Logitech Recenzje 

Payment Taken, Order Still Pending, and Customer Service Cannot Provide Answers

I am extremely disappointed with my recent experience ordering directly from Logitech.

I placed an order on Tuesday evening, and the payment was authorised on my debit card. Despite this, my order remains pending, with no dispatch confirmation or estimated delivery date.

When I contacted Logitech customer support, rather than receiving a straightforward explanation, I was told that my enquiry would need to be escalated to an internal team and that I would have to wait another 24–48 hours for an update.

I subsequently requested cancellation because I no longer wanted to wait indefinitely for an order with no confirmed dispatch date. To my surprise, customer support could not guarantee cancellation either, despite the order still showing as pending.

What makes this experience particularly frustrating is the lack of clear communication. Logitech seems unable to provide a definite answer about when an order will ship or whether it can be cancelled.

I understand that orders sometimes experience delays, but customers should not have to chase a company for basic information about purchases they have already made.

For a company with Logitech's reputation, this level of customer service is extremely disappointing.

I would not recommend ordering directly from Logitech based on my experience.

And I wish I would give half a star.

Finding items was easy
Adding promo codes worked
Delivery was on time

No issues.

£500 well spent? Not if you need Logitech customer service.

I purchased a Logitech Playseat Trophy, RS50 wheel and Pro Pedals. Unfortunately, one of the main frame poles arrived slightly crushed, making the unit impossible to assemble.

I reported it to Logitech within an hour of delivery, providing photos and the exact part number from the instructions. I was told someone would investigate and respond within 24 hours.

They didn't.

When I contacted them again, I had to explain the entire problem again despite having a ticket number. I was then told I'd have to return the entire Playseat at my own expense. Given the size of the unit and the small box it arrived in, this isn't exactly a straightforward request.

I was subsequently told Logitech don't provide spare parts, then that they couldn't even locate the part I needed and would need another 48 hours to investigate.

The box arrived completely undamaged and was well packaged, so the damage clearly appears to have occurred before or during manufacturing rather than in transit.

For a £500 product, I expected considerably better quality control and, more importantly, customer service.

Still waiting for a solution. Very disappointing experience from Logitech.

Item arrived - mouse mat, far too big. Return it straight away, but you have to have a printer. I don't have access to a printer and no library near, so £5 to have label printed online and posted to me. This is ridiculous in theis day and age, and is why so many people are forced to use Amazon or similar. Absolutely awful customer service and for a tech company woeful

Beware of buying directly from the official Logitech webshop! I exercised my legal right of withdrawal for order BE00156448. The shipping box was NEVER even opened and was immediately sent back via UPS in its original, sealed condition. The tracking confirmation (1ZA0Y3179196406429) proves successful delivery to their warehouse.

Now, Logitech is refusing to process my refund, claiming a "discrepancy" in the returned items. This means Logitech is wrongfully blaming the customer for mistakes made either within their own packing facility or during transit by their contracted courier.

Their customer support (Special Care Team, ticket 17663005) only sends automated rejection scripts and intentionally stalls by opening duplicate tickets. A formal law enforcement complaint has been registered with the Belgian Economic Inspection (FOD Economie) for breach of European consumer rights. Do not buy from them if you expect your consumer rights to be respected!

Trustpilot – Logitech

Do not trust Logitech at all. I have purchased a number of items over the years and either they do not work or rot within two years like the headset I was proud to own, not any more. They use cheap foam in their ear pads and they will rot. This is unlike the foam under the heads band which is still perfect.
I wasted hours and hours and wasted a lot of money on Harmony remotes which NEVER WORKED properly. After reading some of the latest reviews they have just got worse. If there is a problem they will they will only offer you 20% and they will never have any facilities to repair their products at all.

I’ve been a long‑time Logitech customer, but the recent experience with their webcam software has been unacceptable. Logitech Capture, Creative, G HUB, and Logi Options+ constantly conflict with each other, and several of these apps no longer work at all. Logitech has discontinued key software without providing a stable replacement, leaving expensive hardware like the Brio 4K barely usable.

Even after rolling back NVIDIA drivers, reinstalling software, and troubleshooting for hours, the core issue remains: Logitech’s software ecosystem is broken. The Brio is a premium webcam, yet the supporting software is unreliable, outdated, and in many cases unusable.

The hardware is good, but the software support has completely collapsed. Logitech needs to take responsibility and fix these long‑standing issues.

If your Logitech Brio or Logitech Creative won’t open or OBS can’t see the webcam, the fix is to roll back to NVIDIA Studio Driver 581.57 and use Logitech Capture v1.x (NOT v2). Newer NVIDIA drivers break webcam detection, NVENC, and Logitech Creative. After rolling back, everything works: 4K, NVENC, Logitech Creative opens instantly, and NVIDIA Broadcast detects the camera

Seems to be a well-documented issue with Logitech, I purchased a brand-new G915 Keyboard, well within warranty, and Logitech are claiming it is a refurbished keyboard.

I sent them the invoice from Amazon and nowhere on the invoice does it state the keyboard is refurbished, and nowhere on the Amazon website does it state that the keyboard is refurbished.

I have been a long-standing purchaser of Logitech devices, but this is outrageous treatment of a Logitech customer.

I would consider a different supplier for devices, to avoid this company as they will not honour their warranty to you.

