Lexus Recenzje 

For myself, I had a shocking experience with Lexus Cambridge, awful customer service, poorly led from the the top, would advise anyone dealing with them to ensure you have everything in writing, dont believe what they tell you. And dont expect any help from Lexus UK.

1★ — Avoid Lexus Hatfield (Steve Eagell Group)
Paid £72,000 for what I was told was a new Lexus RX 450h+ PHEV. The vehicle I actually test drove (182 BHP) was not the same specification as the one delivered to me (145 BHP) — only discovered this after finance was already signed.
At handover: windscreen scratch, paintwork/bumper damage, a charging fault, missing boot accessories, and outdated navigation maps. A visible scratch on the rear door was ignored by the sales manager until I escalated it myself to the sales executive.
A £72k "new" car had to go back into the garage for a month to fix these issues. On return: new damage (scuffed door trim, scratches near the windscreen/dashboard, bumper paint chip), missing wheel locking nuts (a safety issue), no inspection report, and the person delivering it had no idea what work had been done.
Communication has been consistently poor: a promised courtesy car didn't turn up with no insurance confirmation, a collection date was wrongly given as "July 7th," a promised callback from the complaints team never came, and General Manager Nicholas Brenner has refused to provide CCTV footage I formally requested (of the test drive and the touch-up repair), calling my complaint "repetitive" and issuing a dismissive "final response" without addressing a single point or providing any actual evidence.
Sales manager did confirm in writing an £8k discount (£4k finance contribution + £4k dealer discount) — worth noting given the vehicle wasn't what it was represented to be at the point of sale.
Thoroughly unprofessional and untransparent handling from a dealership claiming to sell "new" vehicles for £72k. Now escalating to the Financial Ombudsman Service

Tried using the main Lexus website (twice) to contact someone regarding a 1st service for our recently purchased nearly new LBX (bought 2nd hand but not from a Lexus or Toyota dealership) but no response. Begs the question - why do Lexus have this on their website as a means of contact if they are not going to bother to respond ? Have now booked the car in for a service with a local garage for convenience (not a Lexus or Toyota dealership).

I'm not sure where Lexus get their reliability / quality reputation from. I drive Lexus UX with full Lexus service history and yet the wretched thing constantly lets me down and refuses to start to the extent where i carry a jump pack in the boot. It has been checked multiple times, last time the deduction was "because i keep both keys in the same draw" typical Steven Eagell nonsense when we all know there is an inherent fault on the system ! I have driven withe the steering wheel out of alignment because the service team can't correct it, and have a constant door rattle in my right ear. Worst car i've ever owned, and i only put up wit it because i can't afford to change it.

Very poor customer service. Trying to get settlement figure from both dealership in Belfast and Lexus ‘customer experience’ but NOTHING no responses at all
This is my first Lexus and it will be my last. Once the dealership in Belfast sold me the car they may as well have moved as they do not respond

Recently took delivery of a Lexus NX and I cannot praise the service received enough. Paula Doolin from the Preston Showroom has been absolutley fabulous.
Nothing was too much trouble and her customer service was A* ! Thank you and we would be more than happy to recommend Lexus Preston to anyone.

My experience with Lexus Financial Services has been extremely disappointing.

The first issue is accessibility. For customers who do not speak Swedish fluently, the automated phone system is only available in Swedish, making it unnecessarily difficult to reach the correct department.

The bigger problem is the lack of coordination between Lexus Financial Services and their debt collection partner, Lowell. They appear to operate independently and expect the customer to act as the intermediary.

In my case, I accidentally paid both Lowell and Lexus Financial Services for the same invoice. Lowell later informed me that I had overpaid and that I was entitled to a refund. Meanwhile, Lexus Financial Services contacted me claiming that the following month's payment had not been received.

When I asked Lowell if they could transfer or reconcile the overpayment directly with Lexus Financial Services, they said they couldn't. Lexus Financial Services gave a similar response, saying it was "complicated" and that they could not coordinate directly with Lowell. As a customer, I was left to resolve an issue between two companies that work together.

This process was frustrating, time-consuming, and completely avoidable. Companies in a financial partnership should have processes in place to handle situations like this without placing the burden on the customer.

Based on my experience, I would not recommend taking an interest-free loan through Lexus Financial Services. The financing itself may look attractive, but if anything goes wrong, the customer service and coordination between Lexus Financial Services and Lowell leave a lot to be desired.

I hope Lexus Financial Services reviews its customer support processes, improves support for non-Swedish speakers, and establishes better coordination with its partners.

Poor customer service while trying to buy a car in the Cardiff dealership
Very disappointed with the salesman who was not friendly and seems he didn’t want to deal with my queries. He was very abrupt.
I am going to another dealership to buy a car. I told the receptionist what had happened. Never ever had such bad customer service!

My first Lexus . Bought brand new . Probably my last . Navigation system is rubbish -can’t find postcodes that Waze can and voice recognition is terrible . I’ve no real accent and it can’t recognise postcodes when I say them . An extremely irritating feature is the fact I have to go through 4 menus to turn off the internal motion sensor . As the dogs are always with me this drives me mad . Had I known this before I bought I wouldn’t have ! Stuck with it now 😪

Brought NX 450h 3 weeks ago from Lexus Wolverhampton and was really impressed with there professional manner

Sales Manager Max Allen said he would organise 3 minor jobs for me and fit new private number plates of which he completed today also he arranged courtesy car and the team
Valeted the car completely
He took the time reference updating the log book and retention details for us
So so impressed with Max and all the staff
At Wolves Lexus
Nothing too much trouble for him
A real credit to Lexus Wolverhampton
Fully recommend Lexus Wolverhampton
We travelled from Shrewsbury Shropshire
To buy the car and we are extremely grateful to Max and the Lexus staff in the manner that we have been treated
Thank you

Need to keep dealers in line as twice in as many weeks I've paid a deposit on cars only to be told they're longer available. The second one at Lexus Liverpool I'd test driven the car, done the deal on the price, completed all the finance documents then 2 days later I get told someone else is getting the car.

