Lettingsupermarket.com™ Recenzje 

60
Wynik TrustScore: 2.5 na 5

2,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Have been with them for a few years now and it's always the same poor standards. They look after one of my properties and every month is the same where I'm having to waste my time chasing them for my... Zobacz więcej

Oceniono na 4 z 5

The service I have had has been great. They are a reliable and friendly team and have always received excellent advice. Whilst I can see other people’s review, there were a few delays but I was... Zobacz więcej

Oceniono na 1 z 5

My experience has been below standard lately. Chasing them for my rental payment, they do not follow up with requests to the tenant until I remind them. it is a nightmare it is like I am paying them... Zobacz więcej

Oceniono na 1 z 5

Letting supermarket done everything they could to get me into the property as fast as possible. Everytime a problem they answered. Now I'm out of the property they're ignoring me. I've been out of the... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Firma zarządzająca nieruchomościami
  2. Agencja nieruchomości
  3. Pośrednik w obrocie nieruchomościami

Napisane przez firmę

Lettingsupermarket.com is a national letting agency developed to provide the personal service of a high street agent and the reduced costs of an online agent. We offer an array of services from one-off advertising to a selection of management packages. We are members of and regulated by ARLA (Association of Residential Letting Agents) and all client money is protected under the NFOPP (National Federation of Property Professionals) client money protection scheme. Our full management package starts from 6%+Vat with no add-on fees.


Dane kontaktowe

2,5

Słaba

Wynik TrustScore: 2.5 na 5

60 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,5

Wszystkie recenzje

(60)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

For the last 8 years I have used…

For the last 8 years I have used lettingsupermarket to manage my property portfolio. If there is ever an issue I can speak to someone and I am given professional advice and explained the potential outcomes.

The whole team have been amazing in all aspects of managing my properties and really work hard to create an environment that is fair for the landlord and tenant which makes working with them in the long run.

Their service is constantly evolving and it’s always exciting to see what new things they add to their platform and all of the staff are interested in your opinion on it.

20 września 2023
Opinia niezależna
Oceniono na 5 z 5

Highly Recommended

Andrew, James, and the team at Lettingsupermarket were great for helping me run two five-flat rentals from abroad! They were reliable, with excellent customer service. A particular "shout out" to James from the Maintenance Team - who helped me with some tricky challenges with both buildings. He was so responsive, so reliable, and made the whole experience far less stressful than it would have been! They were also wonderfully supportive and helpful through the sale of both properties. I highly recommend them.

2 maja 2023
Opinia niezależna
Oceniono na 5 z 5

This is the only management agency …

This is the only management agency that has been consistently excellent in all my projects. James is worthy of a mention, he and his team are faultless. Recently responded to an emergency, making the house safe within a matter of hours (in London) the builders were excellent, and the house was as good an new within a week. First time I have ever considered handing over my full portfolio. Well done.

4 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

Letting supermarket done everything…

Letting supermarket done everything they could to get me into the property as fast as possible. Everytime a problem they answered. Now I'm out of the property they're ignoring me. I've been out of the property for 3 months and I'm still waiting on my bond. They promise the world until your out. Absolutely pathetic

19 sierpnia 2022
Opinia niezależna
Logo Lettingsupermarket.com™

Odpowiedź od Lettingsupermarket.com™

Thanks for your comments Mr Appleby, its good to know that you were happy with the service you received whilst in the property and that you felt this was efficient.

You note that you had been out the property for 3 months when posting the review.

You contacted us via telephone on 24th March at 11.20am to discuss vacating the property and asked for a return call at 7pm. We responded via email on 24th March 2022 at 11.39am to advise that any notice would need to be given in writing and to respond to this email to serve it. We also cc'd your guarantor into this email so they were aware.

We never received notice in writing from yourself as is required in law however you guarantor responded on 26th April 2022 at 19.43pm stating that an email was sent on 22nd April at 14.05 which we never received and the correspondence asking us to view the email below did not exist as it was blank.

We liaised with the landlord on your behalf to allow you to leave the property early bearing in mind no notice had been received.

We therefore negotiated on your behalf to leave the tenancy early without having given any written notice. You vacated the property taking the keys with you and not providing us with a date to check out the property.

We emailed you on numerous occasions requesting the return of the keys which in law would constitute a surrender of the tenancy, however we had agreed with the landlord and yourself to end your liability on 4th May as the landlord was selling.

We required the keys to carry out the checkout to assess the property for dilapidations which you were notified on multiple occasions.

Keys were received 2 months after the agreed termination date and only after numerous attempts to contact you and the landlord requesting that if they weren't returned that the monies would be deducted from your deposit.

We returned the deposit within the given timeframe as stipulated by the deposit protection scheme and subsequently fail to see how a one star review can be given

Oceniono na 5 z 5

As a landlord who has used…

As a landlord who has used lettingsupermarket for the past ten years I can honestly say they are brilliant at what they do. James is particularly helpful, as are many of his colleagues. I live in Spain now and I am just selling the last property in my portfolio. I will miss dealing with this company, they have made the past ten years a total breeze.

11 sierpnia 2022
Opinia niezależna
Oceniono na 1 z 5

No contact from Lettings team

I’ve been trying to book a viewing through LettingSupermarket for weeks now and no one will contact us back. The move in date is two weeks away, every time we call they tell us they’ll get someone to call back and never do. If I was the landlord of this property I’d be really annoyed they’re making it impossible to rent

Edit: Your reply is very misleading, this is not what happened at all. Me and my partner have called up multiple times and have never been able to speak to someone on the Lettings Team, we were not told you’d call back when viewings were available, every time we called we were told someone from the Lettings team would call back asap so we could register our interest in the property and no one ever did. We were told we would be “added to the list of people to call back urgently” but when I’d call back most of the time our details hadn’t actually been taken as they’d have no record of us calling.

