Leaders - Worthing Recenzje 

39
•
Wynik TrustScore: 4 na 5

3,9

53 Chapel Road, BN11 1EG Worthing, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I found the whole experience of dealing with Leaders (Rent) absolutely brilliant, within a week I am in my new home. It's fresh clean bright and well maintained. I have been kept abreast of all of the... Zobacz więcej

Oceniono na 5 z 5

A couple of years ago, I decided that Leaders could let both my flats on a fully managed basis. It was a good decision; Leaders now keep me up to date with all government guidelines. When any probl... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Leaders in Worthing is a very efficient agency. Susie is excellent with dealing with changes of tenancy and legal issues in general. As a Landlord I am kept well informed about any problems or change... Zobacz więcej

Oceniono na 1 z 5

I paid the increase in my rent 5 months ago. Leaders lost the payment and despite proof of payment they have threatened me with legal action and eviction ever since.. After many months of intimidati... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Agencja nieruchomości
  2. również w kategorii:
  3. Agencja pośrednictwa w wynajmie nieruchomości
  4. Inwestycja nieruchomościowa
  5. Nieruchomości – wyceny
  6. Rzeczoznawca nieruchomości

O Leaders - Worthing

Napisane przez firmę

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Napisane przez firmę

Whether you are looking to sell or let your home, our teams are on hand to help.

Dane kontaktowe

  • 53 Chapel Road, BN11 1EG, Worthing, Zjednoczone Królestwo

3,9

Dobra

Wynik TrustScore: 4 na 5

39 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 95% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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3,9

Wszystkie recenzje

(39)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2504

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Oceniono na 5 z 5

Leaders, amazing 👏

I found the whole experience of dealing with Leaders (Rent) absolutely brilliant, within a week I am in my new home. It's fresh clean bright and well maintained. I have been kept abreast of all of the dealings from start to finish, really pleased with them....

15 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

I am writing this revue to expose Base…

I am writing this revue to expose Base One ( sounds like an eighties rap group)
to inform people of their terrible Modus Operandi and lies in pretending to help homless people.
They get paid from other homless people’s housing benefit and miserable lives they have.
I have had first hand experiences with this company and they allow vandalism to fire doors and promote drug dealing in their so called management duties.
I am myself investigating Base One on financial dealings and financial misconduct.
This is supported by a local Coucil and a Solicitor.
A note to Karl Edward’s…I have been a Lettings Manager in Belgravia,and a partner of two other companies all in central London where I made a lot of money.
THIS WAS GAINED BY HARD WORK NOT TAKING YOUUR SALARY OR WAGES FROM HOMLESS PEOPLES HOUSING BENEFITS.
Another note to Karl Edward’s..iff you remember I worked at the Wolsey Hotel for nearly two years so even you by your diminished outlook on business…I know how it works.
I am building my case and testimony’s and you will know when I’m ready.
Your previous Coucil has also provided me with information.
Carry on the good work.
I will never go away.
Kind regards
Brendan Martin Butler (ARALA) individual

2 lipca 2026
Opinia niezależna
Logo Leaders  - Worthing

Odpowiedź od Leaders - Worthing

Dear Brendan Butler,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

Oceniono na 1 z 5

Unprofessional …

I paid the increase in my rent 5 months ago. Leaders lost the payment and despite proof of payment they have threatened me with legal action and eviction ever since.. After many months of intimidation I contacted the ombudsman and suddenly they found the payment. They said they have located it for ME.
They told me they didn't have time to look at their inbox, too much backlog so all my replies ignored.
Terrible company

28 kwietnia 2026
Opinia niezależna
Logo Leaders  - Worthing

Odpowiedź od Leaders - Worthing

Dear Alison Jacks

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Oceniono na 1 z 5

Worst estate agent i have dealt with

Worst estate agent i have dealt with. All issues addressed to them are not rectified. If one person goes to annual leave thats it you have to wait until their return and restart a query which never goes unsolved nomatter the urgency

14 kwietnia 2026
Opinia niezależna
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Odpowiedź od Leaders - Worthing

Dear Tendai

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Oceniono na 5 z 5

It was wonderful doing business with…

It was wonderful doing business with lasers they attend to costume to the best of their ability.

24 września 2025
Opinia niezależna
Logo Leaders  - Worthing

Odpowiedź od Leaders - Worthing

Dear James Ayanwola, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Oceniono na 5 z 5

Highly recommended!

