Leaders - Epsom Recenzje 

10
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Wynik TrustScore: 4 na 5

4,1

126 High Street, KT19 8BT Epsom, GB

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our house has been let for 15 years and then we decided to sell the house. In both the property management, where Lisa has been exceptional in handling our rental, and in sale, where Emma has been equ... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Lisa from Leaders in Epsom took over managing the property for me mid tenancy as I was having various issues with the rental that needed support. From day one she was excellent. She was professional,... Zobacz więcej

Oceniono na 5 z 5

Having a problem at home like boilers not working would be easy if you have a property manager who is willing to sort out things for you quickly. Thank you so much Lisa for sorting out our problem, no... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

I just felt there wasn't enough 'pushing' I was doing everything I physically could to move before Christmas and all parties were aware of that and were on board but we didn't complete until Feb 7th.... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Agencja nieruchomości
  2. również w kategorii:
  3. Agencja pośrednictwa w wynajmie nieruchomości
  4. Inwestycja nieruchomościowa
  5. Nieruchomości – wyceny
  6. Rzeczoznawca nieruchomości

O Leaders - Epsom

Napisane przez firmę

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Napisane przez firmę

Whether you are looking to sell or let your home, our teams are on hand to help.

Dane kontaktowe

  • 126 High Street, KT19 8BT, Epsom, Zjednoczone Królestwo

4,1

Dobra

Wynik TrustScore: 4 na 5

10 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 95% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(10)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2504

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Good experience

Good experience

25 grudnia 2025
Opinia niezależna
Logo Leaders  - Epsom

Odpowiedź od Leaders - Epsom

Dear Mathumitha Ramesh, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Oceniono na 5 z 5

Simply the best...

Our house has been let for 15 years and then we decided to sell the house. In both the property management, where Lisa has been exceptional in handling our rental, and in sale, where Emma has been equally fantastic, we have had the good fortune of being with the right teams. And the best Estate agents. Could not thank them enough.

31 marca 2025
Opinia niezależna
Logo Leaders  - Epsom

Odpowiedź od Leaders - Epsom

Dear Arvinder

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Emma & Lisa a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Review of Leaders : “I first met Sophie as we prepared to…


“I first met Sophie as we prepared to let my mother in law’s 4 bedroom house in Epsom around February 2020. I had no hesitation in instructing her and my gut feel was well rewarded as we managed to get a tenant just before the covid lockdown. Since then the house has not experienced and lengthy voids and Sophie and her team have provided excellent levels of service.

Five years have now passed and Sophie’s recent return to the Epsom office is much welcomed by me as she knows the story from the start and it makes communication so much easier.

I have no hesitation in recommending her.”

Steve

22 marca 2025
Opinia niezależna
Logo Leaders  - Epsom

Odpowiedź od Leaders - Epsom

Dear Steve

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sophie and the team a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Lisa baker

Lisa baker

Great service. Thank you.

5 marca 2025
Opinia niezależna
Logo Leaders  - Epsom

Odpowiedź od Leaders - Epsom

Dear Suubi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lisa a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

No cold days..

Having a problem at home like boilers not working would be easy if you have a property manager who is willing to sort out things for you quickly. Thank you so much Lisa for sorting out our problem, no more cold nights.. Thank you so much as well to the boiler man. Your expertise did make it too easy to diagnose the problem.. Thank you and well done Leaders- Epsom branch

5 listopada 2024
Opinia niezależna
Logo Leaders  - Epsom

Odpowiedź od Leaders - Epsom

Dear Katherine

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lisa a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Excellent service

Excellent service, all staff we dealt with were professional and helpful, the sale went through in the time advised by Leaders and there were no problems, we would highly recommend Leaders.

17 czerwca 2024
Opinia niezależna
Logo Leaders  - Epsom

Odpowiedź od Leaders - Epsom

Dear Hilary

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

The company have quick respond on my…

The company have quick respond on my request and keep update of my purchasing condition. I am happy to not only having the E-mail updating the purchasing condition but also would like to have more telephone conversation with the responsible agent to know the detail of the purchasing process.

20 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

EXCELLENT PROPERTY MGT FROM LEADERS

Lisa from Leaders in Epsom took over managing the property for me mid tenancy as I was having various issues with the rental that needed support. From day one she was excellent. She was professional, courteous to the tenants & brilliant at negotiating between tenants & myself as landlord so both parties were happy. She made sure that all the safety & legal documents were up to date & arranged for various inspections to be done & all at a very competitive rate. When the tenants left she really showed her worth though, as she went above & beyond to resolve all the outstanding issues. I know that both myself & the tenants really benefited from this. The bonus was she did all this hard work as part of the Mgt agreement and always with a smile!

14 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

I wanted to take a moment to express my…

I wanted to take a moment to express my gratitude for the exceptional experience I have had renting a house through your property management company. Your team has been incredibly professional and knowledgeable throughout the entire process, making it easy for me to settle in and feel at home.

I would also like to extend a special thank you to Ms. Lisa Baker for her beautiful and helpful time and support during my stay. Her attentiveness and responsiveness to my needs have been greatly appreciated, and I have felt truly valued as a tenant under her care.

Thank you once again for providing such a wonderful living experience, and please pass along my sincere appreciation to Ms. Baker for her outstanding service.

28 lutego 2023
Opinia niezależna
Logo Leaders  - Epsom

Odpowiedź od Leaders - Epsom

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 3 z 5

I just felt there wasn't enough…

I just felt there wasn't enough 'pushing' I was doing everything I physically could to move before Christmas and all parties were aware of that and were on board but we didn't complete until Feb 7th. Every time I chased Leaders and Lifetime Legal, (which was daily) pretty much the response I got was 'we have emailed the buyers solicitor and are waiting to hear back, we will chase again tomorrow' PICK UP THE PHONE!! Because of the delay, I was away from my wife and baby for 5 weeks and to me, that is not acceptable.

21 lutego 2022
Opinia niezależna
Logo Leaders  - Epsom

Odpowiedź od Leaders - Epsom

Dear Sir/Madam
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

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