Buy Nicoletti Instead
We did a subscription with Lavazza for a number of years because of price (under 60 dollars for 3 bags or 6.6 lbs) and the need for dry beans for our Jura S8. Not once did we receive even one bag that the roast date was not over 3 months old. Recently, what has prompted this review, our subscription was shipped February 11th and it has still not been received-today is March 8th. I contacted these (lazy) people starting two weeks after the subscription order was shipped-keep in mind we’ve been members for years and the orders never took more than 7 days to arrive (we live in Texas). I contacted them 4 times letting them know we were running out of coffee. One response after two weeks was thanking me for contacting them and to let them know if we have a delivery issue? Every one makes mistakes but the cost to keep a loyal customer, like realizing a subscription customer’s order has not been received (their website shows subscription orders in progress) and not do something about it is a sign of this company’s priorities. Really? 60 dollars? Why not reach out to the customer and let them know you mean something? Why not send another order after one week when over a dozen previous orders took less than a week? Amazon direct orders is the only thing keeping this company afloat. The good news is we started ordering from Nicoletti coffee from the Bronx. Wow!! What a great surprise!! They roast coffee every day and ship two day delivery!! We ordered 4 lbs at midnight on Wednesday, February 25th and received it Monday, March 2nd!! And it was roasted the day before we ordered it-February 24th!! And the beans are dry to use in our super automatic Jura S8!!
Buy Nicoletti “Old School” instead of this harsh bean and get it just days later AND has a roast date of less than a week!!