Complete waste of my time and effort trying to buy a NX450h+ on 2 occasions now.

Both issues with different branches of Group 1, Nottingham and now Liverpool. Maybe fantastic cars but I've yet to experience one despite my best efforts !!

May just look elsewhere at a different brand as if franchises are left to mess potential Lexus owners around like this they'll soon loose they're followers...

This is the first time I’ve bought a Lexus , I bought a Lexus UX hybrid from Lexus in Bolton.
What can I say but WOW!!, this car blows my mind!!, it’s the best car I’ve ever bought!!!.
It drives beautifully,reliable, good looker to. It’s very economical and I absolutely love this car !!!.
I cannot praise Lexus enough!!!, I was going to buy a Mercedes, but this Lexus is better than any other car I looked at, and ever owned!!.
Well done Lexus you are the best!!!!!
Lexus at Bolton for me are outstanding in their servicing, and sales department,
It’s always a pleasure doing business with them!!!.

I thought wrongly that my Ev cable was broken. It was my extension cable as it turns out.
Called Lexus as always bring it in had courtesy car. They checked it & car discover my treat on tyre was really low. They cleaned it inside & out at no cost even put that stuff on tyres so the look new 😂.
I recommend Lexus Bristol to everyone who talks about cars to me. I can’t say enough good things about Lexus Bristol. Have an autistic son who is hyper focused on cars . The staff have been amazing with him letting him sit & take pictures of all the cars.
When we got our new car almost 2 years ago. The man we ordered with noticed my birthday was in 9 days & said I’ll have you in your brand new car for your birthday.
He not only had me in the chosen car but a beautiful bouquet of flowers & a plaque with both mine & sons name on saying congrats. They gave my boy a host of freebies including a Lexus flask , letting all sorts& even an insta room to take pictures for your socials.
They make you feel like a king. We had an issue(my fault) in Weymouth we had to limp to Bournemouth Lexus .they were actively obstructive & unhelpful.
We called Lexus in Bristol they spoke to Bournemouth Lexus & we were fixed up & able to drive home next day.
If every company had Lexus Bristol staff my life would be a breeze.
Amazing staff well done all of you

Lexus ES nearly 3 years old - Best built car I have ever driven and I have driven pretty much every major brand including the 'luxury' German ones and Lexus way way better. Exceptional build quality and just a joy to own. Thanks Lexus. 50mpg from a large car, exceptional too !!

Salesmanship is not needed for this brand, but this is why is attracts some of the most worthless beings to work in their sales departments. Common sense and decency itself is tested by every Lexus dealership I visited... I am going to buy an inferior brand car just so I don't deal with Lexus dealership staff.

Having purchased al Lexus UX 300E last August which only came with one remote control key i am very disappointed that it took 10 months to get an additional remote key. It took 5 months to get the main electronic fob which was delivered without the emergency key blade THEN another 5 months to get the blade which in the end at to be sourced from a third party supplier. I am wondering if i will ever purchase another Lexus, this being my third.
I am absolutely furious that a flagship company cannot get their act together and sort these minor things out. Its totally unacceptable to provide this level of service.

I have been dealing with Lexus for 6years and have been very satisfied with every item they have offered, the service and health checks are carried out by their excellent service personnel which ensures all cars very reliable, many thanks to all staff you are all to be highly praised, my personal thanks to Lisa and Kayleigh

This is our second time of buying a car from the SLM (Toyota) group in Norwich. We have always been very happy with the service that we have received. Navid who works for the Lexus arm of SLM has been super helpful, polite, friendly, professional and most of all trustworthy. He has gone beyond what is actually required of him. We would have no hesitation whatsoever in dealing with Navid again and recommending him.
David and Sue Olds
SLM Toyota Norwich

I recently had the pleasure of purchasing my gorgeous grey metallic Lexus LBX, and I wanted to express my sincere thanks to Steve and Magdalena for making the experience so memorable.

From the moment I walked into the showroom, they made me feel genuinely valued and welcomed. Their professionalism, kindness, and attention to detail were exceptional. Nothing was ever too much trouble, and they took all the time needed to ensure I felt comfortable, informed, and excited throughout the process.

Buying a new car should be a special experience, and thanks to Steve and Magdalena, it truly was. Their friendly approach, patience, and dedication to excellent customer service made the whole journey enjoyable and completely stress-free.

I absolutely love my new LBX and am so grateful for the outstanding service I received. Thank you both for going above and beyond – you made a wonderful experience even more special.

After having my Lexus es stolen in 2022. I was flabbergasted when I looked at a Lexus RX which happened to be on the 22 plate. I asked the dealership about the cambus system and the problem with theft. I asked had they come up with anything to stop it. To be told yes there's a protection plate that you can have fitted but that will cost you £350 . So you're looking at spending nearly 40,000 pound and the car can be stolen in less than 60 seconds.
Surely Lexus UK should be fitting this plate free of charge when anybody is buying a car off them. If you are looking to buy a Lexus Rx late 22 plates onwards did have the cambus system changed.