Whilst the service received with issues was good. One of our tills stopped working and our contract was for 2, even though they knew we were now down to 1 till they still auto renewed the contrac... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Quick system installation service & very trustworthy. I'd say fuss-free software offers business owners exactly what they need to get going, from enabling transactions to managing stock. Worked with M... Zobacz więcej
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We have been using Langley Compass Group for year for all our till system needs , WiFi , cabling , live booking system , hardware and software for many years. They have consistently delivered a sup... Zobacz więcej
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Adil was very helpful dealing with a number of issues we were having, he dealt with them promptly and professionally and kept calling me back when having signal issues and all this late on a Friday e... Zobacz więcej
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Informacje dotyczące firmy
- Dostawca sprzętu dla płatności elektronicznych
- Agencja konsultingu biznesowego i IT
- Przetwarzanie chmurowe
- Naprawa i serwis komputerów
- Usługi płatnicze
- Dostawca oprogramowania
Napisane przez firmę
Langley Compass Group is your trusted leading provider of technology solutions, here to make your business better, whilst making your life easier Our cutting-edge Electronic Point of Sale [EPoS], Integrated Payment’s and IT hardware and software solutions take your business that step further, with a service you can rely on
Dane kontaktowe
Langley House Brandon Way, B70 8JN, West Bromwich, Zjednoczone Królestwo
- 0121 525 5566
- rich.v@langleycompassgroup.co.uk
- langleycompassgroup.co.uk
went from great to awful issue now resolved
Whilst the service received with issues was good. One of our tills stopped working and our contract was for 2, even though they knew we were now down to 1 till they still auto renewed the contract for 12 months for the 2 tills. I called and spoke to Richard, after a number of calls he said they could amend the contract to 1 till and backdate it so credit the extra we had paid - although i have now chased many times to get this done but keep getting ignored and they continue to take the money for the 2 tills this has now dragged on for 6 months - totally dissatisfied.
the matter is currently being looked into by Michael Dobson - will see if we are able to sort the issue out
the issue has now been sorted out and i am happy with our service agreement and the assistance i get where we are if the situation had been resolved quickly i would have given 4 or 5 stars
2 grudnia 2025
Opinia niezależna
Odpowiedź od Langley Compass Group
Hi Joanne,
Thank you for your review and I’m sorry to hear that you’ve had a negative experience.
To help us look into this properly, could you please provide your invoice number or account number, along with the name the account is registered under? This will allow us to locate your details and investigate the issue fully.
Once we have this information, we’ll review what has happened and come back to you with a resolution as quickly as possible.
Many thanks
Langley Compass Group
Super impressed by their high level of…
Super impressed by their high level of customer service. Always helpful and professional.
5 listopada 2025
Opinia niezależna
Absolutely brilliant support
Absolutely brilliant support – super efficient, helpful and always quick to respond. Every time I’ve needed help, the team has resolved the issue swiftly and professionally. Highly recommend!
10 lipca 2025
Opinia niezależna
Odpowiedź od Langley Compass Group
Hi Sarah,
Thanks so much for the great feedback! We're glad we could help and really appreciate your support.
I've had the pleasure of working with Richard Vickers
I've had the pleasure of working with Richard Vickers for over 12 years and, more recently, with Langley Compass Group. Throughout, the service, support, and advice on POS systems have been outstanding. Richard’s knowledge, professionalism, and dedication have made a real difference for both myself and my clients. Langley’s till systems and overall support come highly recommended!
28 kwietnia 2025
Opinia niezależna
Michael Dobson
Michael. Dobson has given us outstanding customer service well above our expectations- he’s been kind and courteous throughout sorting our issues out and now we can make full use of the back office systems that were a big puzzle to me personally- Ben and Adil have also been very kind and helpful and we are very happy with your systems and especially all the staff who help and support us - thank you
6 listopada 2024
Opinia niezależna
Odpowiedź od Langley Compass Group
Thank your 5* review and comments about our team members.
Langley Compass Group offer a great range of Business IT solutions.
LCG identified potential IT issues for our business and have quickly arranged to implement systems and equipment improvements to key Bar Services.
3 czerwca 2024
Opinia niezależna
Odpowiedź od Langley Compass Group
Hi Pete, glad the team could help with your recent EPOS and network support queries. If you need any further assistance following the network survey please contact our support team.
As usual Legh was super quick to deal…
As usual Leigh was super quick to deal with our most recent request .
Great customer service!
30 maja 2024
Opinia niezależna
Odpowiedź od Langley Compass Group
Thank you for taking time out to leave us 5* review, i will pass you comments onto Leigh.
Thank you Rory for sorting my scanning…
Thank you Rory for sorting my scanning issues!
Very helpful
14 marca 2024
Odpowiedź od Langley Compass Group
Hi Louise, thank you for the 5* review, I will pass your comments onto Rory's line manager.
Odpowiedź od Langley Compass Group
Thank you for the 5* review
Quick and helpful
12 marca 2024
Odpowiedź od Langley Compass Group
Hi Olga, thank you for the 5* star review if you need any further assistance please contact our support team.
Great help desk and service
11 marca 2024
Odpowiedź od Langley Compass Group
Hi Alison, thank you for taking time out to leave your review. If you need any further assistance please reach out to our support team.
Odpowiedź od Langley Compass Group
Hi Aron, thank you for your 5* review
Always helpful thank you :-)
8 lutego 2024
Odpowiedź od Langley Compass Group
Hi Anna, thank you for your 5* review
Prompt and professional service
12 lutego 2024
Odpowiedź od Langley Compass Group
Thank you for the 5* review
All credit to adil
Adil was very helpful dealing with a number of issues we were having, he dealt with them promptly and professionally and kept calling me back when having signal issues and all this late on a Friday evening.
Thank you very much Adil
9 lutego 2024
Opinia niezależna
Odpowiedź od Langley Compass Group
Hi Aron, thanks for the 5* review following your experience using our EPOS out of hours support service . I will also pass on your review to Adil's line manager.
Odpowiedź od Langley Compass Group
Hi John, thank you for the 5* review, if you require any further assistance please contact the Compass Support team
As usual
As usual - Excellent service with prompt and efficient resolution of issues
23 listopada 2023
Odpowiedź od Langley Compass Group
Hi Richard, thank you for your 5* review, if you require any further assistance please contact the Compass IT support team.
Odpowiedź od Langley Compass Group
Hi Caroline, thank you for the 5* review
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