Leader Removals Recenzje 

232
•
Wynik TrustScore: 5 na 5

5,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Massive thanks to Leader Removals on sending the most professional, and friendly staff for our move! I can only recommend this service. Great, competitive price, with high standards.

Oceniono na 5 z 5

We chose Leaders because they were affordable, to the point and straight-forward, and post-removal it was 100% the right decision. Dimo, Teodor and Nikolai were friendly, respectful, organised, clear... Zobacz więcej

Oceniono na 5 z 5

Friendly, accommodating, & understanding service throughout. Removal team arrived on time. Lovely workers, very efficient, respectful, & knew exactly what they were doing. Excellent with moving my pia... Zobacz więcej

Oceniono na 5 z 5

Incredibly professional service. Moved us today and yesterday and they couldn’t have been thorough enough. Nothing was too much trouble. They boxed everything up, disassembled beds and reassembled and... Zobacz więcej

Informacje dotyczące firmy

  1. Przeprowadzki

Napisane przez firmę

Moving soon? Get a free quote now from Leader Removals and find the best prices for moving, packing, unpacking, storage or disposal services.


Dane kontaktowe

5,0

Doskonała

Wynik TrustScore: 5 na 5

232 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

5,0

Wszystkie recenzje

(232)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 16

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service

Was very impressed with the service today. The movers were punctual, efficient, well coordinated, and very considerate of my belongings during the move. No muss, no fuss. Just a great all around experience.

11 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Recommend to anyone

Amazing service and people
Professional and great at what they do moving us safely from Marlow to Cumbria
We would recommend them to anyone
Thank you
Liz & Rob

3 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Brilliant service received from Leaders

Brilliant service received from Leader Removals Ltd.
We would highly recommend them. They not only removed all our furniture efficiently and timely but organised our storage in a seamless way.
They are very friendly and have only your interest at heart.

1 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Great removal company

Great removal company, very precise and professional.
We are very happy to have used them for the removal of our furniture. The team is very passionate and skilled: they were able to complete the job quickly and without breaking anything. We strongly recommend Leader Removal!!

29 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent service and value

The service was great - the two removals men were punctual, very hard-working and worked extremely fast! It was also great value. We were so grateful to them for making moving day slightly less stressful.

28 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

Fantastic and Friendly!!!

Fantastic! I was literally astounded by how good these guys were. From the office staff to the removal crew, just perfect. Punctual, friendly and very hardworking. Took great care of everything and removed the anxiety as well as the furniture!! I cannot highly recommend this company enough. Do not waste your time booking anyone else. Extremely reasonable price too. Thank you guys!!!

21 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

Highly recommended!!

Highly recommended!!!
We used Leader Removals today and couldn’t have asked for a better service. The movers arrived exactly on time, they were very thorough when I explained what was to be left in the flat and what was to be taken with us.
The attention to detail was great, they were really careful with our boxes and had the whole flat cleared so quickly and efficiently I couldn’t believe it. On top of the the lads were really friendly and nice and were an absolute pleasure to deal with (unfortunately I’m terrible with names but I think it was Alex that helped me today) The office staff are really responsive and overall made the whole day a total breeze.
If you’re looking for a removals company you really won’t find better than this company - very competitively priced too which is always a bonus!

16 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

These guys were AMAZING!!

These guys were AMAZING!!! Excellent and friendly communication.

Good communication before the move, arrived on time in an appropriately sized vehicle.

On arrival presented me with paperwork, clearly laying out terms etc. I was required to sign on removal guys arrival, when leaving my address, when arriving at new address and when leaving final address.

Worked non stop, very friendly & efficient. My possessions were handled with care. There was even a secure area set aside in the van for my multiple screens.

I was able to pay by bank transfer.

I would highly recommend to anyone.

8 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

A brilliant experience all round

A brilliant experience all round. They made moving day so easy for us, going above and beyond and working extremely hard. Highly recommended and I will be using them again.

30 kwietnia 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent

Excellent, efficient all-around service. Fair pricing. Weekend availability. Highly recomend.

16 kwietnia 2021
Opinia niezależna
Oceniono na 5 z 5

Highly recommend Leader Removals

Highly recommend Leader!. Efficient and professional office service, enhanced by on time and professional removal boys. Careful and considerate, finishing on time and with no damage whatsoever. Brilliant!!

25 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Absolutely faultless experience

Absolutely faultless experience with Leader Removals. Great customer service from the start, very pleasant and answering all of my questions, making everything really clear and simple.

On the day of the move, the guys arrived bang on time, wearing masks, friendly and polite, and got on with the job immediately. Not the easiest job moving us out of a top-floor flat with no lift and with a bus lane outside - but there wasn't one complaint. They made what could have been a very stressful day hassle-free and we really appreciated it. The whole team were very professional and personable.

