Leaders - Luton Recenzje 

431
•
Wynik TrustScore: 5 na 5

4,8

8 Wellington Street, LU1 2QH Luton, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Bilal Raqeeb was my contact at Leaders. He was exceptional, he looked after every possible issue, and all the services sources at reasonable prices and completed to high level. He genuinely wanted the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Mr Bilal Raqeeb, Mr Malik and the team were very helpful and supportive during the process. Sent constant updates and explained the process to me clearly, including prompt responses.

Oceniono na 5 z 5

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Agencja nieruchomości
  2. również w kategorii:
  3. Agencja pośrednictwa w wynajmie nieruchomości
  4. Inwestycja nieruchomościowa
  5. Nieruchomości – wyceny
  6. Rzeczoznawca nieruchomości

O Leaders - Luton

Napisane przez firmę

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
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Your local property experts

Napisane przez firmę

Whether you are looking to sell or let your home, our teams are on hand to help.

Dane kontaktowe

  • 8 Wellington Street, LU1 2QH, Luton, Zjednoczone Królestwo

4,8

Doskonała

Wynik TrustScore: 5 na 5

431 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 95% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(431)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2504

Napisz recenzję
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Oceniono na 5 z 5

Mr Bill Raqeeb was very resourceful

Bilal was quite very helpful.
Bilal Raqeeb was quite very professional and helpful all through the application and search process.
Making the acquisition of the property very helpful.
Thank you very much Bill Raqeeb.

17 października 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Adetola Oyedemi We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 5 z 5

Bilal Raqeeb was a great help…

Bilal Raqeeb was a great help throughout our house rental process. He was friendly, professional, and made everything smooth and stress-free for me and my partner. We really appreciated his clear communication and efficiency — highly recommend him and the agency!

8 października 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Andy We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 2 z 5

Poor property management

Leaders in Luton the staff have been ok in sorting out problems but have miss- sold myself and my partner a property. We have been told that the property we are in is for young professionals yet it is seen by us as a student property. We got told it has been professionally cleaned but hadn’t. We have had problems from day one since we have moved in. It’s has effected my partners mental health as he is has been through lots of personal problems from ex partners. We have felt like the property manager that has been assigned to our property isn’t doing things in a timely manner. We had no hot water for 2 weeks so couldn’t shower. Took a week to get the radiator sorted. We have had issues since the day we moved in with our hob. We got told that we have an oven but it’s just a microwave.

The Luton branch manger has been fantastic in trying to sort out our issues but we have felt we had to go to the Bedford branch to voice our concerns and see if we can get support in breaking our current tenancy

23 września 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Olivia

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Oceniono na 5 z 5

Fantastic Experience with Leaders Luton

My husband and I had a fantastic experience with Leaders in Luton. From the very beginning Bilal and Caitlin were incredibly helpful, guiding us through the viewing process with patience and professionalism, and then supporting us every step of the way with the paperwork and communication with our landlord. They were always quick to respond, clear in their explanations, and genuinely invested in making the whole process smooth and stress-free for us. Renting a property can often feel overwhelming, but thanks to the team's efficiency and friendly approach, everything felt easy and well-handled. We’re so grateful for their support, and would highly recommend Leaders Luton to anyone looking for a reliable and professional letting agent.

1 września 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Lucy James We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin & Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 5 z 5

Leaders were very good in helping me…

Leaders were very good in helping me rent a property. The agent I dealt with Caitlin Whybrow was polite, efficient and answered all my questions in good time.
First time using Leaders and would use again in the future.

5 września 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Mr Des Cross We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 5 z 5

Caitlin and her team has been extremely…

Caitlin and her team has been extremely helpful! The rent application process has been quick and straightforward, and communication has been good throughout. Highly recommend!

4 września 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Sophia We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 5 z 5

very helpful did everything they could…

very helpful did everything they could to make things as easy as possible.

27 sierpnia 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Keith Lowe, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Oceniono na 4 z 5

I appreciate that the company follows…

I appreciate that the company follows due protocol and maintains reliability and transparency in its contracts, as these are qualities I value. That said, the referencing and approval process takes longer time than necessary, which creates difficulties. In addition, it seems that personal circumstances are not always taken into account when gathering references or handling requirements. While I understand the importance of adhering to procedures, a more flexible approach that considers individual situations would make the process more supportive and efficient. However, I commend Malik, for going out of his way to make adjustments whilst still maintaining professionalism. Also for being very kind, supportive and patient. He is a good customer agent.