Logitech, so you can't claim this is not a genuine review of your shocking treatment towards a custer here is your reference number - Ticket Number: 17353238

Return A Faulty Headset Which Has Being Stuck In Customs For Days As Ups Need Logitech Business Identification Number To Process It But Despite Many Emails Many Calls And Chat There Lack Of Intrest To Do Anything Is Awfull Looks Like I Lost My Headset And My Money Higher Support Never Contact Back Despite Being Email Every Day For A Week Dont Buy From These Thiefs Not Worth The Agro Of There Support

AWFUL customer service. Mouse well in warrantee has broken and they are refusing to refund or replace. It's been with them over 7 working days and they wont even tell me what action they will take. ive only found this out after 2 hours of being on their chat. they have lied on multiple occasions. It;s only when time passes and their promises are broken that they they say it;s been moved onto a different team for assessment. NEVER use this company.

I wish I had looked at their reviews before buying.

I purchased a keyboard that arrived with the receiver missing needed to connect it wirelessly to my PC.

I spent almost an hour in a chat session providing details that all should have been available through my invoice, only to then be told I need to deal with another department.

When the other department contacted me, they wanted more details, some of which I had already been given, plus more photos.

All I need is the tiny receiver that should have been with the keyboard, but wasn’t.

More than a week later, and after two more emails, one of which asked for my email address, even though they used my email address to contact me, they said the problem was being escalated to see how it could be resolved!

The only way to resolve the problem is to send me the missing receiver or inform me how I can return the keyboard because it cannot be used.

I've now opened a dispute with PayPal.

I have never experienced such awful service from a company of this size.

Do yourself a favour, and shop elsewhere.

I have rarely experienced customer service as dysfunctional, misleading, and time-wasting as Logitech’s.

This entire ordeal started with Logitech’s AI chatbot providing objectively incorrect information, explicitly stating that orders over £99 qualify for free express delivery. My order exceeded that amount. Based on that statement, I contacted support to ensure my order was sent with express delivery.

What followed was over an hour of circular, exhausting, and pointless conversation that achieved absolutely nothing except wasting my time and keeping me awake in the middle of the night.

Key issues:

• The AI chatbot gave false and contradictory information about delivery terms.
• The human agent later denied responsibility for what the chatbot said, while still representing the same company.
• The agent repeatedly asked for a mysterious “ticket number” that did not exist and was never explained clearly.
• The agent could not see the same chat thread they were actively participating in.
• I was asked to provide the same information multiple times for no reason.
• I was kept waiting repeatedly with “3–5 minutes” promises that led nowhere.
• In the end, I was told nothing could be done despite being strung along for over an hour.

On top of all that, the machine translation used by Logitech is so poor that large parts of the conversation were barely comprehensible. Sentences were grammatically broken, vague, or outright confusing. At several points, it was genuinely unclear what the agent was trying to say. This is unacceptable for customer support at a global company.

The most infuriating part is that the agent could not help from the beginning, yet continued the conversation anyway asking questions, “checking resources,” and “investigating” when there was apparently never any possibility of resolving the issue. That is not support. That is time theft.

If Logitech knows orders cannot be changed after purchase, then:
• The AI should not promise express delivery.
• The agent should say “this cannot be done” immediately.
• Customers should not be dragged through an hour-long charade.

This was not just bad service. It was systemically broken service: misleading automation, agents with no authority, unreadable translations, and zero accountability.

Logitech should seriously reconsider:
• Using AI that provides incorrect information
• Using machine translation this poor
• Allowing agents to continue chats they cannot resolve

I lost over an hour of sleep, got no solution, and was left more frustrated than when I started.

Awful company who appear to be pulling some sort of scam. If they decide they are not going to send out your order for 6 months there is no way to cancel because they will simply not respond to any communication. I suspect they will not respond until they send the order out then claim it is too late. If you try to call the phone number they will claim they are technical support and can do nothing about it. Judging by the script they are reading from tech support would be better served by reading the instructions.

Poor customer support. I have. been in touch 3 separate times today and the issue has still not been solved at all. I just get bounced around and told to try steps in an email, then the person on the phone ends the call.

None of the steps in the emails are working, hence why I have to contact them so many times!

Dreadful customer service. Purchased a pair of headphones and the mic broke within days. Tried to get a replacement everywhere and contacted Logitech to get a replacement. They promised to get back to me and didn't bother. Now my sin has a totally useless product with no backup or support!

my logitech keyboard SUCKS!!!!!!! THEY ALWAYS BREAK EASY!

Bought 2 wireless mouse/keyboard combo - one from amazon one from argos

NEITHER had the blue tooth adaptor so both were useless

Am seeking refunds and will never buy from them again

Now have a cheap wired keyboard and mouse

Ordered some flight sim equipment. The flight switch panel didn’t work.

They won’t replace the item because Logitechs OWN order confirmation is dated 30th December 2025 and it’s only April.

I sent them their Own Order Confirmation and they won’t accept it.

What a con!!

Logitech Circle View Camera. don't buy this, issue is that you have to put everything at 2.4 Ghz otherwise nothing will be recorded. highly strange because everything is at 5 Ghz with Apple homekit these days. The Logitech service is hopeless and they revolve around the problem. NOW to months Logitech still doesn't have a good solution and revolve around the problem. DO NOT BUY THIS PRODUCT because it does not work

Never had any dealings with Logitech yet contacted to go to my account(!). As far as I am concerned, their approach was spam.