Leaders - Belper Recenzje 

42
•
Wynik TrustScore: 4.5 na 5

4,4

4 Chapel Street, DE56 1AR Belper, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I've never had any contact with leaders until recently but I can honestly say I'm more than happy very impressed with there service. They have been in regular contact with myself have kept me updated... Zobacz więcej

Oceniono na 4 z 5

Hard a great service. From the day we made the call to book for the viewing the staff were very nice and receptive. Millie was very helpful during the onboarding process she will response to all are... Zobacz więcej

Oceniono na 4 z 5

Used Belper, Derbyshire branch back in October last year (2022) many thsnks to Grace for helping to secure property from a distance and negiare with lovely landlady to have my pet at the property too.... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Agencja nieruchomości
  2. również w kategorii:
  3. Agencja pośrednictwa w wynajmie nieruchomości
  4. Inwestycja nieruchomościowa
  5. Nieruchomości – wyceny
  6. Rzeczoznawca nieruchomości

O Leaders - Belper

Napisane przez firmę

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Napisane przez firmę

Whether you are looking to sell or let your home, our teams are on hand to help.

Dane kontaktowe

  • 4 Chapel Street, DE56 1AR, Belper, Zjednoczone Królestwo

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

42 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 95% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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4,4

Wszystkie recenzje

(42)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2504

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service and the staff are…

Excellent service and the staff are really helpful

3 lutego 2026
Opinia niezależna
Logo Leaders  - Belper

Odpowiedź od Leaders - Belper

Dear Maricel,

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

Helpful

Patience and helpful

24 maja 2026
Opinia niezależna
Logo Leaders  - Belper

Odpowiedź od Leaders - Belper

Dear Amaravadee

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

Very great experience from the start

Very great experience from the start! Helped me find the perfect place and the process was very smooth! They are very efficient and friendly with communication.

30 kwietnia 2026
Opinia niezależna
Logo Leaders  - Belper

Odpowiedź od Leaders - Belper

Dear Alex
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Oceniono na 4 z 5

Helpful staff

Helpful staff, cannot fault them at all

27 września 2025
Opinia niezależna
Logo Leaders  - Belper

Odpowiedź od Leaders - Belper

Dear Ian Reeve, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Oceniono na 1 z 5

Bunch of criminals

These criminals illegally trespassed on my property and bolted one of their signs to my door, causing damage and stealing potential business for 3 months. If you want to have a dishonest, law breaking, agency represent you, look no further!

1 listopada 2024
Opinia niezależna
Logo Leaders  - Belper

Odpowiedź od Leaders - Belper

Dear Coral Newman

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Oceniono na 3 z 5

Be prepared to chase for your deposit…

Be prepared to chase for your deposit back, looking at the reviews this is a common trend.

it is not difficult to pay people what they are owed very disappointing and unprofessional if i don't receive my money I am raising a complaint and moving to dispute this with TDS.

11 czerwca 2025
Opinia niezależna
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Odpowiedź od Leaders - Belper

Dear Dale

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously.

We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards,
Customer Care Team

Oceniono na 5 z 5

Great service

27 lutego 2025
Opinia niezależna
Logo Leaders  - Belper

Odpowiedź od Leaders - Belper

Dear Daron

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

We had a wounderfull experience with…

We had a wounderfull experience with leaders and a happy with the service we received our consultant was most helpfull

3 stycznia 2025
Opinia niezależna
Logo Leaders  - Belper

Odpowiedź od Leaders - Belper

Dear Ezra
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

Had a great experience renting with…

Had a great experience renting with Leaders Belper. Madison was extremely helpful and nothing was too much trouble. She was always at the other end of the phone to answer any questions.

13 grudnia 2024
Opinia niezależna
Logo Leaders  - Belper

Odpowiedź od Leaders - Belper

Dear Helen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Madison a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 5 z 5

I rent a property from leaders and to…

I rent a property from leaders and to be honest the start didn’t go very well as there was jobs in the house that was promised would be done but wasn’t. Since Leah Bostock has taken over as property manager she has been so amazing and organised everything to be done. Me and my girlies can now enjoy our beautiful home. Thank you so so much!!! You are awesome!!!!

31 października 2024
Opinia niezależna
Logo Leaders  - Belper

Odpowiedź od Leaders - Belper

Dear Aimee

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Leah a 5 star rating!

