I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Zobacz więcej
Reakcja na opinię
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Zobacz więcej
Reakcja na opinię
I received feedback quickly and clearly. The instructional help changing the settings didn’t work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Napisane przez firmę
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Dane kontaktowe
Viale del Lavoro, 45, 25045, Castegnato, Włochy
- lelit.com
4,1
Dobra
234 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great customer service
I figured out the problem on my own. I suggest you have better start up procedures on lelit machines. I found a u tube video showing me the water lines and water filter hook up. I had the filter set up on the wrong line causing mold spots in the water line
24 stycznia 2026
Odpowiedź od Lelit
Thank you for the review. We appreciate your feedback on the startup process. We're glad that you were able to get you machine setup properly. If you have any further questions, don't hesitate to reach out to our team.
Kind regards,
LELIT
Best customer service!
We were having issues with the milk frother on our Lelit Grace. Customer service was very helpful. They gave us detailed instructions on how to check what was wrong, where to buy replacements, and how to repair it ourselves at home. Now our Lelit is running like new again, and we are very happy with the service we received. We also saved over €200 that a technician in Germany wanted for checking and repairing it.
29 stycznia 2026
Opinia niezależna
Odpowiedź od Lelit
Hello Bart!
Many thanks for your kind words! We are glad to read that our support team has offered you all the necessary information and that your Grace is now performing correctly. Enjoy your coffee!
We remain at your disposal in case of any questions.
Kind regards,
LELIT team
Odpowiedź od Lelit
Hallo Daniel,
Vielen Dank für Ihr Feedback!
Unser Kundendienst steht Ihnen zur Verfügung, falls Sie weitere Fragen haben,
Schöne Grüsse,
LELIT Team
Assistenza per ricambi fuori produzione
Ho avuto bisogno di acquistare un pezzo di ricambio per un articolo fuori produzione, il servizio clienti mi ha indicato uno shop esterno con il miglior prezzo sul mercato per l'articolo. Nulla da eccepire!
29 stycznia 2026
Odpowiedź od Lelit
Buongiorno, Stefano!
Grazie per il Suo riscontro positivo!
Siamo contenti di avervi potuto offrire le informazioni utili.
Rimaniamo a disposizione,
Saluti da LELIT team
I ordered the wrong item from Lelit
I ordered the wrong item from Lelit, and needed to return it. Lelit provided some helpful information about how to arrange for the courier to collect the item.
The item was collected on time, and I have received my refund. All good!
29 stycznia 2026
Odpowiedź od Lelit
Hello Mark,
Thank you very much for taking the time to send us your positive feedback!
We are glad to read that our support has been efficient.
We remain at your disposal and send you our
Kind regards,
LELIT team
La rapid respuesta .aunque no fuera e su totalidad la respuesta que yo esperaba Gracias
Gracias por la rápida respuesta .
27 stycznia 2026
Odpowiedź od Lelit
Hola,
gracias por su feedback positivo. Nos alegra poder ayudar a nuestros clientes de la mejor manera posible.
Quedamos a su disposición.
Atentamente,
LELIT team
Poor Customer Support
I had to send daily emails for 7 days to customer service to get the next steps for warranty swap (machine malfunctioning). I believe that for a high quality product like this a better and faster response. I had to make changes on parts before agreeing to the swap leaving me without a machine for several weeks
14 stycznia 2026
Odpowiedź od Lelit
Thank you for the feedback. We are sorry to hear about this experience. That is not our hope or expectation.
We will review your case to see what went wrong and will be in touch.
Kind regards,
LELIT
Ottimo servizio
Ottimo servizio, come tutti i prodotti Lelit, tornerò più di una volta per fare acquisti. Le migliori raccomandazioni!!!
12 stycznia 2026
Odpowiedź od Lelit
Buongiorno!
Grazie mille per il riscontro positivo e per il tempo dedicato!
Lo apprezziamo molto, come apprezziamo il fatto che abbia scelto il nostro marchio per le Sue esigenze.
Il Servizio rimane a Sua disposizione nel case avesse bisogno di ulteriore assistenza e le mandiamo i nostri
Migliori saluti,
LELIT team
Muy rapido y muy eficaz
Muy rapido y muy eficaz, me mandaron un enlace con un vídeo y enseguida pude solucionarlo
Muy amables !
22 stycznia 2026
Odpowiedź od Lelit
Hola Miguel,
Gracias por su feedback positivo. Nos alegra poder ayudar a nuestros clientes de la mejor manera posible.
