Little Ones London Recenzje 

Posting this as a heads-up for parents considering Little Ones for nanny placement, particularly if you’re newer to using agencies like we were.

BUYER BEWARE — read the refund terms before you sign!! We spent roughly £6,000 for three weeks of childcare.

We’d just relocated from overseas and wanted part-time summer childcare to help with settling in. We had never worked with a nanny before. We were open to it becoming longer-term if it worked out, but were not specifically looking for a permanent nanny. We were steered toward registering it as a “permanent placement” anyway, which meant a fee of £3,000+ rather than the temporary rate, and there was real pressure to sign and pay quickly. I was naive and assumed this is just how agencies are.

The nanny herself was lovely and this isn’t about her. But one of our young children became increasingly upset and distressed, and after three weeks it was obvious that continuing wasn’t right for our child (or fair to the nanny, who we kept paying through month-end).

We asked for a partial refund: not the whole fee, just the gap between the temporary and permanent rates, given the “permanent” placement lasted three weeks. Refused. Their only offer was another search, which totally misses the point: we only really needed help for summer, our child now starts nursery soon, and putting another unfamiliar carer in front of an already unsettled preschooler isn’t in anyone’s interest.

What bothers me most is they seem completely unwilling to take into account whether continuing with another placement, now or later, is actually right for our child or their emotional wellbeing — from a company whose business is meant to be childcare. I’m not disputing that they’re entitled to their fee under the contract. But there’s a real difference between what a company can keep and how it treats a family when things go wrong, fast.

If you’re weighing this up:
— Read the refund/replacement terms super carefully before paying anything
— A “we’ll find you someone else” offer is not a refund guarantee
— A permanent-placement fee doesn’t guarantee a permanent placement
— Consider other agencies with clearer terms. My French Nanny London publishes a refund/replacement guarantee up to 4 months, French Nanny Agency has a much lower flat fee, and Norland’s terms include a pro-rata refund for permanent placements ending within 12 months.

Wish I’d done better research and found all this out before paying anything. Hope it saves you, your family, and your wallet the stress. I would personally choose to always work with someone else.

Delivery of the Paediatric First Aid was exemplary and outstanding. I enjoyed it so much and learned greatly! Thanks so much Laura & Linda ☺️🤩💫 Highly recommended.

Instructor was well prepared, all equipment was working and in good order. Excellent first aid course and in friendly environment.

All very good the the training practical and easy to understand very good indeed to recommend to save life .👌👌

Fantastic experience working with this agency!Kusum really took the time to understand my availability, preferences and experience level, and quickly secured me two lovely part-time positions. Communication was always clear and quick, she was supportive throughout the whole process, and I feel confident and happy with the roles they found for me. 10/10 — highly recommend!

Ewin was professional, supportive, and helped me find a great nanny position. The whole process was smooth, and her communication was excellent. I highly recommend her to anyone looking for childcare work. Thank you for your help

Provided amazing service from start to finish, and are very professional, I 100% recommend to anyone!

William is the best—so attentive, dedicated, and committed to sending out job proposals 🙏🏼. Thank you so much, William, for all the help you’ve provided; you are a truly excellent professional 👏🏻👏🏻.

Little Ones Agency has very helpful and supportive staff. I would highly recommend them to somebody who are looking for jobs.

Great job from Little Ones Company and excellent collaboration with Mr.Xavier.I am happy to had their support to find a very good work. Thank you very much.Telma

Will helped me find a role, he was very helpful. Would definitely recommend.

Rosie MacDonald is very professional, she cares and supported me throughly with my registering process, and work searching.
I can’t wait to find the right family to work with. Thank you Rosie

I’m so grateful to Kusum and William for all of their support. After a difficult experience in my previous role, they were there for me every step of the way. Kusum was incredibly understanding, reassuring, and always made me feel supported during a stressful time. She genuinely cared about my wellbeing, and I’ll always appreciate how kind and patient she was.
They also found me a fantastic new role very quickly, and the whole transition was handled with such professionalism and care. Their communication was excellent, and they made what could have been a very stressful process feel so much easier.

Thank you both for your hard work, kindness, and dedication. I couldn’t have asked for better support, and I would highly recommend you to any nanny looking for an agency that truly cares about the people they work with.

They are unprofessional . They took initial fees from me promising to find a candidate but they failed. They persuaded me interview candidates doesn’t fit my requirements I gave a try and it was a nightmare. The candidates can’t cook or even do ironing. They keep changing the agents every week. Pls be vigilant when signing up. . If there was no star option I would have chosen it.

William found me a perfect job as fast as possible without any issues. I appreciate him and he replied to my text and my phone quickly and helped me meet great people.

First time hiring for a nanny/housekeeping role and, a bit last-minute, we decided to try Little Ones London, as we were interested in more long-term/permanent setup, rather than the more casual/"as-you-go " matching services out there. I was impressed from the outset by how quickly they engaged with us, and everyone we spoke to was highly professional. They really understood what we were looking for and sent candidates with strong references and well-matched profiles. Within two weeks we found someone. I had reservations about how effective an agency would be, but I was genuinely impressed. The payroll service is also a great add-on.

Don't be fooled by the impressive profiles you receive before signing the contract.

We contacted this agency to find a nanny/housekeeper and were shown several promising candidates. However, when we requested interviews, every request was declined for different reasons.

Eventually, we hired one candidate and paid a £4,000 agency fee. She resigned on her first day, stating that she was not a cleaner and should not have been asked to perform cleaning duties, which clearly showed that the agency had not properly briefed her about the role before placing her with us.

When we raised our concerns, the agency said it was disappointed with the candidate's actions. However, they refused to refund the £4,000 agency fee and would only offer replacement candidates. Over the next six weeks, we received many profiles, but most were clearly unsuitable and did not meet our requirements. It felt like they were simply trying to meet their quota rather than genuinely finding suitable candidates. Even the few candidates we wanted to interview became unavailable, or the interviews never happened.

The result? We paid £4,000 and still didn't find a nanny/housekeeper.

Communication from Natalia was also slow and unhelpful, often taking days to respond while pushing unsuitable candidates.

Very disappointing experience. I would not recommend this agency.

Alex from little ones London is highly professional, reliable, caring and easy to communicate with. I’m registered with many nanny agencies, but in the short week Alex took the action and good care to find me the perfect role and work for a lovely family. That’s my second time experiencing and having the opportunity to work for great family. I can’t to thank you enough for the kindness and help! Alex is fantastic!

Little ones have been great in supporting me in finding a new role. Kusum has been consistent in making sure I’m happy and sharing information between me and the client. The whole process has been smooth and everything involved was completed quickly. Thank you for all your help, 100% recommend.