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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I wanted something unique for my dining room, so I went the bespoke chandelier option, and wow it's absolutely stunning. The team was super helpful, walking me through the design process and making su... Zobacz więcej

Oceniono na 5 z 5

Massive thanks to the LightTrend team for pulling off something no one else could in such a short timeframe. The Celestial Drift chandelier completely transformed my kitchen, every guest commented on... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I placed an order for light on the 21 January, i have not received it. I tried so many times to contact the company, the customer service is abysmal. Eventually after a few days i receive an apologe... Zobacz więcej

Oceniono na 5 z 5

I’m really impressed with Light Trend Limited. From start to finish the service was professional, friendly, and efficient. The team helped me choose the perfect lighting. The lights look amazing they’... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z oświetleniem
  2. Hurtownia oświetlenia

Napisane przez firmę

We are a family run business who specialise in selling an exquisite collection of lights and chandeliers that will add a touch of elegance to any room. We understand that lighting plays a crucial role in enhancing the ambiance of any space and our products are carefully curated to meet your style and functionality requirements. Whether you are looking for modern or minimalistic designs, we have something for everyone. Our collection includes a variety of staircase chandeliers, pendant lights, chandeliers, wall lights, outdoor lights and commercial lighting that are designed to fit any budget and preference. All our products at London Lighting are sourced from the best manufacturers around the world and are made using high-quality materials. We proudly provide in-home consultations for our customers purchasing from London Lighting , bringing expert advice and personalised solutions right to your doorstep.We take pride in offering excellent customer service and our team of experts at London Lighting are always ready to assist you in choosing the right product for your needs. We believe that the right lighting can transform any room dull room and create a wow factor and we are dedicated to helping you achieve.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

100 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 47% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Ordered in Jan

Ordered in Jan, waited for a month for them to say could not fulfil, liar, dishonest and possibly scam. Refund processed 3 weeks ago with the time line they gave for 10 working days, response to email its done from our end, opened a claim with Visa to claim money - refunds don't take that long as they think consumers are idiots, little they know they are slowly killing there own business by offering this customer service, dishonest, fake and scam company - hold on to your money as long as possible - AVOID

25 marca 2026
Opinia niezależna
Oceniono na 1 z 5

I placed an order for light on the 21 Jan… still waiting two months later

I placed an order for light on the 21 January, i have not received it. I tried so many times to contact the company, the customer service is abysmal. Eventually after a few days i receive an apologetic email from them. When i requested a refund they claimed they processed a refund on 8 march - almost 15 days ago. I have now contacted Amex and raised a formal complaint, they said they are going to claim a charge back from Light trend. Shame as i really liked the light i was supposed to receive....

22 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Please avoid this company at all costs

Please avoid this company at all costs. I ignored the one star reviews at my peril - DO NOT MAKE THE SAME MISTAKE.

I ordered two lights from them. One, the expensive chandelier, never arrived. Despite promise of a refund it did not materialise. The second light I sent back as the quality was poor. Despite confirmation they had received the light and would be processing a refund, you’ll be surprised to hear that didn’t arrive either.

I then raised a dispute with my credit card company to claim the money back which they are challenging. Undoubtedly I will get my money back eventually as correspondence from them demonstrates they’re at fault - but it’s been dragging on for months now.

Please save yourself the headache, and avoid like the plague.

14 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Beautiful chandelier and great service

We recently purchased a chandelier for our dining room and couldn’t be happier with how it looks. The quality is excellent and it’s really become the centrepiece of the room – everyone comments on it when they visit.

The ordering process was straightforward and delivery was quicker than expected. Everything arrived well packaged and the installation instructions were clear.

Overall a really positive experience and we’d definitely consider buying from them again in the future.

3 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Very friendly

Very friendly, and very reliable. Very pleased with my Order. Thank you! Will definitely be using yourself again!

16 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

I have yet to receive any response from…

I have yet to receive any response from the company regarding my order – no emails or calls. This is my second review of this company, following their bold, unprecedented reply to my first review, which they edited. PLEASE LIGHT TREND - the least you can do is to refund me the money.

14 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

We've ordered several lights from here

We've ordered several lights from here, all came quickly and in good condition.

5 stycznia 2026
Opinia niezależna
Logo London Lighting

Odpowiedź od London Lighting

Thank you for your continued support. We’re pleased to hear your orders arrived quickly and in perfect condition — we truly appreciate your trust in us.

Oceniono na 5 z 5

Very impressed with the service can’t…

Very impressed with the service can’t fault them at all delivery was quick and efficant all very professional . Thank you super happy with the service

19 grudnia 2025
Opinia niezależna
Logo London Lighting

Odpowiedź od London Lighting

Thank you for your kind feedback Lindsay. We’re delighted to hear you were impressed with the service and delivery, and that everything met your expectations. We truly appreciate your support.