Quedamos a su disposición.
Atentamente,
LELIT team
Sehr schnelle Reaktion
Sehr schnelle Reaktion, kompetente Rückfragen. Insgesamt sehr hilfreich!
22 stycznia 2026
Odpowiedź od Lelit
Hallo!
Vielen Dank für ddas positive Feedback!
Es freut uns zu wissen, dass Sie von uns die richtigen Antworten erhalten haben.
Wir verbleiben Ihnen zur Verfügung, fall Sie weitere Hilfe brauchen.
Schöne Grüsse von LELIT Team
Odpowiedź od Lelit
Buongiorno,
Grazie mille per il Suo gentile riscontro!
Rimaniamo a disposizione nel caso avesse bisogno di ulteriore assistenza.
Cordiali saluti da LELIT team
Sehr unzureichende und nicht…
Sehr unzureichende und nicht zufriedenstellende Rückmeldung
21 stycznia 2026
Odpowiedź od Lelit
Hallo,
Vielen Dank für die Rückmeldung, und es tut uns Leid, dass die Informationen, die wir Ihnen geben haben, nicht zufriedenstellend waren. Wir werden dafür arbeiten, um unser Kundendienst in der Zukunft zu verbessen.
Falls Sie weitere Hilfe für Ihr LELIT Produkt brauchen, stehen wir Ihnen gerne zur Verfügung.
Mit freundlichen Grüssen,
LELIT Team
I contacted the company about a…
I contacted the company about a delivery question and they promptly responded.
I had to google contact info tho. It was not available on your website.
13 stycznia 2026
Odpowiedź od Lelit
Hello,
thank you very much for your precise feedback.
We will start from this note and work to improve this aspect and be able to offer an even better contact point in the future.
We remain at your disposal,
Kind regards,
LELIT team
Odpowiedź od Lelit
Hallo, vielen Dank für Ihr Feedback!
Wir stehen Ihnen zur Verfügung, falls Sie weitere Hilfe brauchen werden.
Schöne Grüsse von LELIT Team
My Mara x started having issues
My Mara x started having issues, lelit was very helpful in helping me fix the issue at home by giving me step by step instructions. I just wish there was an actually number I could have called to speak with someone, took a little more then 24 hours to respond to emails.
14 stycznia 2026
Odpowiedź od Lelit
Thanks so much for your review. We are glad that are team was able to help you resolve the issues that you were experiencing.
We also appreciate your feedback about response times and phone availability. This is helpful as we aim to regularly improve our support.
Kind regards,
LELIT
Really appreciated the follow up and…
Really appreciated the follow up and support! Great Job!
13 stycznia 2026
Odpowiedź od Lelit
Thanks for the kind words! We're happy that we could help you out!
Happy brewing,
LELIT
Extremly low response time and your…
Extremly low response time and your chat is always offline. Neither can fine the manuals or users guide in your website.
6 stycznia 2026
Odpowiedź od Lelit
Thank you for the feedback. We are sorry that this was your experience. We will review your support case and follow-up with you directly to make sure you get the help you are looking for.
Kind regards,
LELIT
Poor quality machine broken within the…
Poor quality machine broken within the first year. Used the machine about 10 times. Customer care wanted $900 to fix a $1800 machine where the parts cost around $50. On Reddit many people complain about the poor quality or their new Lelit machines. I will be sure to tell everyone never to buy a Lelit machine when asked on the Reddit coffee group.
13 stycznia 2026
Odpowiedź od Lelit
We’re really sorry to hear about your experience. This is not the experience we want for our customers.
We see you’ve already been in touch with our team, and we appreciate you taking the time to share your concerns here as well. We’ll follow up directly using your contact details to work toward a solution.
Kind regards,
LELIT
Very quick response with regular status…
Very quick response with regular status updates.
12 stycznia 2026
Odpowiedź od Lelit
Thanks for your review! We're glad that you had such a positive experience with our team. That is exactly what we aim for!
Kind regards,
LELIT
Lelit is a company that provides the…
Lelit is a company that provides the Best customer service ever. Just buy with confidence, they keep their word as they want a happy customer.
Thank you.
5 stycznia 2026
Odpowiedź od Lelit
Hello,
Thank you so much for your kind words and positive feedback!
We are happy to read that our customer service meets your expectations: thank you!
Enyoy your LELIT product!
Kind regards,
LELIT team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.