I had a great experience with Liforme’s customer service. The team was kind, responsive, and very helpful. They answered my questions quickly and helped me resolve the issue smoothly. I reall... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
I’m a client of Liforme for 6 years and have bought 2 mats. Products are incredibly durable and perfect for helping evolve my practice. I recently had to contact support team and they were amazing, su... Zobacz więcej
Liforme is a guarantee of quality. The customer care team supported me step by step with every request and even helped me with the purchase of three mats, each more beautiful than the other. To date,... Zobacz więcej
The Liforme mat didn’t work out for me, because my dry-hand situation is just too extreme. However, I contacted Liforme after sale team and they were very helpful and worked out hard to make sure... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Liforme has revolutionised the yoga world with our eco-friendly, best-in-class mats. Featuring an extra grippy surface material and unique 3-layer construction for wicking away sweat, there's no more slipping and sliding in poses. Our innovative alignment system is designed to work for all bodies and styles of practice. Plus, Liforme mats are non-toxic and body kind. We back up our beliefs in environmental conservation, social justice, and ethical business with concrete actions and are proud to be B Corp certified.
Dane kontaktowe
London, Zjednoczone Królestwo
- info@liforme.com
- liforme.com
Odpowiada na 81% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Quality Mat
A quality mat made for yoga with a good choice of designs and colours to suit all tastes.

Odpowiedź od Liforme
Absolutely love my mat
Absolutely love my mat, I have been using it for a while and definitely wouldn’t even consider any other brands now. Very grippy and very comfortable. I would definitely recommend.

Odpowiedź od Liforme
I have tried sooo many mats that…
I have tried sooo many mats that promise no slipping but I would slip! I practice Ashtanga and I need a trustworthy mat and the Liforme mat is perfect!! This mat has absolute stability! I love the design too! the bright pink design makes me happy!!

Odpowiedź od Liforme
Loving My New Mat!
I've been practicing more regularly after finding a teacher I like on YouTube. I noticed a month or so ago she was using a Liforme mat, so I did some research. I was intrigued by the GripForMe® technology, and wondered what a grippy mat might do for my practice. Flash forward and I decided to reward my dedication with a Liforme mat. It arrived about a week ago and I absolutely love it! The material is incredibly grippy, which oddly is catching me off guard in a very positive way. It's easy to clean and comes with an amazing carrying case. I also appreciated the suggestions Liforme made about how to repurpose my old mat (I'm giving it to a friend)

Odpowiedź od Liforme
I felt like Goldilocks before Liforme
I felt like Goldilocks trying two other companies mats before I found Liforme! I sweat a lot but also needed a great mat to balance on. The first was too squishy and the second was too slippery. A friend suggested Liforme and I was sold! I got both the studio mat and the travel one. I use the lines for proper alignment, they absorb my sweat, I never slip and easy to clean! Bonus carrying bag to boot! I love my Liforme yoga mats!

Odpowiedź od Liforme
Very disappointed and confused
After posting a carefully written and honest appraisal of the Liforme yoga mat I bought 3 months ago (23/02/2025), it was mysteriously removed from TrustPilot. My review said: "Firstly, my 'grey' mat is actually black in real life, the yoga position markings look tacky and it is very thin. Yes, the grip is very good but my bones can feel the floor through the mat. I am very disappointed."
Liforme contacted me about this asking how they could put this right and I replied but the issue was not resolved. However, my review was recently removed by Trustpilot 'for breaching Trustpilot’s Guidelines for Reviewers'. It has been impossible to find out what I did wrong in the review process. I am very disappointed both in Trustpilot and Liforme and confused to what is going on.

Odpowiedź od Liforme
Too easy to damage
The mat is easily damaged if you have cats or pets, I have 4 cats. I can never leave the mat on the floor unattended and within receiving it took mere minutes for my mats to be significantly damaged. Also, oil Stains from skin show up very easily and it is quite heavy to carry. Apart from that, the mat has a nice feel, grip, and look. For the price, its simply not worth it for any cat owner.

Odpowiedź od Liforme
The best investment for your practice
As a yoga and Pilates teacher, I’ve used many different mat brands over the years, but Liforme stands out as the absolute best. I now use their mats for my entire family — they’re sustainable, lightweight, and beautifully crafted. The grip and support are exceptional, making a real difference in both my personal practice and when I teach. Plus, their customer service has been amazing. I’m beyond happy with the quality and experience. Highly recommend to both practitioners and teachers alike!

