Laurajamesfurniture Recenzje 373

Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had ordered a couple of upholstered dining chairs to match six I had already from Laura James. They arrived and I was very pleased with them. However, the colour of the legs was not what I had ord... Zobacz więcej

Oceniono na 5 z 5

Once it was established that my radiator cover was missing,I was asked if I still wanted it. Having said I did,which was on a Tuesday it was delivered on the Friday of the same week. Anniesa was very... Zobacz więcej

Oceniono na 2 z 5

We purchased a Kemble bistro set this spring and went on to purchase an outdoor furniture cover specifically for the bistro set 1.The first cover arrived incorrectly labelled and twice as... Zobacz więcej

Oceniono na 1 z 5

A follow on from the last review, the company sent me the slaths without my knowledge. I never asked for or agreed to them. They told me on numerous occasions they would send a courier to collect th... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

373 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 46% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

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Oceniono na 2 z 5

They won’t take some returns

I bought a fairly expensive table. Built it. Then realised, having lived with it for a day, that it was just going to be too big for the space. Laura James will not take it back. Once built they won’t touch it. Won’t even discuss it. It was not easy to construct and some of the bolts did not meet the pilot holes they were suppose to so I now have to sell this item privately with a build quality that is debatable. I cannot sell it. It’s been 3 weeks and no one is buying and I have dropped the price by half. I’m posting this review just so people know that once you build it you are on your own with Laura James. The won’t even consider taking it back at a reduced price. Pretty poor and this table is stock on my kitchen, all boxed up and currently going no where.

9 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Even though I purchased a while ago

Even though I purchased a while ago, I only got the bedside units assembled over the weekend, as we have not moved into the new house yet. I am delighted with them. They are very neat and wipe clean 👌

30 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great experience and CS

Ordered a good size order, coffee table, side table, hall table, 2 beds and a mirror from Laura James, all the furniture arrived as ordered and expected but unfortunately the mirror arrived cracked, but without any fuss or hardships astrid helped us get the mirror replaced, and a new one on the way. 10/10 would recommend th company easy to deal with and sorted the one issue within 3 emails

19 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Avoid

So far -- I ordered furniture in Jan, told it would be delivered start of April. Now told not to expect it til mid - late May. That will have been 4 months!
I don't believe the furniture is designed in England as per the website and in fact feel like the site is just trying to be an upmarket furniture company when really it's part of Temu from China!

25 marca 2026
Opinia niezależna
Logo Laurajamesfurniture

Odpowiedź od Laurajamesfurniture

Hi Lorna,

Thank you again for sharing your feedback.

I can confirm that I have now been in contact with you directly regarding your order.

As discussed, your item was purchased as a pre‑order, which does involve a longer lead time.

However, I completely understand the frustration caused by the additional delay, and I apologise for this.

To assist and acknowledge the inconvenience, I have issued a gesture of goodwill, which has now been applied to your order.

Should you need any further help or have any additional questions, please do not hesitate to reach out.

Oceniono na 5 z 5

Fast delivery

Fast delivery, good quality product for a great price. Received a follow up phone call to check i was happy with the product etc. Excellent service

9 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Three faulty cabinet doors in a row

I ordered a chest of drawers. It’s beautiful, but it arrived with a damaged door. They have now sent me a replacement twice — both times the door was defective again. I’m curious to see what the third one will look like. I won’t be shopping here again.

15 lutego 2026
Opinia niezależna
Logo Laurajamesfurniture

Odpowiedź od Laurajamesfurniture

Good afternoon, Lulu,

Thank you for bringing this to our attention, and I'm truly sorry to hear about the issues you've experienced. Based on the details in your review, we're currently unable to locate your order in our system.

To help us investigate and resolve this matter as quickly as possible, I’ve sent you a request for further information, including your order number and contact details.

We completely understand how frustrating this situation must be and are committed to finding a solution for you.

Kind regards
Kelly Anthony
Customer Service Advisor

Oceniono na 1 z 5

Furniture came broken tried contacting…

Furniture came broken tried contacting them and got no reply

9 marca 2026
Opinia niezależna
Logo Laurajamesfurniture

Odpowiedź od Laurajamesfurniture

Good afternoon, Sean,

Thank you for bringing this to our attention, and I'm truly sorry to hear about the issues you've experienced. Based on the details in your review, we're currently unable to locate your order in our system.

To help us investigate and resolve this matter as quickly as possible, I’ve sent you a request for further information, including your order number and contact details.

We completely understand how frustrating this situation must be and are committed to finding a solution for you.

Kind regards
Kelly Anthony
Customer Service Advisor

Oceniono na 5 z 5

The nest of tables

The nest of tables i ordered was delivered within a few days, and are great value for the price ,I will order of this company again

21 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Great quality

Great quality, exactly what I wanted in a product for a small area. Would definitely purchase from the company again

24 lutego 2026
Opinia niezależna
Oceniono na 4 z 5

Corona nest of tables

For an inexpensive nest of tables the "corona pine" is perfect and look the part. They are self-assemble and while it wasn't difficult to follow the instructions I did have to use a drill to get the screws in and even then they didn't fully connect so tables feel slightly shaky but I won't be sitting on them so they suit me fine for the price paid.

22 lutego 2026
Opinia niezależna

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