Many thanks
Customer Care Team

Oceniono na 1 z 5

DO NOT USE LEADERS TO RENT OUT YOUR…

DO NOT USE LEADERS TO RENT OUT YOUR HOUSE!!!
Been diabolical from the minute my tenant didn't pay his 2nd month!!!
I had to ring them to find out why my rent hadn't been paid to me, to which I was told we have a procedure in which we go by... SURELY I should be the FIRST person you notify the DATE you haven't received their payment not leave it till 3 days later when I HAVE TO RING THEM to find out I wasn't getting paid anything.
MY TENANT hasn't paid his RENT for 5 MONTHS, I was told that even though I pay roughly £90 in charges that I wasn't paying for a FULLY MANAGED SERVICE 😳 WOW. I needed to pay an extra 3% for a fully managed service.
They then told me I had to wait 2 months before they could write to the tenant regarding arrears! Fair enough, but I then asked for an inspection to be done in which they cocked up numerous times. The 2nd time being the lady who was supposed to do it DIDNT HAVE TIME, EVEN THOUGH THERE WAS A NOTE ON THE RECORDS TO ENSURE IT MUST BE DONE!!! WOW again.
Then they got the end of tenancy date wrong, after everything.
So not only has my tenant been living in my property and not paid for 5 months they have let him stay an EXTRA 6 days in the property because some stupid person who can't do their job has input the wrong date!
You couldn't write it! HONESTLY STAY CLEAR!!!

25 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Outstanding service

I've never had any contact with leaders until recently but I can honestly say I'm more than happy very impressed with there service. They have been in regular contact with myself have kept me updated with my move. They truly do go above and beyond. Carnt thank them enough.. highly recommended.

14 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

"Effortless Relocation with Millie's Expert Guidance"

I had the pleasure of dealing with Millie at the Belper branch, we are in the process of moving from Dubai to the UK. She found the ideal house in the area that we were looking for, after we told her this is what we needed. We could not view, but she arranged for a very detailed video walk through telling us everything about the property in detail. From the video alone and what Millie told us, we were more than happy to progess. Millie went beyond being just someone who helped with finding the right property, we had a lot of questions to ask about the other process such as utilites, insurances and internet and everyone was answered. We have used specialist location companies in the past, and from what I can say Millie can teach them alot on how to assist someone moving to a new company.

ChatGPT
I had the incredible pleasure of working with Millie at the Belper branch during our relocation from Dubai to the UK, and I cannot express how impressed and satisfied we are with her outstanding service.

From the outset, Millie demonstrated an exceptional understanding of our needs. She not only located the perfect house in the desired area but also went above and beyond to facilitate the entire process for us. Given that we were unable to physically view the property, Millie arranged an incredibly detailed video walkthrough, providing us with comprehensive insights into every aspect of the home. This level of dedication and thoroughness made us confident and happy to proceed with the process.

What sets Millie apart is her commitment to the overall relocation experience. Beyond simply helping us find the right property, she patiently addressed all our queries and concerns about utilities, insurances, and internet services. Her wealth of knowledge and willingness to assist in every aspect of our move truly set her apart.

Having worked with specialist location companies in the past, I can confidently say that Millie's level of professionalism and customer care exceeds industry standards. She has a unique ability to guide and support individuals through the complexities of moving to a new country. Millie is not just a property consultant; she is a relocation expert who goes the extra mile to ensure her clients have a seamless and stress-free transition.

I cannot recommend Millie highly enough for her exceptional service, attention to detail, and genuine care for her clients. If you're looking for someone who not only understands your housing needs but also guides you through the entire relocation process with expertise and warmth, Millie is the one to trust. Five stars are simply not enough to reflect the level of satisfaction we've experienced.

17 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

Renting a house through Leaders

My stepson has been renting a house through Leaders for the last 4 months.
Jobs that were promised before he moved in were not done and still not been done. Reports on landlords repairs have been submitted with promises of action but no action. Leaders have been very slapdash in not resounding to our emails and overall, their level of service has been very poor. I speak as a retired property professional

28 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

From the first enquiry

From the first enquiry , very professional , super efficient and helpful.
After previously using a different agent , so happy to have changed to Leaders.
Highly recommended

21 listopada 2023
Opinia niezależna
Oceniono na 4 z 5

Hard a great service.

Hard a great service.
From the day we made the call to book for the viewing the staff were very nice and receptive. Millie was very helpful during the onboarding process she will response to all are numerous mails to her making sure we have all the information we needed. All staff we had interaction with were very professional. Thanks very much guys.

25 września 2023
Opinia niezależna
Oceniono na 5 z 5

From the first phone call

From the first phone call, all the way through the process, George and this team were brilliant and informative throughout, would highly recommend anyone to this estate agents! Thanks very much

20 września 2023
Opinia niezależna
Oceniono na 4 z 5

For letting a rental property, recommended

Very friendly and professional team at the Belper branch, and the communication has been excellent. I would like to praise George in particular for helping us with letting our new property, he resolved all of our queries in a speedy and professional manner. We also received a little gift basket for our move-in, which was thoughtful. Thank you team at Belper.

31 sierpnia 2023
Opinia niezależna

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