Leaders - Cambridge Recenzje 

288
•
Wynik TrustScore: 3 na 5

2,9

140 Hills Road, CB2 8PB Cambridge, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Leaders manage 2 properties for me, their portal makes it easy plus they were efficient in helping me when I needed to sell one of the properties. I received many helpful phone calls from the Cambrid... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Getting moved into our rental property had its ups and downs. Our property manager then left, but our experience since then has only got better as Tikal has been wonderful - responsive and alway... Zobacz więcej

Oceniono na 5 z 5

Managed our property for 20 years and would recommend. All agents especially over the last few years have been in regular contact looking after our property while we have been living abroad keeping it... Zobacz więcej

Oceniono na 5 z 5

Over the past 2 years, Leaders have done a great job at managing the tenancy and the property. Specifically, Ms Clare Wraith was always responsive to my emails and very happy to help with any issue! S... Zobacz więcej


Informacje dotyczące firmy

  1. Agencja nieruchomości
  2. również w kategorii:
  3. Agencja pośrednictwa w wynajmie nieruchomości
  4. Inwestycja nieruchomościowa
  5. Nieruchomości – wyceny
  6. Rzeczoznawca nieruchomości

O Leaders - Cambridge

Napisane przez firmę

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
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Your local property experts

Napisane przez firmę

Whether you are looking to sell or let your home, our teams are on hand to help.

Dane kontaktowe

  • 140 Hills Road, CB2 8PB, Cambridge, Zjednoczone Królestwo

2,9

Średnia

Wynik TrustScore: 3 na 5

288 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 96% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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2,9

Wszystkie recenzje

(288)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2517

Napisz recenzję
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Oceniono na 2 z 5

It is a little concerning that the…

It is a little concerning that the Cambridge branch has changed property managers so many times and they are not clear on the development of the property. They are appalling at checking the property and claiming wear and tear when they only do a visit once a year not 1-6 Monthly as requested by landlord. It's a little disconcerting that communication is not set in stone and clear to landlords, the previous property manager I had was amazing but since they left it is devastating to the business. They don't offer the personal service or introduction of the property manager refuse to do a virtual meeting with landlord and just not organized the premier service is a joke..I will be looking out for a better service

31 marca 2025
Opinia niezależna
Logo Leaders  - Cambridge

Odpowiedź od Leaders - Cambridge

Dear Rz Duke

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Oceniono na 1 z 5

unprofessional letting agency

One of the most unprofessional letting agencies I have ever interacted with, it is not acceptable to cancel a viewing a few minutes before its scheduled time because the flat was let yesterday, especially when people have to travel a long distance to do the viewing.

20 czerwca 2025
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Hanaa

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously.

We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards,
Customer Care Team

Oceniono na 5 z 5

Letting Agent Darcey was extremely…

Letting Agent Darcey was extremely professional, friendly, knowledgeable and helpful in assisting us in our search for a property to rent. We would recommend using Leaders for your property search.

20 marca 2025
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Mulenga

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Darcey a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Thank you Darcy for your…

Thank you Darcy for your professionalism and support while searching for a place to stay. Your services were excellent and you followed through from the moment I inquired about the property and seeing each stage through professionally.

7 marca 2025
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Meenah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Darcy a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 1 z 5

Terrible experience - avoid avoid avoid

I would give Leaders 0 stars if I could. They messed up every aspect of starting my tenancy. The day before I was due to move in, they called and said they hadn't done the inventory yet, so my move-in date had to be delayed. I only got a fully signed agreement on the day I moved in. They didn't even have keys to the building to give me, leaving me reliant on neighbours to let me into the building. It took them over a week to sort a proper set of keys for me, and every time I called them, they behaved like I was being unreasonable. I only got a full set of keys after I threatened a rent reduction (I wasn't able to get into the building one night). All in all, Leaders are some of the most incompetent estate agents I have ever known. Avoid, avoid, avoid.

1 września 2024
Opinia niezależna
Logo Leaders  - Cambridge

Odpowiedź od Leaders - Cambridge

Dear Anusha

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Oceniono na 5 z 5

My experience was incredible

My experience was incredible. It is a good website, especially for payment, and everybody in the Leaders Team can solve your problem and clarify any doubts. Thank you!