Leaders managed my rental property extremely well. Scarlet who managed the property was professional, responsive and supportive. I was always informed of issues promptly and she followed up quickly and reliably on my requests. Highly recommended!

11 lutego 2026
Opinia niezależna
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Odpowiedź od Leaders - Worthing

Dear Richard, Hove, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Oceniono na 5 z 5

Great experience

Great experience

23 stycznia 2026
Opinia niezależna
Logo Leaders  - Worthing

Odpowiedź od Leaders - Worthing

Dear Ms Rachael Fairbairn We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 1 z 5

Terrible experience from moving in to…

Terrible experience from moving in to the way they treat you as a tenant.

I was nearly homeless on my move in date, apparently the cleaners were running late but it actually turned out the landlord hadn’t signed. when I moved in, there was no signs that any cleaner had been there.

I was lied to about the condition of the property, which has mold and dampness issues.

I have cleaned this all myself and now I failed to pay this non deposit subscription for 2 months and I’m getting threatening emails. It’s literally £56 and you’re going to threaten to evict me?

I’ve responded to those emails and then been ignored and sent more emails. Having read other reviews, this appears to be the norm.

When my initial tenancy was up I got told I had to pay 6 months up front to renew. I responded to this immediately, worrying again about being homeless. A few weeks later, a response was received and it turns out it was a typo or wrong template used.

Extremely dissatisfied and disappointed with every aspect of the service. I’m desperately looking to speak to someone who actually cares rather than sending template threatening responses out.

After speaking with local residents, it seems this NDO option is a way of removing protection for the tenant. It was also missold as I was told it was cheaper this way but now I’m paying it every month and I’ve just been informed that money isn’t even used towards any issues when you move out.

It would be interesting to know if commission was earned here.

4 lipca 2025
Opinia niezależna
Logo Leaders  - Worthing

Odpowiedź od Leaders - Worthing

Dear Oliver

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Oceniono na 5 z 5

I have been with leaders in Worthing…

I have been with leaders in Worthing for many many years the sales team are always very helpful the lettings team are thorough with Suzi’s always trying to get the right tenants to suit the property.
The person I have the most contact with is Adam Mcilwaine property management who is absolutely outstanding and goes above and beyond to make sure all properties run smoothly so I don’t have to worry about them , anything that comes up he always suggests the right way to handle the situation and has never let me yet thank you Adam.

Thank you everyone in Worthing
Shellie

1 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Hassle- free service!

A couple of years ago, I decided that Leaders could let both my flats on a fully managed basis. It was a good decision; Leaders now keep me up to date with all government guidelines. When any problem occurs in a flat, Rebecca Eager, my property manager, always informs me swiftly and recommends how to deal with it. Then, with my permission, she goes ahead and sorts it out at very competitive rates. I couldn't ask for better service

6 maja 2025
Opinia niezależna
Logo Leaders  - Worthing

Odpowiedź od Leaders - Worthing

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Oceniono na 5 z 5

Absolutely great

Absolutely great. Me and my partner are first time renters, and they made it so easy. Our consultant was Owen Smith at the Worthing branch and he was so good, he replied to our emails really quickly and was just a really friendly personable guy to help us through. If I could I would give 10 stars.

19 marca 2025
Opinia niezależna
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Odpowiedź od Leaders - Worthing

Dear Zoe

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Owen a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Satisfied Landlord

As a landlord I rely on Leaders to find me suitable tenants. Susie Wright at their Worthing office provided just the service I need, with attention to detail and a thorough understanding of the business requirements

17 marca 2025
Opinia niezależna
Logo Leaders  - Worthing

Odpowiedź od Leaders - Worthing

Dear Nick

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Susie a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Lovely estate Agent Sam showed us…

Lovely estate Agent Sam showed us around a property and was personable and knowledgeable without being too pushy. A great representative of the business.

24 lutego 2025
Opinia niezależna
Logo Leaders  - Worthing

Odpowiedź od Leaders - Worthing

Dear Richard

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sam a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 3 z 5

The Property Management and Lettings…

The Property Management and Lettings staff were very helpful and professional in finding a new tenant for my studio flat. However, even as a long standing landlord with Leaders, I did not realise that the so called Set Up Fee had increased by more than 100% which I felt was unjustified..

14 lutego 2025
Opinia niezależna
Logo Leaders  - Worthing

Odpowiedź od Leaders - Worthing

Dear John



We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.



Kind regards

Customer Care Team

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