Locauto Group - Como Recenzje 342

Alquilamos un coche en Como, la experiencia fue muy buena, buena atención, ningún problema con el coche.

Everything was perfect
The car was clean and the guy who gave me the car was very nice and helpful.
But only one thing that itcwas difficult to find the parking specially after 20 00 were the office in the central was closed
Thank you

Veloci. Gentili. Macchina perfetta.

Personale gentilissimo, auto in ordine

Come sempre Matteo e Maurizio sono disponibili e professionali.
Super consigliato

Facile sia il check-in che il check out. Auto in ottime condizioni, come nuova

Macchina perfetta, staff gentile e consegna rapidissima

Great experience with Locauto Como.Very simple process and employs were very helpful

Very helpfull and good service.

Tempi di consegna e restituzione molto rapidi. Servizio di assistenza pro-attivo.

easy to access and use web, chat support (human assisted) and best personnel treat, supportive and nice... the car was perfect, and pick up and delivery was really easy

Good car great service
Staff very easy to deal with so helpful
My advice to all would be deal DIRECTLY with Locauto

We originally had a car booked through europcar in Milan, but when we turned up they refused to rent us the car, terrible customer service.
We then went to Locauto in Como, the team there are simply amazing and could not do enough for us and made sure we had a car, explained everything and even tried to find ways to save us money. Quite simply if you are looking to rent a car in Italy we highly recommend locauto.

Ottimo servizio quando ho preso la macchina a Como e anche quando l’ho restituita. L’auto era in perfette condizioni e non mi ha dato problemi.

Pretty good rental car company. No issues.

MOLTO GENTILI E DISPONIBILI

I’ve rent s car from Venezia and returned Sunday to Como (leaving keys in the box as the office was closed).
Next day I received email from the office that sounded very scammy. Judge yourselves, this is official message from Locauto:

” Dear Customer,
We regret to inform you that after the return of the vehicle FIAT PANDA 1.0 FIREFLY 70CV HYBRID, with plate GY856SR, from the rental VE 13912, our staff found new damages, not on the car at pick up time and related to this rental.

These are the details of the new damage:Cerchi e Pneum/Rims and Tyres - Graffio Grave / Serious Scratch - Coppa ruota/Plastic rims / According to our General and Special Rental Conditions, we will issue a damage invoice based on the official Damage Matrix (where applicable)
After 48 hours from receipt of this email, if no payment is received, we will proceed and charge the credit card provided as rental guarantee”

No prove, no photos were attached to the email!

I think Locauto tries to scam customers. The amount is not that big to start a dispute and you have only 48h before they charge you!

I have disputed this claim(I have all the photos before I took the car and after I returned) but I really advise everyone stay away from this company. Their business is a bit shady.

Edit: please read Google’s reviews. It seems Locauto tries to systematecly scam tourists. A lot of cases where Locauto tries to claim for non existant damages

Edit II: can’t reply to Locauto’s comment, so here - I dropped the car when the office was closed. I was naive to trust that you check the car condition be trustworthy. Like I said, Locauto never provided ANY evidence of the damage. Note, I have photos when I returned the car and there was no damage nor whatsoever! But, good luck with scamming tourists.

Le persone che lavorano presso la Locauto di Como sono molto professionali e cordiali , spiegano nei minimi particolari le opzioni di noleggio sempre con il sorriso .
Non è la prima volta che noleggio l' auto presso di loro e sicuramente se ce ne sarà l' occasione consiglierò questa agenzia .
Complimenti !!!

We had a very positive experience renting a car from LockAuto. Picking up the car was smooth and hassle-free — the representative was clear, professional, and spoke excellent English, which made the whole process easy to understand.

Debit cards accepted. No deposits.

The cars themselves were in good condition, clean, and exactly what we needed for our trip.

Returning the car was just as simple — very quick and straightforward with no issues at all.

Overall, we didn’t encounter any problems and would definitely recommend LockAuto to anyone looking for a reliable car rental service !