Leaders - Stamford Recenzje 

29
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Wynik TrustScore: 4.5 na 5

4,4

2 Gooches Court Bath Row, PE9 2RE Stamford, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Gracie has provided a professional service in finding new tenants for my property. Gracie has been efficient in showing round new applicants and was quickly able to put a new tenancy in place. Thank... Zobacz więcej

Oceniono na 5 z 5

We have been using Leaders of Stamford to let out our house for quite a number of years. We can truly say that from the first - obtaining a Tenant, checking finances, obtaining references etc, Graci... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Do Not use this joke of an agency to let out your properties. If i could give them 0 stars i would. Awful service, no communication between 10 different agents who are somehow all "managing your prope... Zobacz więcej

Oceniono na 5 z 5

Alex the property inspector from Stamford Branch is a real asset to your Company. He is so polite, professional, respectful And a really nice guy. Please thank you very very much. Terri the property... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Agencja nieruchomości
  2. również w kategorii:
  3. Agencja pośrednictwa w wynajmie nieruchomości
  4. Inwestycja nieruchomościowa
  5. Nieruchomości – wyceny
  6. Rzeczoznawca nieruchomości

O Leaders - Stamford

Napisane przez firmę

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Napisane przez firmę

Whether you are looking to sell or let your home, our teams are on hand to help.

Dane kontaktowe

  • 2 Gooches Court Bath Row, PE9 2RE, Stamford, Zjednoczone Królestwo

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

29 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 95% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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4,4

Wszystkie recenzje

(29)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2504

Napisz recenzję
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Oceniono na 5 z 5

Excellent

Gracie has provided a professional service in finding new tenants for my property. Gracie has been efficient in showing round new applicants and was quickly able to put a new tenancy in place. Thank you Gracie

Maggie Portess

9 października 2026
Opinia niezależna
Oceniono na 5 z 5

Stamford Office Matt

Matt, from Stamford back, came to do my inspection on Friday and he was super polite, very professional and such a great asset to your Branch.
Please can you pass on my sincere thanks to Matt

21 maja 2026
Opinia niezależna
Logo Leaders  - Stamford

Odpowiedź od Leaders - Stamford

Dear Jo We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 5 z 5

Another tenancy completed and in record…

Another tenancy completed and in record time.
Thank you to all at Leaders, Stamford

13 kwietnia 2026
Opinia niezależna
Logo Leaders  - Stamford

Odpowiedź od Leaders - Stamford

Dear Frank Dyer

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

Really excellent team on hand when…

Really excellent team on hand when needed!

22 sierpnia 2025
Opinia niezależna
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Odpowiedź od Leaders - Stamford

Dear Melisa Jones We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 5 z 5

Supportive

Had some difficulty to get paperwork and the team has been so kind, patience and very supportive in to getting the rent contract done. I was very humbled.

21 lipca 2025
Opinia niezależna
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Odpowiedź od Leaders - Stamford

Dear Giuseppina Muggeo Bates, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Oceniono na 5 z 5

Gracie has been brilliant with getting a Tenant for us!

We have been using Leaders of Stamford to let out our house for quite a number of years. We can truly say that from the first - obtaining a Tenant, checking finances, obtaining references etc, Gracie has been brilliant! From the beginning it took hardly any time at all to sort the paperwork (all online) to signing a very nice Tenant. Thank you Gracie for all your help and patience with my questions.

3 listopada 2025
Opinia niezależna
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Odpowiedź od Leaders - Stamford

Dear Nonna We greatly appreciate your 5-star review and the time you took to share your experience with Gracie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 1 z 5

Just taken a day off work to view a…

Just taken a day off work to view a property with Sophie in Peterborough. She didn’t turn up and only called me because I had text her. She forgot the keys bless her. Cost me several hundred pounds. Bunch of clowns.

17 marca 2025
Opinia niezależna
Logo Leaders  - Stamford

Odpowiedź od Leaders - Stamford

Good Afternoon



We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.



Kind regards

Customer Care Team

Oceniono na 5 z 5

I was new to the renting process and…

I was new to the renting process and wasnt expecting it to be as easy as it was! I could ring Alisha whenever and she would explain everything fully and left no question unsanswered. Thank you 🙂

13 stycznia 2025
Opinia niezależna
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Odpowiedź od Leaders - Stamford

Dear Georgia
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Great service

Great service of late with a particular shout out for Alisha Hill. Looking forward to re-letting the house, so no pressure James!!

5 lutego 2025
Opinia niezależna
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Odpowiedź od Leaders - Stamford

Dear James
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 1 z 5

I would not recommend dealing with…

I would not recommend dealing with Leaders Stamford. We have had multiple issues with them that have ended up formal complaints.

A simple bit of advice, reply to emails or better still pick up the phone and communicate.Instead you have gone down the route of smoke and mirrors.

7 stycznia 2025
Opinia niezależna
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Odpowiedź od Leaders - Stamford

Dear Mr Allen

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Oceniono na 5 z 5

Alex the property inspector from…

Alex the property inspector from Stamford Branch is a real asset to your Company. He is so polite, professional, respectful
And a really nice guy. Please thank you very very much.
Terri the property Manager is also so very very polite and prompt, again another real asset to Leaders

17 maja 2024
Opinia niezależna
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Odpowiedź od Leaders - Stamford

Thank you for such a positive review. We will be sure to pass on your comments to Alex and Terri's senior management team. We strive to provide excellent customer service and we are pleased to see Alex and Terri are representing our core values in such a positive way.