15 sierpnia 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Onyekachi Ordu, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Oceniono na 5 z 5

Bilal Raqeeb is an asset to the company…

Bilal Raqeeb is an asset to the company from start to finish he has helped me get this property for me and my family and he is very fast and efficient and gets things sorted quickly. Thank you very much Bilal for all your help I will 100% recommend you to others!!

22 sierpnia 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Naresh



We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Oceniono na 5 z 5

Really helpful and effective service…

Really helpful and effective service from Malik Miah in securing a home. Thanks alot!

15 sierpnia 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Zainab We greatly appreciate your 5-star review and the time you took to share your experience with Malik . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 5 z 5

Bilal raqeeb fantastic guy

Bilal raqeeb is a very attentive and helpful agent. He is great to deal with for a newcomer to UK in finding new house to rent. Blessed to get him as my agent

1 lipca 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Muhammad Arif Azis

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Bilal Raqeeb has been amazing as per

Bilal Raqeeb has been amazing as per! This is my second rental home with him and believe me he has done an amazing job!
I have been to many agencies and no one has been more efficient, upfront, honest, supportive as well as professionally dealing with myself. I highly recommend leaders and the most professional agent Bilal Raqeeb in renting out your properties as well as helping you find a new home! Thank you Bilal for all your amazing and supportive work and rest assured i will recommend you personally to other friends as well as my family! :)

28 lipca 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Camelia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Delivered what we were looking for ⭐️

It was our first time working with Leaders to rent our beautiful home. My husband got in touch with them & next day Bilal Raqueeb came to our house. He was very positive, efficient & professional.

Bilal wrote an impressive description for our home and managed to arrange few viewings & got the ball rolling

We had a bit of a glitch but nothing major nothing that communication couldn’t solve. So we are grateful for the prompt responses & quick actions taken from their end.

Diana & Caityn are very lovely too, easy to talk to & very professional.

Bilal managed to find us a lovely family we can rent to & trust with our home so we really appreciate that as finding right people was an extremly important thing for us. So he clearly took that on board & delivered what we were looking for.

Successfully met the deadline & always sent a staff along for viewings.

Thanks a lot to entire Leaders team for your hardwork and helping us find the right tenants for our family home that is very special to us.

10 lipca 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Riya Sanghani

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

They have provided me with excellent…

They have provided me with excellent service throughout the whole processes and made it easy for me.

8 lipca 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Mujahed

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Smooth move in and helpful staff

Im new to UK hence required a bit of hand holding. Malik helped me and was quite quick to answer my queries. Move in process was handled smoothly. Thank you for your support.

28 czerwca 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Mir Feroz Hyder

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Diana

Diana , made the whole experience of looking for a place less stressful with her words of encouragement . She was God sent around the time i needed it . she kept me informed about the progress of my application till the day she called to congratulate me . i cant thank her enough

5 maja 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Annie Ayimah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

It was great to meet Malik he made my…

It was great to meet Malik he made my visit absolutely wonderful he was honest and professional thank you for your services

1 lipca 2025
Opinia niezależna
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Odpowiedź od Leaders - Luton

Dear Mansour Adbelaziz

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Bilal Raqeeb

Bilal Raqeeb is my go to person when finding tenants for all 4 of my properties. He understands what a landlord looks for and would expect from their tenants.

With great understanding of the market he has advised me on prices in order to compete with other landlords as well as having affordable rent prices within the located area, he is also very consistent in communication keeping me up to date with the latest. He is very dedicated to finding the right tenants and ensuring you receive an amazing service.

I am pleased with the service I have received and do look forward to working with Bilal Raqeeb in the future as he’s very reliable and trustworthy

27 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Massive thanks to Bilal Raqeeb again…

Massive thanks to Bilal Raqeeb again for renting out my block of 16 flats, he has done an amazing job in finding tenants for me and his fees were better than other agents I approached in luton, he has really looked after me and my properties which i greatly appreciate - good agents are hard to find and Bilal is a fantastic one! Highly recommended! Looking forward to doing further business together - thanks Bilal!

1 lipca 2025
Opinia niezależna

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