lechicboutique.co.uk Recenzje 

I needed a dress urgently and Le Chic was my last resort. My time in the shop was just okay, the owner wasn’t the warmest soul but Luisa was lovely. Found a dress but it needed a couple of alterations (costing £150) one of which was nothing but shoddy, I was then forced to go to another dressmaker to put this right, obvs more money! I asked for a partial refund and was given £20. Given the original payment, it meant that the taking up of hem had cost £130.00. Rather steep I thought. To add insult to injury the zip on the dress then broke on the first wear. I have sent an email to the owner since then but had no response. The customer care from this shop has not been good and tarnished my whole experience. As such I would question whether I would ever go to an independent boutique again if needing something for a special occasion.

Had a fantastic experience with my mum and sister at Le Chic for her mother of bride outfit. This was our second time…the first being 18 years ago for my first wedding.

Sue was an amazing sales assistant, offering lots of choices based on the information my mum had given her. Was extremely patient and my mum has left with the perfect outfit. Thank you so much xxx

I had been putting off buying a dress for my daughter’s wedding as I didn’t think I would find anything suitable, but Sue worked a miracle and found three outfits so I even had a choice! I was made to feel very at ease and very welcome to try on the outfits several times, it really wasn’t a problem. Thank you Le Chic.

Returning customers at Le Chic, and another fabulous shopping experience with mum finding her mother of the groom dress! Sue was fantastic, so helpful and gave her advice and opinions on each dress which helped mum a lot. Great customer service, highly recommend!

I was hesitant to order dresses after viewing the reviews. I was glad I did as had an excellent service from start to finish. As suggested in one review I phoned to check my size was still in stock in my chosen dresses. The lady who answered the phone was very pleasant and helpful. I was offered the option to pay over the phone which I did and my dresses were boxed up for delivery the same day. I had a few queries and the phone was answered immediately every time and they kindly offered to keep the boxed dresses a few days before delivery so I could arrange for someone to be home to accept delivery. Koulla kindly resolved my query for returning the dresses as paid over phone so didn't have an order number. Koulla refunded me 2 days after I returned the dresses and kindly sent me a text advising of the same and thanking me for shopping with them. I would highly recommend ordering from them but perhaps phone first. Will definitely use Le Chic Boutique again

I phoned shop to check they had sizes I wanted spoke to a lovely lady who then went to check and rang me straight back . Bought 2 items online both delivered writhing 2 days kept one absolutely beautiful and return the other and was refunded within days amazing so happy thank you

Had the best customer experience at Le Chic. The whole team helped to fit me out from head to toe in two outfits I need as Mother of the Groom AND Mother of the Bride this Spring.
A very stressful time has been made enjoyable. Particular thanks to Louisa. She's very good at her job. Gave good advice. The shop is not all about selling you something not suitable. They do not hurry you. This is defo the place to come for a special outfit. Thank you to the lovely owner too (don't know how to spell her name)! And a shout out to Sue.

Should have read on here before purchasing.
Placed an order on a Thursday, money withdrawn on the monday without me hearing anything. Have now sent 3 emails, 1 messenger and left a message on the answering machine. Still no reply.

When I arrived at the shop, I didn’t know what to expect and thought it would be a tall order to find me a mother of the groom dress on my first visit! to a shop! Koulla is the ultimate queen of knowing what works for her customers and after a few try ons she knew exactly what I was looking for. She was patient, very modest with her opinion and you never felt under pressure to feel you had to find and buy a dress. The dresses were varied and lots of choice. THANK YOU KOULLA you made me very happy and everyone loves my outfit! 🩷 i also wanted to share that Koulla was devastated with the review below and I can hand on heart say she is a very special lady who cares about her business.

ast month I went to Le Chic Beckenham to get a dress for my daughters wedding. A local shop kindly recommended me to them and I already narrowed my choices to one dress that was available in my size.

I arrived soon after 11. The shop was open and the open sign on the front door indicated as such.

We were met by an angry and furious looking older lady. She asked me if I had an appointment. I said no. She said in a very rude and offhand way that her shop was appointments only.

She said we could come in and I showed her the dress on my phone that I’d previously seen online. She went to fetch the dress upstairs in her storeroom. I had second thoughts about trying on the dress after the off putting and decidedly frosty reception. There were other customers in the shop, they were assisted by the another younger member of staff. I was embarrassed that the shop owner felt it was ok to speak to me in such a demeaning manner in front of her customers.

I told the owner I would come back another time when we had made appointments. She insisted I stayed. She tried to apologise and tried to hug me. I told her I would rather she did not touch me.

The dress fitted perfectly. I’ve had a seriously awful time trying to purchase a dress for my daughter’s wedding. I was reluctant and conflicted about giving this rude owner my sale.

Whilst my dress was being packaged for the sale, the shops telephone rang. She told the customer she was free and didn’t have a booked appointment until 1pm. We arrived at the shop a few minutes to 11!
This shop owner did not like the look of myself and my husband. She decided on the basis of our appearance that we were not good for the 5price of her dresses. When we arrived at her shop, she was not busy, yet she made a calculated and deliberate decision to make us feel unwelcome, even before we had set foot in her shop. She definitely did not expect me to choose, try on and purchase the dress, all within 20 minutes!

Please Le Chic, do better. Yes, I was dressed down, with a baseball cap. What was it about my appearance that made you scowl at us whilst you angrily opened your front door? What was it about us standing outside your shop door that made you feel entitled to treat potential paying customers with utter contempt?

Absolutely awful awful person a liar a fraud and cheat Koulla the owner ignores emails she’s stole my money and kept a dress I returned beware of this shop do not order online there’s lots of mothers reporting the same issues. I am currently going to have to take her to court to get my money back!

EDIT after chasing yet again this morning, they confirmed they dont have the dress and have now issued a refund....a phone call/email/message to let me know would have been nice! Extremely poor customer service.
Ordered a dress online on Friday and had email confirmation, and expected an further email by Tuesday advising of dispatch within 2 working day as stated in their delivery info. 3 days later (Wednesday) and hadnt heard so emailed and whatsap'd to query...no reply so eventually rang. Was advised they didnt think they had the dress anymore but would have another look. I asked for someone to ring me back to let me know one way or another. Thursday lunch time, still no phone call or info so rang again and left a message on their answer machine, still no reply. Have now sent another email and messenger message. As I type, they still have nearly £600 of my money.