I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Zobacz więcej
Reakcja na opinię
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Zobacz więcej
Reakcja na opinię
I received feedback quickly and clearly. The instructional help changing the settings didn’t work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Napisane przez firmę
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Dane kontaktowe
Viale del Lavoro, 45, 25045, Castegnato, Włochy
- lelit.com
4,1
Dobra
234 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Breville did not care about the…customer situation
Breville did not care about the situation I was in. Surely there should be a better system. Great machine but will not indulge Breville products again.
27 sierpnia 2025
Odpowiedź od Lelit
Hi Peter,
Thank you for sharing this feedback.
We’re truly sorry you felt unsupported—that’s not the experience we want for our customers.
We appreciate your positive note on the machine, and we take your point about needing a better system seriously.
While respecting your decision, we remain at your disposal, happy to earn back your trust, if possible.
Thank you!
Best regards,
LELIT team
Odpowiedź od Lelit
Thanks for the kind words! We're glad to help!
Happy brewing!
LELIT
Sehr schnelle und gute Antwort
25 sierpnia 2025
Odpowiedź od Lelit
Hallo,
Wir bedanken uns für Ihr Feedback!
Es freut uns zu wissen, dass unsere Antwort Ihnen richtig geholfen hat.
Wir stehen Ihnen zur Verfügung und wünschen eine guten Kaffee, immer!
Mit freundlichen Grüssen,
Team LELIT
Odpowiedź od Lelit
We're sorry to hear about your experience. We are reviewing your case and will be in touch shortly.
Kind regards,
LELIT
Contatti per un feedback su erogazione…
Contatti per un feedback su erogazione macchina espresso, sono stati molto disponibili e cordiali risolvendo il mio problema.
22 sierpnia 2025
Odpowiedź od Lelit
Buongiorno Matteo,
Ringraziamo per il cortese feedback e Le auguriamo un buon caffè!
A disposizione,
Team LELIT
Professionali e Puntuali.
Assistenza pronta, chiara ed efficiente. Si trattava di chiarire le modalità di registrazione di un elettrodomestico, visto che nel sito la procedura presentava dei "buchi". Le istruzioni prontamente fornite via mail hanno consentito di sopperire alla carenza del sito. Professionali e Puntuali.
19 sierpnia 2025
Odpowiedź od Lelit
Buongiorno Paolo,
Siamo lieti di ricevere il Suo feedback e contenti di leggere che il servizio Le è stato utile.
Allo stesso tempo cogliamo il riflesso della Sua esperienza con il sito, sempre nell'intento di migliorare per il futuro.
Grazie mille!
Rimaniamo a disposizione,
Team LELIT
I had to use customer service 2 times…
I had to use customer service 2 times within 6 months, both for total machine failures. The customer service was great but the product quality was poor. If i have to use customer service you have already missed the mark. You are an espresso machine and accessory company, not a customer service company. I give Lelit 3 stars overall and only for you customer service department who is working tirelessly to preserve your reputation.
20 sierpnia 2025
Odpowiedź od Lelit
Thank you for taking the time to share your experience. We’re stoked our customer support team could help you out, but we’re also very sorry that your machine needed attention twice in such a short time. That’s not the kind of experience we want anyone to have with a LELIT product, and we completely understand your frustration.
We’ll make sure your positive feedback is passed on to our customer support team, and we’ll also review your case to ensure the right details are shared with our product team.
Warm regards,
LELIT
Der Service von Lelit ist einfach sehr…
Der Service von Lelit ist einfach sehr gut! Wenn jetzt auch noch das Onlineportal wie bei der Konzernmutter funktionieren würde ;-)
20 sierpnia 2025
Odpowiedź od Lelit
Hallo Florian,
Vielen Dank für Ihr positives Feedback!
Wir arbeiten kontinuierlich daran, unseren Service auf allen Ebenen zu verbessern.
Bezüglich des Onlineportals: wir verstehen Ihren Hinweis und leiten ihn gerne intern weiter.
Vielen Dank nochmals!
Mit freundlichen Grüssen,
LELIT team
I got prompt reply.
I got prompt reply.
The answer was and it is still partial but i managed to get the full data.
20 sierpnia 2025
Odpowiedź od Lelit
Hello,
Thank you very much for your feedback, we'll improve for the future starting from your comment.
Of course we remain at your disposal for further assistance.