Odpowiedź od Liforme
A Yoga Mat Hill I will Forever Stand On ✨
In 2017, Liforme was the first yoga mat I invested in outside of the one I used in college. Since then, those have been the only mats I have used throughout my practice. I recommend my students utilize these mats for the alignment system, sustainability and support during their yoga practice. I truly love and enjoy Liforme as a company and go-to to continuously elevate my yoga practice and teaching experience. From the travel mat to the yoga pad, there is always use for this mat in my daily life. I stand by Liforme as the premier yoga mat company for the wellness community.

Odpowiedź od Liforme
Illegale Praktiken bei Rückgabe
Illegale Praktiken bei Rückgabe. Die Matte kommt in einem Papier das vermutlich jeder Mensch öffnet da man sich die Matte ja anschaut. Ich will meine zurück geben und sie wollen 25€ Gebühr und 15€ Versandkosten.
Das ist tatsächlich eine rechtliche nicht zulässige Praxis.
Die größte Frechheit - sie schlagen vor man könnte ja die Matte behalten und jemandem schenken. Klar - sind ja nur 100€ oder?
Auch wenn ihr Yogamatten verkauft betreibt ihr leider ein Business und müsst euch ans Recht halten. Genauso habt ihr nunmal als Onlineshop das unternehmerische Risiko der Rückgabe.
Eventuell ist es aber auch einfach eure Methode - wer die Matte behält ist toll und wer die rückgeben möchten hat Pech.
Ich habe das Unternehmen informiert dass sie hier rechtlich unzulässige Dinge tun. Zudem habe ich ihnen vorgeschlagen sie können die Matte ja zurück nehmen und selbst jemandem schenken.
Ich werde hier ein Update geben wie sich das Thema gelöst hat oder ob ich auf einer 100€ Matte plus 15€ Versandkosten von der Lieferung hier her sitzen bleibe was eh schon im absoluten Hochpreis-Segment ist. Dann so einen illegalen "Service" zu haben ist echt das letzte.

Odpowiedź od Liforme
These are AMAZING yoga mats…
I have just replaced my beautiful Liforme mat after 12 years of near constant use. For a yoga mat to last so long says a lot about how amazing they are. The fantastic non slip quality allows for a deeper more confident practice and the markings on the mat help to centre and align the body into postures. The bag it comes in is comfortable to wear on the shoulder or cross body and the mat is light enough to carry around to classes. There is no curling up at the edges after unrolling either.
These mats are possibly a little more expensive than many yoga mats on the market but if yours lasts as long as mine did, it’s really no expense at all!

Odpowiedź od Liforme
Achtung!!
Achtung!!! ⚠️
Charging at a third the delivery cost for returns in Germany. No return label comes on product you must email in.
No warning on the mat not to take the slip off. This invalidates return. Mine is in box (thank god) but this warning needs to be provided to consumers.
„Order No Please kindly note that for returns of non-faulty products, there is a return fee of €15 to help cover the cost of the label and in cases where the paper hygiene seal has been broken an additional handling fee of €25. If you are happy to proceed please could you confirm your shipping address is XXXX. I can then set up a returns label for you“

Odpowiedź od Liforme
Lifetime commitment
My first big commitment to my yoga practice was my Liforme yoga mat in classic green. As soon as I stepped into my mat, I knew that I found the perfect tool for my practice. Now, with 4 Liforme mats in my rotation (actually it’s one in my car, one at home, one in the studio, and the last one that I just recently bought, I can say that the Liforme mat quality has always been top notch.

Odpowiedź od Liforme
Customer service is terrible
Customer service is terrible. Can’t get a return label for four days straight after multiple requests.

