I ordered two new keys, they both arrived on time and in good condition and worked perfectly. I would definitely use Lockstation again and recommend them.
Reakcja na opinię
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Zobacz, co mówią recenzenci
Placed an urgent order for next day delivery, on items showing as in stock. Two days later, it does not appear to have shipped, their phones are not being answered and their chat system is offline. A... Zobacz więcej
Reakcja na opinię
Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted its... Zobacz więcej
Reakcja na opinię
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Dane kontaktowe
Zjednoczone Królestwo
- lockstation.co.uk
4,1
Dobra
533 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 91% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Terrible customer service!!!! Avoid auba bit more and get better service and quality
Accidentally ordered wrong size lock after contacting them to see I could exchange was just given it link to buy another. Paid extra for next day delivery and received it three days later and was told same day despatch isn't guaranteed.
24 czerwca 2024
Great to deal with, highly recommended.
Great to deal with, turned around an additional request I had quickly across multiple parts of the company with no fuss and timely handover between internal people. I will use again if I need anything in this area and I'd *Highly Recommended* them.
28 maja 2024
Best glass cleaning product on the…
Best glass cleaning product on the market. Fast service too. Definitely recommend.
24 kwietnia 2024
Great
Great, had the lock barrel I needed to replace my old one, I fitted it myself, it is now working very well.
Quick delivery. Good price.
25 kwietnia 2024
Easy to find the part required and…
Easy to find the part required and delivered as promised.
25 kwietnia 2024
They are a huge selection
They are a huge selection, and my order arrived in a couple of days.
24 kwietnia 2024
Always pleased with service and price…
Always pleased with service and price at Lockstation , my go to stock supplier now .
26 marca 2024
Quick easy and value for money.
25 marca 2024
I got exactly what I required and to…
I got exactly what I required and to avoid a mistake I spoke to someone at the company who quickly gave me answers to my questions. They were very easy to contact - no waiting in a queue for 30 minutes.
26 lutego 2024
Lock was not working nor fit for…
Lock was not working nor fit for purpose and because it had been opened when the job was booked in for fitting which was after the 7 days permitted, the company would not replace for another lock. I wasn't even asking for a refund. Very poor response and will not be using again.
4 marca 2024
Opinia niezależna
Odpowiedź od Lockstation
Dear Natalie Curtis,
Thank you for taking your time to write a review.
Firstly, we would like to apologise that you have felt as though a 1 star review is necessary from the service received.
We do try our best to sort out any issues our customers may have, however if something is reported after 6 weeks unfortunately in this case our hands were tied.
The problem you reported is not something we have ever had before and would of needed to be raised with the manufacturer, but as you state this was an issue with the item from the day received it needed to be reported then, not weeks after.
Our returns team are very lenient with timeframes but within reason.
Regards,
Kirsty
Correct part, excellent tracking
Correct part, happy with the parcel tracking. Would have been happy to pay for a Saturday delivery. Best option was next working day.
23 lutego 2024
Excellent Customer Service & Products - Will use again!
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to have the key/blade cut from a photo provided, perfect entire replacement for the broken flip mechanism in my original key! Don't buy a cheap solution from eBay, like I did initially, that has now gone in the bin. The Keystation option including key/blade cut was less than £5 more. Highly recommend.
28 lutego 2024
Opinia niezależna
Excellent company
Excellent company. I ordered the wrong locks initially. The return was simple. They gave advice on what I needed, so got what I actually wanted. Thank you
25 stycznia 2024
Winkhouse cobra 2 door mech
This company is intouch with propper costing of door mechs. The winkhouse cobra 2 is not a cheap door mech and is worth its money yet these guys came in £ 45 cheaper than the next best price and the tube it was sent in was solid therefore the mech arrived in mint condition. Thanks guys
29 stycznia 2024
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