9 grudnia 2024
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Artur
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Thank you, Polly

I am a current tenant at one of the properties managed by Leaders at Cambridge. Today, I spoke with Polly about a long term problem I was facing in this property. She was so helpful and sorted my problem within a very short time. She also got back to me after contacting with city Council. I am really grateful & pleased with her support today. I really appreciate this.

22 listopada 2024
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Tareq
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Polly a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

I am delighted with the service I get…

I am delighted with the service I get from Leaders, especially Alfie Orvis, who is proactively offering advice. I feel reassured that Leaders will keep me up to date with the impact of the Renters’ Reform.

14 listopada 2024
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Mel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Leaders

Alfie has been really helpful in getting things sorted during our tenancy!

13 listopada 2024
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Arshaq
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Everything great

Everything great, promptly dealt with and fitted. All good, will now now be warm for winter with new radiator fitted.

6 listopada 2024
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Ojbeez
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 1 z 5

Awful

Awful. The agency charged me around 20% of the rent with all the premium service and etc but they delivered nothing. The tenant broken everything in the flat, shutters, kitchen cabinet, doors you name it! They follow the no deposit scheme which means that it take years to see your money if anything comes back. Their contractors are also doing an extremely poor job with everything they touch, just to mend things in an unprofessional way. Avoid. Avoid. Did I say avoid? Yeah defiantly stay away. There's nothing to be happy about.

1 czerwca 2024
Opinia niezależna
Logo Leaders  - Cambridge

Odpowiedź od Leaders - Cambridge

Dear Roobeh

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Oceniono na 5 z 5

Exceptional service from my leasing agent- Alfie

I am incredibly pleased with the exceptional service provided by my leasing agent- Alfie. His professionalism and attention to detail have made the leasing process seamless and efficient. From marketing the property to screening potential tenants, he handled everything with expertise and care. Communication was prompt and clear, ensuring I was always informed and confident in the decisions being made.

24 listopada 2023
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Eric
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Alfie from Leaders Cambridge was very…

Alfie from Leaders Cambridge was very helpful and approachable. Has been a great point of contact for the past 3 years.

8 listopada 2024
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Elisa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Amazing experience, cannot recommend enough.

Cannot recommend Darcey from the Cambridge branch enough. She was exceptional throughout the entire process and was so helpful in answering any questions i had. She handled herself so professionally and made the whole process so easy.
I cannot thank her enough for the amazing experience I received from Darcey at the Leaders Cambridge branch.

24 października 2024
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Customer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Darcey a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

I have used Leaders for renting out my…

I have used Leaders for renting out my property and couldn’t be more grateful for the help I’ve received, particularly from Erin. She has always gone above and beyond for me and my property and is a real asset to the team

29 października 2024
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Claudia
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Erin a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Thank you Erin!

I have rented out my property with other companies in the past, but have recently changed to Leaders and it has by far been the best experience I have had with a letting’s agent. Erin has been so helpful through the whole process and her knowledge has been second to none. Thank you for all you have done to make this situation so stress free!

24 października 2024
Opinia niezależna
Logo Leaders  - Cambridge

Odpowiedź od Leaders - Cambridge

Dear Lauren
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Erin a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Excellent service from leaders partially Erin

Excellent service from leaders particularly from Erin! Great communication and very polite and professional! Would highly recommended!

22 października 2024
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Tyler
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Erin a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Great service

Erin made our experience so easy, great communication and very friendly.

16 września 2024
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Saffron
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Erin a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Efficient and proactive

I have been renting out my flat, and Leaders (specifically Alfie and the team) were very prompt to respond to any issues (repairs, house hold repairs) which arose and find a solution. Alfie and the team were always supportive and dealt with politeness

6 listopada 2024
Opinia niezależna
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Odpowiedź od Leaders - Cambridge

Dear Kranthi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie and the team a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Good service…

I have been a landlord for over 25 years. My property manager is Alfie. He is very good at sorting out any problems with the property. He comes back promptly. He is very good at his job. It is reassuring the property is in safe hands. He is a valued member of staff.

5 listopada 2024
Opinia niezależna
Logo Leaders  - Cambridge

Odpowiedź od Leaders - Cambridge

Dear Customer

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie a 5 star rating!

Many thanks
Customer Care Team

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