Oceniono na 5 z 5

Really helpful team

Really helpful team, who went above and beyond for me. Was very impressed with the communication and how quick they were in sorting out my problem, thanks again

8 lutego 2024
Opinia niezależna
Oceniono na 1 z 5

Do Not use this joke of an agency to…

Do Not use this joke of an agency to let out your properties. If i could give them 0 stars i would. Awful service, no communication between 10 different agents who are somehow all "managing your property". I gave them 4 properties to find me tenants, they found us 1 dodgy tenant and when we refused to take him they cancelled all other viewings for my property without any communication with me. I managed to find my own tenants by sheer luck, completely useless bunch of individuals with 0 knowledge on property or marketing.

8 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

I would like to thank Alison Neylan for…

I would like to thank Alison Neylan for her patience and professionalism in the manner in which she is dealing with a very difficult tenant for me. It's great to know I can pick the phone up any time and get support and action from her.

13 października 2023
Opinia niezależna
Oceniono na 1 z 5

Extremely unacceptable discriminating…

Extremely unacceptable discriminating behaviour.
Having called the letting department Stamford, to arrange a viewing on a property to let, I was informed that the property would not be suitable for myself and children, as the bedrooms are extremely small and they would only accommodate a bed and no other furniture, therefore the agent felt this would not meet my family needs.
I expressed that surely I should be afforded the opportunity to make this division myself, however I was still refused a viewing.
I will not contact this company again for any property they are marketing and feel that the landlords paying for their services should be made aware that the company are not working in their best interest.
Maybe this is why the let agreement made last week on this property has fallen through.
Extremely unprofessional letting agency, with no customer service skills and lack of knowledge on their own discrimination polices they are supposedly governed by.

4 listopada 2022
Opinia niezależna
Logo Leaders  - Stamford

Odpowiedź od Leaders - Stamford

Dear Consumer,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

Oceniono na 1 z 5

Unacceptable!!

Unacceptable!!

Myself and my partner have struggled with them for almost 2 weeks in regards to a house up for let. We have tried timelessly to book a viewing to be told ‘we will call you back’ to never receive one? We were told we had a viewing booked last Friday and was to be confirmed once they called the tenant to then not receive a call back or any kind of confirmation. It has been happening time and time again. We’re just going round in circles!

17 października 2022
Opinia niezależna
Logo Leaders  - Stamford

Odpowiedź od Leaders - Stamford

Dear Melissa Gray,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Oceniono na 1 z 5

Scammers, thieves, con artists, and liars

Scammers, Thieves, Con Artists

We had the unfortunate circumstances of having to rent through Leaders with their No Deposit Option. They were absolutely useless from the moment we signed the contracts right up until they falsified evidence and took illegal actions that damaged our credit scores.

Joanne from the Stamford branch had to be threatened with calling the police after she refused to leave the property having been asked 10 times to do so. After we moved out of the property she then did the check out with no one else present and placed dirty plasters, tissues, and other rubbish around the property whilst making claims we hadn’t cleaned. She also urinated in the toilet. Despite us refusing the cleaning works they requested they went ahead and issued a work order with their contracted cleaners. Including illegal charges such as professional carpet cleaning, which had already been done. They then added an arbitration fee and took the matter to arbitration and never sent us any of the forms, or information regarding arbitration.

They have now sent the matter to debt collectors and we are seeking legal advice. This is a well known scam that Leaders run. Don’t ignore the bad reviews on here. They are thieves and scammers. I would query the validity of the 5* reviews too as everyone I know has had bad experiences with Leaders across the country.

The property in question has also now been renovated.

5 maja 2022
Opinia niezależna
Logo Leaders  - Stamford

Odpowiedź od Leaders - Stamford

Dear Naomi P,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Oceniono na 1 z 5

Absolutely awful no communication

Absolutely awful no communication between any of them especially Maria and Angus from the Stamford branch waited until my move in day to decline everything after outside all my contracts and paid a deposit which they’ve said is nonrefundable even though they didn’t check anything before taking my money, only time the communication was clear was when they wanted my deposit, both told me different things didn’t have a clue what they were talking about and told me different prices for the same room multiple times, impossible to get in contact with and I’ve left me an awful situation, absolutely the worst branch ever, they claim to have a new homeowners guide and are supposed to help first-time buyers but have done nothing to help me at all even though I made it very clear the position I was in they have now blamed the fact that they’ve messed up on me and left me on my move in day with nowhere to move into

3 maja 2022
Opinia niezależna
Logo Leaders  - Stamford

Odpowiedź od Leaders - Stamford

Dear Morgan

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Oceniono na 1 z 5

If I could rate 0 I would

If I could rate 0 I would. No willing to answer or reply. Or even call back. Suprised it has this rating really. Takes forever to get things done. Imagine If you need something fixed and it never happens or If it is not they problem.

28 kwietnia 2022
Opinia niezależna
Logo Leaders  - Stamford

Odpowiedź od Leaders - Stamford

Dear Evelina P,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Oceniono na 1 z 5

Disgusting service in Stamford

Disgusting service in Stamford, Lincolnshire.Do not trust these, they left my 70 year old uncle in a house with unreliable central heating and a permanent drip on a hot water tap meaning that it cost a fortune just to have a bath.
Because they persuaded him to take an 18 month contract we couldn’t get him out of it, and when he did tell them he was leaving they let him go then charged for not putting it in writing, and because it has not yet been paid because we are fighting it they keep adding charges.

8 kwietnia 2022
Opinia niezależna
Logo Leaders  - Stamford

Odpowiedź od Leaders - Stamford

Dear Martin

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

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