Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great customer service - provided me with help to ensure a faster refund to a non EU country and created the return label for me and sent it. Even followed up to check that everything went to plan. Wi... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Worst customer service ever! I ordered once from them and I will never do it again, I returned my package more than three weeks ago and still no refund, they way that 'my package is stuck in customs'... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I love the brand I discovered on LabelRow! I purchased a pair of leather boots for my mom for Christmas, and she's been wearing them non-stop ever since. The quality is outstanding, and my mom absolut... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Made an order for a 5 items, and loved every single one of them! The delivery was extremely speedy, and the customer services was very friendly and professional, I contacted them as I needed this as... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą damską

Napisane przez firmę

LabelRow is an online marketplace curating a selection of independent, up and coming fashion brands. We care about people. Their hustle, their creativity and their passion. That's why, at our core, we support independent designers. Embarking on a journey or European discovery, we aim to bring the best of those brands right to the forefront. Our ambition is to unite the independent design community and the consumers that appreciate their craft.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

28 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Exceptional customer service

Great customer service - provided me with help to ensure a faster refund to a non EU country and created the return label for me and sent it. Even followed up to check that everything went to plan. Will shop again! Elena in customer service was incredible!

22 kwietnia 2024
Opinia niezależna
Logo LabelRow

Odpowiedź od LabelRow

Thank you so much for taking the time to leave a review for us, your feedback is really important to us. We appreciate it a lot.

Oceniono na 1 z 5

Worst customer service ever

Worst customer service ever! I ordered once from them and I will never do it again, I returned my package more than three weeks ago and still no refund, they way that 'my package is stuck in customs' while the tracking number shows that the package has arrived. A joke

7 maja 2024
Opinia niezależna
Logo LabelRow

Odpowiedź od LabelRow

Hi Maria,

We understand and apologise for any frustration you may have experienced. Your parcel was held in customs due to unpaid duty fees, and unable to be retrieved until these were paid. We can confirm that your refund has been processed.

We appreciate your feedback and have since improved our returns process.
If you have additional questions or concerns, please don't hesitate to reach out. We appreciate your understanding.
Thank you,
The LabelRow Team

Oceniono na 5 z 5

Boot-tastic Discovery

I love the brand I discovered on LabelRow! I purchased a pair of leather boots for my mom for Christmas, and she's been wearing them non-stop ever since. The quality is outstanding, and my mom absolutely loves them! The perfect find for a stylish and lasting gift.

23 stycznia 2024
Opinia niezależna
Logo LabelRow

Odpowiedź od LabelRow

Hi Heather. Thank you so much for taking the time to leave a review for us, your feedback is really important to us. We appreciate it a lot. We as so happy you and your mum loved the shoes you found on LabelRow. Thanks again

Oceniono na 1 z 5

I ordered two pairs of shoes by MEXAS

I ordered two pairs of shoes by MEXAS. Based on conversion charts for shoe size, I ordered 37 (I'm US 7). There were no indications on the product description about sizing down or up, so I went with my size. After my order, I waited over 2 weeks for the package only to see they sent me a size 36 (!) and a 37, both of which are way too small. I'm so disappointed about having wasted money on shoes that don't fit at all. I want to return, but LabelRow refuses to send me a return label. Even after I clearly notified them of the initial sizing issue (they sent 36 instead of 37 for one of the pairs). I never got an order confirmation, so this could have been mitigated from the get-go, but was too late after they shipped.Now either I pay a crazy amount of money to return the tiny shoes to Spain or ??

26 grudnia 2023
Logo LabelRow

Odpowiedź od LabelRow

Hi Alma,

Thank you for sharing your feedback. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We are sorry to hear you are unhappy with your order.

We understand your frustration with the situation, but unfortunately, we are unable to change a size after an order is shipped. A confirmation email was sent at 4:22 am GMT on the 24th of December. We were not notified of the size change until the 2nd of January when the order was on its way to you.

Concerning delivery times, the delivery time on our website states, that it takes 10-14 days to receive your order, which is why it took 2 weeks to arrive. We understand this can be frustrating and we are working hard to improve these timeframes.

LabelRow does not currently offer free returns. You can view that on our website. You can also find this information at the end of each product description. Our team regrets you feel we refused to send you a return label, but this is not something we currently offer.
Even so, the LabelRow team would like to support you with your query, if you have not yet returned your items, please respond to the returns email we sent you and we will happily assist you.

If you have any questions or require further assistance, please do not hesitate to reach out to our customer support team at info@labelrow.com
We are committed to addressing any remaining concerns you may have.

Thank you,

Oceniono na 5 z 5

My new go-to for stylish and timeless fashion

I don’t often leave reviews but I recently discovered LabelRow and the quality of their clothing is amwzing, and their designs are both modern and timeless. Shipping was prompt, and the items arrived neatly packaged. LabelRow has definitely become my go-to for stylish and high-quality fashion pieces!! I highly recommend them to anyone seeking top-notch clothing and a seamless shopping experience :)

26 grudnia 2023
Opinia niezależna
Logo LabelRow

Odpowiedź od LabelRow

Hi Asoka. Thank you so much for taking the time to leave a review for us, your feedback is really important to us. We appreciate it a lot. We as so happy you loved the items you have found in our store. Thanks again

Oceniono na 5 z 5

Made an order for a 5 items

Made an order for a 5 items, and loved every single one of them! The delivery was extremely speedy, and the customer services was very friendly and professional, I contacted them as I needed this as a Christmas present.
Will be making more purchases here as they have unique brands.