20 czerwca 2022
Logo Lettingsupermarket.com™

Odpowiedź od Lettingsupermarket.com™

On 13th June 2022 you contacted our office regarding a viewing at a property and were advised someone would contact you when the property was available to view. A tenant is currently in situ and in the process of moving out and we were arranging a viewing around there schedule as is required in law. As a potential future tenant i am sure you will understand that a tenants security and privacy are of paramount importance and that is the reason for the delay in arranging your viewing. The landlord is aware of the situation

Oceniono na 5 z 5

Very pleased

We have our portfolio of 4 buy to let properties with lettings supermarket and we are very pleased with their service. They are extremely competitive and the managements team are always on the ball. Making sure tenants get things sorted ASAP and keeping us in the loop every step of the way.

4 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

I OWE THIS INCREDIBLE TEAM A DEBT OF GRATITUDE I CAN NEVER REPAY.

It's hard to describe what a blessing Letting Supermarket has been to me over the years. Chris Sheldon and James Whittle have come to my aid, time and again, in such sigificant ways.

When they first took over managing one of my properties (I am living in South Africa), it had been completely ruined by the previous tenants. Letting Supermarket did a complete refurb - from top to bottom- AND covered the upfront costs, allowing me to pay them back gradually with subsequent rental income. I would- quite literally - have been sunk without them.

Now again, they have come to my aid in an equally significant way. I had a property where the piping was shuddering throughout and waking my tenants up throughout the night. The shuddering and high pitched noises were so stressful for my tenants.

I was managing the property myself and none of my plumbers could fix it . Their plan was to open up each wall in the house and secure the pipes - at huge cost and inconvenience to my tenants.

In desperation I contacted Chris Sheldon, and the next day James had Monty there... who fixed the problem in less than an hour!!! I would have lost my tenants if it had gone on much longer. Days later, I still couldnt believe that Monty had resolved such a huge problem, so easily.

I owe them so much.
One incredible team.
Words will never express the debt I owe them, nor how grateful I am to them for going above and beyond to help me.
A thousand thank yous Chris, James and Monty!!!!

19 kwietnia 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent service, very impressed.

We are very happy with Letting Supermarket. We have primarily dealt with Jenna from the Norwich office and have been very impressed with how she has handled the letting and management of our property. We have used a few agents previously, these are easily the best. Thank you Letting Supermarket.

12 sierpnia 2019
Opinia niezależna
Oceniono na 5 z 5

Absolutely delighted with these guys

Absolutely delighted with these guys. Spoke with Andy from their lettings team and I passed over 2 empty houses which they let quickly and am now in the process of passing over my portfolio. I have dealt with Chris who gave me some great advice with a difficult tenant and Kate who helped resolve a tenant who was in arrears. James also dealt with a boiler fault really quickly. Since I have moved my properties to Lettingsupermarket, my tenants are happier, the 5% full management is great for me also.

24 lipca 2019
Opinia niezależna
Oceniono na 5 z 5

Very happy with the service received to…

Very happy with the service received to date, a proactive and knowledgeable team, that are always friendly. Even with a particularly difficult situation they acted efficiently to get it resolved. Overall I’m very happy

22 lipca 2019
Opinia niezależna
Oceniono na 1 z 5

Terrible agents

Questioned there fees, which would equal half the months rent, after having to ask 3 times what they would be. I was then told that the "landlord" had chosen to go with some one else, which i had already been informed that they was happy with me once i had complete their forms.

Avoid these like the plague, they are rude, slow and will pull out on shady grounds when you question why they charge a single occupant so much for application.

Good luck to them post 1st June 2019.

25 stycznia 2019
Logo Lettingsupermarket.com™

Odpowiedź od Lettingsupermarket.com™

We believe this review has been written following the applicants application for a property being accepted and the tenant then not paying the application fee which is clearly listed on marketing as per advertising standards guidelines.

The reviewer is not prepared to inform of us of there identity despite contacting them through trustpilot and subsequently we do not believe this should be classified as a review as we cannot be certain of the reviewers identity.

With all our properties following the introduction of the legislation for the tenant fees ban as announced in parliament on November 2016 all our landlords have the option to charge the fees to the tenant or pay them, themselves.

This applicant has lost out on the property due to not paying fees which were stipulated in the marketing in a timely fashion and subsequently we held more viewings and the landlord accepted a new tenant this morning (25th January 2019).

We do not believe the tenant has grounds to submit a poor review as the only service received was a viewing after which the tenant applied for the property and was accepted.

Oceniono na 5 z 5

Fantastic service

Speaking as a landlord, I can't recommend Lettingsupermarket.com and in particular Jenna Veneziani enough. My property needed a tenant to be placed at the start of the the New Year, which meant advertising and viewings had to be arranged during the busy Christmas period when fewer people are looking for properties. I was so impressed by how quickly Jenna acted and really appreciated her taking the time to explain the details and make sure I was kept in the loop with any developments. I'm delighted to say the new tenant moved in without any issues and it's all down to Jenna's hard work and diligence.

11 stycznia 2019
Opinia niezależna

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