C'è stato un problema al momento del ritiro per una difficoltà nella prenotazione. L'addetto ( non conosco il nome, un ragazzo alto con i capelli rasati) è stato bravissimo a risolvermi il problema.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Il personale è preciso, professionale e cordiale e rapido. Ma il trattamento ricevuto, con la consegna di un auto al di sopra delle mie aspettative è stato fantastico! Auto di prim'ordine, pulita, poc... Zobacz więcej
Reakcja na opinię
The mid-size car I booked was unavailable, so they upgraded us to a station wagon. However, we felt the car was too long and would be difficult to park in Italy, so we went back to discuss it. They im... Zobacz więcej
Reakcja na opinię
Everything was great until the end when we returned the car and the guy looked at the gas gauge and said all set then charged us for 8 liters plus a service fee totaling 61 euros . Unacceptable!
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Presso l'ufficio Locauto Rent di Milano Via Cassala, 57 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0289420090 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Dane kontaktowe
Viale Cassala, 57, 20143, Milano, Milano / Lombardia, Włochy
- +39 0289420090
Unisciti a MyLocauto Friends
4,6
Doskonała
663 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Locauto Group - Milano Cassala Assago
Grazie! Contenti di saperti felice, a presto Roberta
ATTENZIONE AL CLIENTE
C'è stato un problema al momento del ritiro per una difficoltà nella prenotazione. L'addetto ( non conosco il nome, un ragazzo alto con i capelli rasati) è stato bravissimo a risolvermi il problema. Da cliente è bello quando vedi attenzione ed interesse per le tue esigenze. Grazie
14 lipca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
Grazie! Contenti di saperti felice, a presto Roberta
The car was very good
The car was very good. All the features we asked for were included and the people at the rental office were very knowledgeable and
Helpful
14 lipca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
Thank you for your feedback! Fausto
Would recommend.
Fast, efficient service. Good communication. Car was in great condition. Fair price.
7 lipca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Odpowiedź od Locauto Group - Milano Cassala Assago
Grazie! Siamo felici di sapere che hai trascorso un buon viaggio con Locauto. Speriamo di rivederti presto, Erika
جيدة
متعاونين وسريعين
لكن السيارة كانت متسخة والفرع اخبروني انه لايوجد لديهم عامل تنظيف
28 czerwca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Fee payment problems
Dear Customer Service Team, good afternoon
I received a sudden and unexplained charge on my card. I blocked the card because I initially suspected fraud, as I had not been properly notified by the rental company. I later realized the charge was from the rental company and was for an administrative fee.
I would like to point out that if the company had notified me about the fee in advance via email, this confusion wouldn't be happening!
Since then, I have been trying to settle the payment, without success.
I tried using the company's website to view the fees, but I am unable to submit the documentation there.
I received a form to authorize the payment for June 24, 2026, and submitted the required documentation on June 25, 2026. Even so, the company claims there are issues with the payment authorization.
I have already sent several emails trying to resolve this situation and pay the fee. I simply cannot get it done.
This situation has dragged on for far too long! We need to resolve this!
I would like a quick and efficient solution from the company. I must point out that I am unable to upload and submit the necessary documentation to rectify this situation via the customer service page.
Therefore, I look forward to an efficient and definitive solution regarding this payment.
To which email address can I forward the requested documentation to authorize payment?
Contract details:
Rental agreement number: 769
Vehicle plate: GR604SB
I hope that through this contact, I can finally resolve this situation.
I look forward to your replay.
Thank you in advance for your attention to this matter.