Best regards,
LELIT team
Multiple people assisting
I opened a ticket on here and via the Italian Lelit and both helped me. I got in contact with the Italian support first then they connected me with the US support.
My issue was resolved before needing to send in my machine thankfully.
7 sierpnia 2025
Odpowiedź od Lelit
Thank you for sharing your experience! We're so glad to hear that both our Italian and US teams were able to assist and that your issue was resolved. We truly appreciate your kind words!
Happy brewing!
LELIT
Would have been perfect if responses…
Would have been perfect if responses are faster.
5 sierpnia 2025
Odpowiedź od Lelit
Thank you for your feedback! We’re glad you had a mostly positive experience, and we hear you on the response time. We're always working to improve.
Warm regards,
LELIT
Assistenza online (nel mio caso Enrica…
Assistenza online (nel mio caso Enrica M.) in tempi rapidi, competenza nel risolvere problemi o semplicemente a chiarire dubbi
6 sierpnia 2025
Odpowiedź od Lelit
Gentile Cliente,
La ringraziamo per il Suo gentile feedback e Le confermiamo la nostra piena disponibilità anche nel futuro.
Rimaniamo a disposizione,
Cordiali saluti,
LELIT team
LELIT
Ho acquistato una lelit KATE VIP LINE PL82T 4 anni fa', pagandola circa 1000 euro, morale della favola la porto in assistenza per una perdita d'acqua, per sistemarla mi hanno cercato 450,00 euro, pura follia, mai più peccato 🤮🤮
5 sierpnia 2025
Opinia niezależna
Odpowiedź od Lelit
Gentile Sig. Lupoli,
La ringraziamo per avere condiviso i vari dettagli. Come confermato via mail, il nostro Servizio Clienti rimarrà in contatto con Lei e cercherà di capire meglio il Suo caso.
La ringraziamo fin da subito per la Sua collaborazione e rimaniamo a disposizione,
Cordiali saluti,
LELIT team
Great response from the Lelit team
Great response from the Lelit team. Completely resolved my issue. Thanks again!
28 lipca 2025
Odpowiedź od Lelit
Thank you for the kind words! We're so glad we could help and get everything resolved for you.
Happy brewing!
LELIT
Super snelle en goede service
Super snelle en goede service, oplosgericht, efficiënt en heel vriendelijk
5 sierpnia 2025
Odpowiedź od Lelit
Hello Sofie,
thank you very much for your kind words!
We remain at your disposal,
Warm regards,
LELIT team
Great support.
5 sierpnia 2025
Odpowiedź od Lelit
Hello!
Thank you very much for sharing your feedback.
We remain at your disposal,
Best regards,
LELIT team
Etwas schleppender Support
Etwas schleppender Support. Keine Ansprechpartner telefonisch erreichbar.
31 lipca 2025
Odpowiedź od Lelit
Hallo,
Vielen Dank für Ihr Feedback!
Es tut uns Leid, dass wir Ihre Bedürfnisse nicht sofort erfüllt haben.
Wir arbeiten kontinuierlich daran, unseren Service auf allen Ebenen zu verbessern.
Wir stehen Ihnen zur Verfügung, fall Sie andere Hilfe brauchen.
Mit freundlichen Grüssen,
LELIT Team
Odpowiedź od Lelit
Hello,
Thank you very much for your feedback, we appreaciate it.
We remain at your disposal for further assistance.
Best regards,
LELIT team
I have been using the Lelit Bianca V3…
I have been using the Lelit Bianca V3 for a year now and couldn't be happier. The machine delivers consistently excellent espresso, and I absolutely love experimenting with the flow control to get the best possible shots from different beans. A big thank you to the Lelit Care team for their outstanding support and communication. Super helpful and responsive. Highly recommended for any espresso enthusiast!
25 lipca 2025
Odpowiedź od Lelit
Hello!
Thank you very much for your kind words and for sharing your experience with the LELIT Bianca!
We are thrilled to hear how much you are enjoying the machine and making the most of its features. It's also great to know our support has been helpful - thank you!
Best regards,
LELIT team
Support process is bad
My problem is intermittent. No one even responded until sent a picture of my box. There was no where to register.
15 lipca 2025
Odpowiedź od Lelit
Thank you for sharing your experience. We're sorry that this was your experience.
We’ll follow up directly using your review details to better understand what happened and make things right.
Kind regards,
LELIT
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.