Lilywho Recenzje 628

Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I recently bought two gorgeous gold necklaces on the Lilywho website. The quality, design and engraving are fantastic. Excellent customer service and the package arrived at my door within a few days o... Zobacz więcej

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Oceniono na 4 z 5

Very happy with the product, reasonable with black Friday discount, chain was shorter than I realised more of a choker than a necklace so disappointed with length but still pretty. Only wore once so... Zobacz więcej

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Oceniono na 5 z 5

Extremely speedy & efficient service. Have bought jewellery here many times now, both for myself and as gifts. Customer service team are so helpful & lovely! Great quality products and lovely packagi... Zobacz więcej

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Oceniono na 5 z 5

Bought a necklace with my daughters name on it for Christmas last year. It is so gorgeous, she wears it anytime she’s going out. Have bought my other 2 daughters ones for this Christmas. They just... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep jubilerski
  2. Projektant biżuterii
  3. Producent biżuterii
  4. Sklep z zegarkami

Napisane przez firmę

Lilywho Eeveryday Luxury, Irish Jewellery Brand


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

628 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

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Oceniono na 1 z 5

I bought a gold pearl necklace in…

I bought a gold pearl necklace in February, started to wear it later that year, it broke, lilywho fixed it, it broke again , lilywho fixed it again and it broke the third time. I have asked for a replacement but they said no that I pulled it and that my chain isn’t under warranty if it gets broken. What is the point of buying chains if they break. They also said I have it a year, so does that mean they break when I have it 12 months. I looked up my consumer rights and I am entitled to a replacement if faulty. They said it’s not faulty.
The reason I’m not sending it back is because I have to pay postage again, total cost of postage from the beginning is 30 euro. And secondly when I rang about my rights, the customer protection said when an item was repaired twice already and broke again they should offer a replacement. I also asked a jewellery shop close to me and they said they would offer a replacement if broken 3 times .

6 stycznia 2025
Opinia niezależna
Logo Lilywho

Odpowiedź od Lilywho

Hi Martina, if a customer has a chain for 10 months before it breaks we don't consider the item faulty that's true, we still fixed your chain and sent it back to you all free of charge. We offered to fix it again but instead you want a replacement without sending the necklace back to us, unfortunately we can't deal with the situation unless the item is returned to us. Thanks

Oceniono na 5 z 5

Great product

The silver necklace I bought off lilywho was of amazing quality, It was exactly what I was looking for. Delivery was also speedy. I will be purchasing from here again.

10 października 2024
Opinia niezależna
Oceniono na 5 z 5

I bought my daughter a St Christopher…

I bought my daughter a St Christopher necklace for her birthday as she is going to Australia very soon. When it arrived it was in a beautiful presentation box and when I opened it, I was presented with absolute quality. Connick I am very pleased and will be buying other stuff from you in the future

24 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent service

So happy with our purchase from Lilywho. Excellent personable service, John really accommodated us with a super speedy delivery. Excellent service from start to finish. So impressed with the quality and craftsmanship of the ring. Highly recommend

20 lutego 2024
Opinia niezależna
Oceniono na 4 z 5

Good delivery, Good Service.

I bought items as a gift and they arrived in under 24 hours. I was after receiving a message saying my package delivery wasn't fully paid but after contacting lilywho help I was informed it must have been a scam text. Really good service. Will give an extra star if quality is good as it is a wrapped gift and the quality is currently unknown to me.

28 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

Name Necklace

Bought a name necklace for my wife, quality is good, shipping and service is also outstanding.

6 kwietnia 2022
Opinia niezależna
Logo Lilywho

Odpowiedź od Lilywho

Many thanks for supporting Lilywho. Hopefully see you again soon.

Oceniono na 4 z 5

Customer service

Good customer service when I contacted, but better updates/communication would have been nicer without having to ask for it. I ordered a preorder item but it was only after I paid and contacted them that I found out how long the wait would be. I will still order from Lilywho again though.

9 marca 2022
Opinia niezależna
Logo Lilywho

Odpowiedź od Lilywho

Thanks for the feedback. Much appreciated.

Oceniono na 5 z 5

Easy to order

Easy to order, beautiful pieces of jewellery, brilliant sale! Ordered on Wednesday and had my order Friday morning, fab customer service couldn’t say one bad thing about the company, highly recommend ORDER #45589

3 marca 2022
Opinia niezależna
Logo Lilywho

Odpowiedź od Lilywho

Thanks for the review and supporting an Irish Company.

Oceniono na 4 z 5

#45533

#45533
I received a beautiful 9c gold tooth necklace last week as a gift for my new Goddaughter. The necklace is beautiful, however I was disappointed in the box and the way it was presented considering the price of the necklace. I thought it could have been presented in a box a bit better than cardboard. That type of box is ok for plated jewellery but for the money I had spent I expected more. I didn't feel it matched the value of the item.

2 marca 2022
Opinia niezależna
Logo Lilywho

Odpowiedź od Lilywho

Many thanks for taking the time to review lilywho. We are delighted you love the 9ct Gold necklace and we appreciate your honest feedback on the packaging. We agree with you and are working hard to improve the packaging, while still using sustainable materials. We hope to launch a full new packaging programme by late summer. Thanks again.

Oceniono na 5 z 5

Satisfied

Have bought necklaces & a watch from Lilywho, very impressed. Delivery was very quick & I'm so happy with my purchases

27 lutego 2022
Opinia niezależna
Logo Lilywho

Odpowiedź od Lilywho

We are very happy to read you are so happy with our products and delivery service :)

Oceniono na 5 z 5

I ordered a necklace for my sister with…

I ordered a necklace for my sister with a handwritten engraving on it, absolutely beautiful and identical to the writing I sent in. Absolutely delighted with it. Delivery was also super quick.
ORDER #45476

22 lutego 2022
Opinia niezależna
Logo Lilywho

Odpowiedź od Lilywho

We are pleased to know how happy you are with your purchase :) Thank you so much for your review

Oceniono na 5 z 5

Love my name chain ,

Love my name chain ,, the style of chain I ordered was not available the replacement was just as good quality so I kept it I was offered to change it but I loved my chain as is .Customer service was very efficient highly recommended..

17 lutego 2022
Opinia niezależna
Logo Lilywho

Odpowiedź od Lilywho

Thanks for your review. We are really happy to know that our customer service team was able to help you.

Oceniono na 5 z 5

Delighted with my gold personalised…

Delighted with my gold personalised name necklace, the chain is sturdy which is great (as I had one before from a different jeweller and the chain snapped) Customer service were very good to deal with also. Highly recommend Lilywho & will definitely be making future purchases!

17 lutego 2022
Opinia niezależna
Logo Lilywho

Odpowiedź od Lilywho

We are so happy you had such a great experience with our customer service and that you are happy with your name chain :)

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