We were happy to pay slightly more than a couple of other quotes we recieved (though we received several that were priced higher than Leader, some quite a bit higher) for a great service that we could trust - and that's absolutely what we recieved. They made sure they quoted us accurately so no extra time was needed - especially as they worked so quickly! Thank you again!

21 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Absolutely amazing team

Moved in February, Leader Removals were fantastic from start to finish. Carried on moving items in to the house via candle light because of an electricity problem. Really do recommend them.

15 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Movers not shakers

Your belongings are safe with Leader. They are punctual, polite and professional. They work damn hard. Their prices are very competitive. I've used them twice and will continue to recommend them.

15 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Professional company and fantastic service!

I am very pleased I chose to use the services of Leaders Removals! The team were great and everything was done incredibly professionally, smoothly and quickly! They were always very quick to respond to all queries and were also incredibly careful with all the items they were moving. Without doubt I would recommend Leaders Removals to anyone looking to move house with a professional and efficient team! Thank you! :-)

14 marca 2021
Opinia niezależna
Oceniono na 1 z 5

**AVOID AT ALL COSTS** Terrible customer service and a rip off!!

An absolute rip off and terrible customer service. I was quoted £260 + VAT (hourly rate) for the move a couple of days ago, I then showed them a video of what needs to be moved and they bumped the price to £350 + VAT (hourly rate). When I called them up and asked them to explain the reason, all I got was a load of nonsense saying they had a limited amount of staff. How can you change your prices dependent on staff??? Ridiculous! On top of that when I tried to put my point across the customer service agent Letty spoke all over me, to the point where I had to tell her that I was still talking and to allow me to finish. Looks like Letty needs more training as her customer service skills are appalling (take note management).

Re: I'm not having a go at the service of your removal job it self as I'm aware it wasn't used. I'm talking about your prices and most importantly the customer service.

With the service, I agree I wasn't speaking in the correct tone, but I was upset, you would've been the same if you weren't a happy customer, and I wasn't speaking abruptly from the get go - it was gradual. I also understand that if Letty was trying to defend her point first and I jumped over what she was saying then I'm in the wrong, but I was the one talking first trying to make my point and she was speaking over me, expecting me the customer, to hush down and listen to her point. She only then allowed me to finish what I was saying for the duration of the call because I called her out on it, and that it was not good customer service.

9 marca 2021
Logo Leader Removals

Odpowiedź od Leader Removals

Dear RM,

Your two quotes were based on different information and offered different services. That was clearly displayed in the quotes as well. That is why we wanted more information in the first place and requested to see the video, as you didn't want to give all the details over the phone. We would like to point out that both of your quotes were provided free of charge, they were non-binding, at no point did you book a service, agree on a price or engage in using our services in any way. You solely requested the quotes to use in comparison with other companies so you can book the cheapest option. As for your experience with our customer service, I can assure you that our staff is very carrying and understanding and patient, including our colleague Letty. Your call, however, stated with you already yelling on the phone, insulting our colleague and not letting her speak at all. She only spoke over you in an attempt to defend herself but when you continued yelling for 12 minutes she listened to everything that you had to say up until you hung up.

While the second half of your review is only advertising another company, I would like to point out that the service that they offer is completely different. There is always going to be a cheaper option but at the cost of the service. We are a professional removals company with trained staff and not a man and a van company that outsources the bookings to anyone, experienced or not. You can Google reviews for companies like that and when you go past the big websites where they buy their reviews, you will see what the real customer experience is there. There are whole articles about the company that you chose to promote in particular.

The team at Leader Removals.

Oceniono na 5 z 5

Really Impressed

The guys were bang on time, moved quickly and safely and were super helpful, the estimate was also spot on which I was very impressed with! They moved our houseplants and antique items with care and I couldn't have asked for a less stressful experience moving across the country!

8 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Use Leader and theres one less thing to worry about

Moving is stressful. But it will be less difficult for you if you use Leader Removals. Found them through google. They were one of the cheapest.
Excellent firm. Great staff. Phone call from them on the way.
Packed up super quickly. Met them at our destination and everything unpacked just as fast.A big weight off our minds.
Cannot recommend highly enough.

23 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Brilliant Service

Absolutely first class service an incredibly hard working, polite, careful and knowledgeable crew who made the difficult job of moving a great deal easier. I have no hesitation in recommending Leader Removals and we have already booked them for our daughter's move next week

21 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent removal company

Excellent removal company. Did the whole house within the quoted time, and were helpful, careful and friendly. They also went above and beyond when changing the configuration of a sofa to suit the needs of our new house. Would definitely use again.

23 stycznia 2021
Opinia niezależna

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