Maria Virgínia S. Peixoto
10 kwietnia 2026
Meglio di ogni aspettativa
Il personale è preciso, professionale e cordiale e rapido. Ma il trattamento ricevuto, con la consegna di un auto al di sopra delle mie aspettative è stato fantastico! Auto di prim'ordine, pulita, pochissimi chilometri mi ha permesso di fare molta strada in totale sicurezza. Consiglio di appoggiarsi a questa sede...sarete in ottime mani!! Grazie Ciro
30 czerwca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
Grazie! Se tu sei felice, figurati noi! Grazie per aver speso del tempo per questa recensione. A presto, Lorenzo
Servizio professionale e personale…
Servizio professionale e personale gentile, preparato e collaborativo. Veicoli in ottime condizioni. Ottimo rapporto prezzo/servizio
30 czerwca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
Grazie! Ce la mettiamo tutta per mantenere le promesse che facciamo. Al prossimo noleggio, Angelo
Locoauto Group were outstanding to deal…
Locoauto Group were outstanding to deal with.
Alessandro was particularly helpful from the outset through to handing back the keys at the completion of the hire period.
Professional, flexible and courteous. Highly recommended.
7 lipca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
Thank you for your feedback! Fausto
tutto perfetto.
E' stata una sorpresa positiva, personale gentile , il mezzo pulito, da tenere in considerazione e consigliarlo!
grazie
5 lipca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
Grazie! Siamo felici di sapere che hai trascorso un buon viaggio con Locauto. Speriamo di rivederti presto, Erika
Great little car
Great little car
Booked an automatic and they tried to give us a manual but given we were driving on the opposite side to normal we refused
They got us an automatic no problem
Great guys it wasn’t an issue for them
4 lipca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
BUENA OPCION ECONOMICA PERO SEGURO TE DARAN OTRO VEHICULO....
EL VEHICULO QUE RESERVE NO ESTABA Y EL SIMILAR HABIA UNA SOLA ELECCION MUY DIFERENTE AL COMPACTO PREMIUM QUE HABIA ELEGIDO.
EL PERSONAL SE ESFORZO POR HACER QUE LA SITUACION SEA MAS AMENA DENTRO DE LAS POSIBILIDADES QUE TENIA LA EMPRESA QUE PARECE ESTAR DESBORDADA CON LA CANTIDAD DE ALQUILERES CON RESPECTO A LOS POCOS VEHICULOS DISPONIBLES.
26 czerwca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
Thank you for your feedback, Ernesto. We sincerely apologize that the vehicle you booked was not available and that the alternative did not match your expectations. This is likely due to the high season, when demand is at its peak, but we understand this does not excuse the inconvenience. We appreciate your kind words about our staff's efforts, and we are constantly working to better manage our fleet. We hope to welcome you again and offer you a more satisfying experience.
Anna
Everything was nice
Everything was nice. The car was even better that I expected. Staff was very polite and helped with the documents and other questions.
1 lipca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
Hello, so glad you enjoyed the trip with us, Fabio
The car is in excellent condition and nearly new
The mid-size car I booked was unavailable, so they upgraded us to a station wagon. However, we felt the car was too long and would be difficult to park in Italy, so we went back to discuss it. They immediately swapped it for a compact SUV. The car drop-off process was quick, and the overall service was excellent.
2 lipca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Picking up the car was quick and…
Picking up the car was quick and pleasant.
A new car with only 2,000 km.
We picked up the car at the branch in Milan and returned it at Milan airport,
the whole process was quick and easy.
29 czerwca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Odpowiedź od Locauto Group - Milano Cassala Assago
Thank you for leaving us a positive review! See you soon, Enrico
Ottimo personale gentilissimi e cordialissimi
Personnel fantastico e disponibilissimo
27 czerwca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
E' bellissimo poter leggere la tua recensione, siamo davvero contenti e ti aspettiamo per un nuovo viaggio insieme! Erika
The staff service and the convenience…
The staff service and the convenience were great.
28 czerwca 2026
Odpowiedź od Locauto Group - Milano Cassala Assago
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Odpowiedź od Locauto Group - Milano Cassala Assago
Grazie! Queste parole sono la benzina per andare sempre più forte. Alla prossima! Roberta
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.