Odpowiedź od Liforme
I was so excited until customer service got involved
I decided to order a mat + pad after seeing these around the studio (and time to replace my long loved Lulu). I found the design and color, and my husband ordered as a birthday gift. Once the box arrived, I opened to find the pad is grey and the mat is the pink lotus. Two issues - the pad is not the color I thought I ordered and the lotus design appears much more... juvenile in real life. I've initiated what I would like to be an exchange but this process is providing to be extremely difficult. First, the $20 "sanitation" fee PER mat for opening the paper wrapping (this isn't mentioned anywhere on their site), plus the return shipping charge - I'm looking at $47 + the cost of the new products. I think it's perfectly reasonable to unwrap an almost $200 mat upon receipt to inspect the purchase and not be charged a "sanitation" fee.
Second, the response time from the customer service team is terrible. I'm trying give this company money (within reason) and I'm literally begging for a response.
At this point I might as well keep the knee pad and try to find a matching Lulu, and just eat the $27 bucks. If I can ever get them to send me a return label. At least then I won't be reminded of this experience every time I get on my mat.
I'll update if the situation improves.
Update 3/31: it's now been 7(?) working days. No response after the initial communication, despite 3 follow emails and a new chat request. Next step is to file a dispute with the credit card company. You guys, for real, I just want to do an exchange. why is this so hard?
Update 4/10: Seems to be resolved, Liforme did apologize for the situation, and has taken steps to save the customer relationship. Also claims to be working on this complicated return/exchange process (I imagine the company does not want to encourage returns/exchanges, due to the commitment to the environment + nature of the mat material but there has to be an easier way).
Raising the stars now that there's been resolution.

Odpowiedź od Liforme
Mon nouvel allié
Tapis de très bonne qualité avec un grip impressionnant qui sécurise vraiment la pratique et la rend bien plus agréable !
La personnalisation est sympa!
C'est un budget mais je pense qu'il va tenir dans le temps!

Odpowiedź od Liforme
Shopped & asked around a long time…
Shopped & asked around a long time before deciding on this mat. All I cared about was not slipping in hot yoga and all the towels and mats were slippery. I wanted a non slip mat. I've tried every mat out there and they all slip! So glad I pulled the trigger on this mat, so far it has AMAZING grip, I can barely slide into splits without taking the mat with me and that's exactly what I wanted.
Didn't think I'd care about the design on the mat but surprisingly it is helpful in achieving correct alignment. I find myself correcting myself when looking down in certain poses. It's def not a lightweight mat it's pretty heavy, hopefully that means good quality.
If you do yoga daily and you're on the fence due to the price, do it, it's worth every penny. Wish I would've purchased a long time ago.
The only con so far is their cleaner, probably wouldn't purchase that again. It's a foam, it's a small bottle & its expensive.

Odpowiedź od Liforme
Deceptive: Hidden import fees and zero accountability
I am extremely disappointed with my experience ordering the custom yoga mats from Liforme. Nowhere on their website was it stated that the goods are imported from China, which means I now have to deal with customs clearance myself, a hurdle I was not expecting.
To make matters worse, the package was sent with a fraudulent invoice stating a lower price than what I actually paid. Because the goods need to be imported, I am now facing the possibility of unexpected import taxes, despite the website explicitly stating that purchases made within the EU would not incur additional charges. This is highly misleading and completely unacceptable.
I reached out to Liforme’s customer service for clarification, but their only response was to send me a correct invoice reflecting the actual amount I paid, which does nothing to fix the problem. They refuse to acknowledge that they should have handled the import process themselves, leaving me to deal with any potential additional costs. Too bad, one star is the minimum. I wouldn’t even give that if I had the option.
Update:
Following my initial complaint, Liforme did reach out and the situation was eventually resolved—I did not have to pay any additional import taxes in the end. I appreciate that they took action to sort things out.
However, this could have been avoided entirely if I had been informed from the start that the mats were being shipped from outside the EU and that customs clearance might be required. I wasn’t prepared for the formalities, as I don’t have an EORI number and couldn't obtain one quickly. As a result, I had to change the recipient to someone who did, which delayed delivery further. Because the package was held for so long, there was also a real risk that the courier would return it before we received the necessary information and corrected invoice from Liforme.
While I’m relieved that it was resolved, the lack of upfront transparency made for a frustrating experience.
The mats themselves are excellent: great adherence, they behave well during practice, and still look and feel great even after two months of regular use.

Odpowiedź od Liforme
I had my mat for less than 6 months
I had my mat for less than 6 months. I also practice only once or twice a week. The mat started to separate from the rubber and the bottom material. The previous mat served me 7 years. Clearly it must be manufacturer’s issue, however no response. Therefore, I would advice you to stay away at look at lululemon because their mats are equally good, if not better.

Odpowiedź od Liforme
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