Oceniono na 5 z 5

Light Trend have asked me to write a…

Light Trend have asked me to write a honest review and I can safely say overall it has been a good experience. Customer service is good and the lights I ordered were very nice. I would definitely recommend thank you Light Trend.

5 stycznia 2026
Opinia niezależna
Logo London Lighting

Odpowiedź od London Lighting

Thank you for your honest feedback, Charlie. We truly appreciate you taking the time to share your experience. We’re pleased to hear you were happy with both the customer service and the lights, and we’re grateful for your recommendation.

Oceniono na 5 z 5

Light trend has definitely amazed me…

Light trend has definitely amazed me with their products, such good quality and their service is exceptional, the website is very accessible to use and will Certainly be using this company again. I would definitely recommend light trend.

29 grudnia 2025
Opinia niezależna
Logo London Lighting

Odpowiedź od London Lighting

Thank you for taking the time to share your experience. We’re very pleased to hear you were impressed by both the quality of our products and the service you received, and that you found our website easy to use. Your recommendation is greatly appreciated, and we look forward to welcoming you back again.

Oceniono na 5 z 5

Just in time for Christmas 🎅🏼

Massive thanks to the LightTrend team for pulling off something no one else could in such a short timeframe. The Celestial Drift chandelier completely transformed my kitchen, every guest commented on it. Couldn’t be happier and would absolutely order again, thank you!

22 grudnia 2025
Opinia niezależna
Logo London Lighting

Odpowiedź od London Lighting

We’re delighted to hear the Celestial Drift chandelier has transformed your kitchen and that you’re so pleased with the result. It means a great deal to our team, and we truly appreciate your trust. We look forward to assisting you again in the future.

Oceniono na 5 z 5

Very happy with my purchase and the…

Very happy with my purchase and the customer service. The chandelier looks great is the lounge.

2 grudnia 2025
Opinia niezależna
Logo London Lighting

Odpowiedź od London Lighting

Thank you for your kind feedback. We’re pleased to hear you’re happy with both the chandelier and our customer service.

Oceniono na 5 z 5

Amazing customer service

Amazing customer service, great staff great products, exceptionally made I'm loving Light Trend

20 grudnia 2025
Opinia niezależna
Logo London Lighting

Odpowiedź od London Lighting

Elaine, thank you so much for your kind words. We really appreciate your support and are delighted you’re loving your lights.

Oceniono na 2 z 5

Late delivery and false advertising

Ordered numerous amount of lights on 5th October for part of our delivery to only arrive today, 15th December, after being told numerous times they would have arrived before now. We have an electrician waiting on these arriving.
Yes we got a refund of £100 but do not advertise 7-21 day postage.
The lights we ordered are meant to be marble and look white and black, however, when they have arrived they look nothing like what was advertised. I know it will be because they are a natural material etc but they look NOTHING like advertised.
Really disappointing and won’t be using this company again

15 grudnia 2025
Opinia niezależna
Logo London Lighting

Odpowiedź od London Lighting

We’re truly sorry for the delay and the frustration this caused, particularly with your electrician scheduled, we completely understand how disruptive this can be.

Throughout the process, we remained in ongoing contact, providing updates as we received them from our logistics partners, and we issued a £100 goodwill refund to acknowledge the inconvenience caused by the delay.

Regarding the marble finish, as noted on our product pages, marble is a natural material, and variations in colour, veining, and tone are inherent and unavoidable. While we do our best to represent this accurately in photography, no two pieces will ever be identical.

We regret that the product did not meet your expectations and are sorry to hear you won’t be shopping with us again. Your feedback has been taken on board and is being reviewed internally.

Oceniono na 1 z 5

Very bad experience with this service

Very bad experience with this service. Recently I moved houses and order thousand of item from online. I received them straight way but unfortunately my from light trend I order two chandelier but nothing it’s been 3 weeks but no email for tracing the item and no clear instruction. After back and forth contacting with them they not even informing anything about my order. They keep giving me excuse the delivery can’t locate my item. Such a dishonest company I had been experience in my life. Uncertainty to get my item or my money back. Never ever buy anything from this company.

25 listopada 2025
Opinia niezależna
Logo London Lighting

Odpowiedź od London Lighting

We’re sorry for the frustration caused and understand how disappointing this situation was.

Throughout the process, we remained in regular contact, providing updates directly from our logistics and courier teams while the shipment was being investigated. Once it was confirmed that the delivery could not be completed, the matter was fully resolved with a full refund.

We always aim to keep customers informed and resolve any issues fairly.

— Light Trend Team

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