mainly unhappy customers relieve themselves on this platform and truspilot uses these reviews to damage the reputation of our company.
This tactic is implemented by trustpilot to force us to subscribe to a subscription of between £250 euros to £700 per month in order to be able to offer all our customers the opportunity to review our services and thus dilute bad reviews and give a better image more representative of the quality of our services.
To have a reliable opinion of the quality of our company, we invite you to go to Feefo, a competing and cheaper platform which lists all the reviews, good or bad, that we receive every day.
All the best,
London Box Office Customer Service Team
Very very helpful & quick response…
Very very helpful & quick response booking tickets and quick reply to my sent email, well done
27 listopada 2023
Opinia niezależna
Perfect - Simple easy to use Website
Simple easy to use Website, ordered Tickets and completed and received E Tickets within a few minutes of Paying and confirming with my Bank
17 listopada 2023
Opinia niezależna
No one to phone !
Hi, we had a problem with the email address ( my fault) we booked the ticket and it went to the wrong email ! But could I find anyone to talk to!!! Noone to answer on phone , no response to email , I went to Society of Ticket Agents and Retailers, they were also bad , did not answer the phone eventually are 24 hrs they fixed the problem , what a mess
14 listopada 2023
Opinia niezależna
Odpowiedź od London Box Office
Hello,
First of all, I would like to emphasize that the reviews left on Truspilot should be taken with caution.
Indeed, mainly unhappy customers relieve themselves on this platform and truspilot uses these reviews to damage the reputation of our company.
This tactic is implemented by trustpilot to force us to subscribe to a subscription of between £250 euros to £700 per month in order to be able to offer all our customers the opportunity to review our services and thus dilute bad reviews and give a better image more representative of the quality of our services.
To have a reliable opinion of the quality of our company, we invite you to go to Feefo, a competing and cheaper platform which lists all the reviews, good or bad, that we receive every day.
All the best,
London Box Office Customer Service Team
Appalling company
Appalling company, I allegedly booked 2 x tickets for Cabaret on 30.12.23 and when I paid on my debit card, there was an "issue" withe the alleged secure payment window. I thought the financial transaction had failed so tried to book again but couldn't even get back to booking page. However when I checked my bank account, the payment was (still is shown) "pending." I tried to telephone (all lines inoperable as all allegedly "working from home") so was unable to get to speak to a person. Received an email from London Box Office today with another link to book tickets so I tried to re book seats M15 & M16 (knowing I'd already booked and paid for these) and a pop up stated "these seats are no longer available" and there were no other seats available at a similar price, but conveniently (coincidence, I think not) only more expensive seats were available. This company is shoddy and I have been scammed out of a lot of money purchasing two non existent/unavailable seats; despite the seating plan showing the availability of seats M15 & M16! I will NEVER use this company again and on my bank statement, the transaction for the tickets are shown as being payable to a company called "Encore Tickets" so I think these 2 companies are in cahoots to fleece unsuspecting theatre goers.
7 listopada 2023
Opinia niezależna
Odpowiedź od London Box Office
Hello,
Thanks a lot for taking the time to leave a review.
Unfortunately, your transaction has been flagged as highly suspicious by our Credit Card Authorisation provider which is why it was declined. Again, I'm really sorry that this has happened but rest assured the money will back on your account shortly if it has not already.
As explained to you already, I can confirm that this hasn't moved to a Charged status.
This means that the payment process began but unfortunately wasn't able to complete - this can be down to a variety of reasons. You will see a pending payment on your statement for a period of time determined by your provider, whilst the funds are set aside to be processed by the merchant (us). We do not take action to secure payments that didn't successfully complete meaning the funds will be available in your account again once the determined period has passed.
To confirm, there is no booking attached to the pending payment. We know it's frustrating that these funds are now unavailable to you but please trust that these will drop back into your account soon. Most banks provide more detail about their pending payment processes online should you wish to look into it further.
All the best,
LondonBoxOffice Customer Service Team
I live in Perth
I live in Perth, Western Australia and I am travelling with my family in December. Booking for a show in London was as easy as doing it here in Perth. So easy!
15 października 2023
Opinia niezależna
It is cheaper to buy directly from the theatre website
The London Box office website is very easy to use. Unfortunately, I just spent an extra £40 on the same four seats (£260) by buying from the London Box Office website. The same seats would only cost £220 if I buy directly from the Dominion Theatre website.
7 października 2023
Opinia niezależna
Odpowiedź od London Box Office
Hello,
First of all, I would like to emphasize that the reviews left on Truspilot should be taken with caution.
Indeed, mainly unhappy customers relieve themselves on this platform and truspilot uses these reviews to damage the reputation of our company.
This tactic is implemented by trustpilot to force us to subscribe to a subscription of between £250 euros to £700 per month in order to be able to offer all our customers the opportunity to review our services and thus dilute bad reviews and give a better image more representative of the quality of our services.
To have a reliable opinion of the quality of our company, we invite you to go to Feefo, a competing and cheaper platform which lists all the reviews, good or bad, that we receive every day.
All the best,
London Box Office Customer Service Team
simple procedure that made sense
17 września 2023
Opinia niezależna
Easy website to use.
31 sierpnia 2023
Opinia niezależna
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