Delayed communication but positive response
I mistakingly ordered the wrong size filters. I re-ordered the right size and both were shipped promptly. I requested a return on the wrong size filters and received the return label. Once shipped back I received confirmation of delivery. Subsequently I have heard nothing despite multiple phone calls and emails. No courtesy return call or any communication for that matter. I have requested a refund from my credit card company.
I did get outreach from the company after I posted this note. They proceeded to refund my return and apologize for the delay.