19 grudnia 2023
Logo LabelRow

Odpowiedź od LabelRow

Hi Lara, Thanks so much for taking the time to leave such a fantastic review, your feedback is so important to us!

Oceniono na 1 z 5

I have not received my order

I have not received my order, I paid for expedited shipping and when I’ve written to ask for a tracking number I’ve received no response.

18 grudnia 2023
Logo LabelRow

Odpowiedź od LabelRow

Hi Lea, We are sorry you have not received your order yet. We currently do not offer expedited delivery on LabelRow, and due to the holiday season, there have been delays in deliveries, we would like to appologize for this.
We can confirm that your order is on its way to you, and you should receive it soon.
We have just emailed you with a more recent update via email.
If you need any more help do let us know

Oceniono na 5 z 5

All good

All good
Easy and on time
Photos accurate to the real thing
Love the dress

15 września 2023
Logo LabelRow

Odpowiedź od LabelRow

Hi Cristina, Thank you so much for your brilliant review. We are happy you had a great experience and loved the product you purchased on LabelRow

Oceniono na 5 z 5

5 star service for a 5 star piece

great correspondence from LabelRow in regards to my purchase and my delivery. Delighted with my new sandals, they are a very special piece not to be found everywhere

8 sierpnia 2023
Logo LabelRow

Odpowiedź od LabelRow

Hi Claire, thanks so much for taking the time to leave such a fantastic review, your feedback really is so important to us!

Oceniono na 5 z 5

Me encanta el bikini

Me encanta el bikini, muy favorecedor y calidad excelente!

24 maja 2023
Logo LabelRow

Odpowiedź od LabelRow

Hola Cristina, muchas gracias por tomarte el tiempo en dejar una review tan buena. Nos alegramos mucho que te gusto tu bikini, Gracias!

Oceniono na 5 z 5

Had a great experience

Had a great experience.
The product was shipped quickly and great customer service.
Would should again

7 czerwca 2023
Opinia niezależna
Logo LabelRow

Odpowiedź od LabelRow

Hi Troy, thanks so much for taking the time to leave such a fantastic review, your feedback really is so important to us!

Oceniono na 5 z 5

Seamless experience from start to…

Seamless experience from start to finish! Amazing customer service and lovely products too!

7 czerwca 2023
Opinia niezależna
Logo LabelRow

Odpowiedź od LabelRow

Hi Lianne, thanks so much for taking the time to leave such a fantastic review, your feedback really is so important to us!

Oceniono na 5 z 5

Will recommend

Delivery was fast, product of great qualilty and great communication from the seller. Overall a good experience. Will order here again.

12 maja 2023
Opinia niezależna
Logo LabelRow

Odpowiedź od LabelRow

Hi Tess. We as so happy you loved your order. Your feedback is really important to us! Thanks again

Oceniono na 5 z 5

Love the swimwear i bought at Labelrow

Love the swimwear i bought at Labelrow! size fits perfect, quality is excellent! Shipping and delivery worked within the dates they provided! Love all the products and brands in this store! Will be back VERY SOON! ;)

1 czerwca 2023
Opinia niezależna
Logo LabelRow

Odpowiedź od LabelRow

Hi Anita. We as so happy you loved the swimwear you purchased. Your feedback is really important to us! Thanks again

Oceniono na 1 z 5

Never received my order.

Never received my order.. no communication about it

18 maja 2023
Logo LabelRow

Odpowiedź od LabelRow

Hi Amanda,

We are sorry you have not received your order yet. Our customer service working hours are Monday to Friday 9 to 5 GMT time. As per our records, we initially reached out with an update on the delay with your order.
We have just emailed you with a more recent update.
If you need any more help do let us know

Oceniono na 5 z 5

I adore these shoes I got l recently…

I adore these shoes I got l recently from Label Row. The service was fantastic and arrived in excellent condition. I wore the shoes to a wedding at the weekend and they were really comfortable all day and night and got tonnes of compliments.

4 maja 2023
Logo LabelRow

Odpowiedź od LabelRow

Hi Leuween. We as so happy you loved your shoes. Your feedback is really important to us! Thanks again

Oceniono na 5 z 5

I love this brand

I love this brand! it has sooo many options to dress fashionably without dressing the same as everyone else!

14 listopada 2022
Opinia niezależna
Logo LabelRow

Odpowiedź od LabelRow

Hi Anita, thanks so much for taking the time to leave such a fantastic review, your feedback really is so important to us!

Oceniono na 5 z 5

Very nice and customer friendly…

Very nice and customer friendly response to my e-mail about the sizing of the ordered shoes. Quick delivery!

19 maja 2022
Logo LabelRow

Odpowiedź od LabelRow

Hi Ieva. Thanks so much for taking the time to leave such a fantastic review, your feedback is really important to us! We are happy our customer service was able to help. Thanks again

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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