Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... Zobacz więcej
Reakcja na opinię
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Can someone please respond to my email that I sent on 12 May? This happened last time where I couldn't get a response until I posted a negative review.
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... Zobacz więcej
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Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Dane kontaktowe
71-75 Shelton Street, WC2H 9JQ, London, Zjednoczone Królestwo
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4,4
Doskonała
940 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
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Inni użytkownicy przeglądali również
Brought this for my granddaughter’s…
Brought this for my granddaughter’s nursery .
My daughter is really pleased with it, very sturdy, lovely fabric ..Very comfortable.
Good communication with the delivery and arrived as said ...Very pleased with the overall service..
11 listopada 2024
Odpowiedź od kubdirect.co.uk
Thank you for your review! We’re so happy to hear that both your daughter and granddaughter are pleased with your purchase. It’s great to know we met your expectations. We truly appreciate your feedback! 😊
Wonderful product and wonderful…
Wonderful product and wonderful services, had to email for assistance and they were great! Very happy
21 listopada 2024
Opinia niezależna
Odpowiedź od kubdirect.co.uk
Thank you for your kind words! We’re so glad you’re happy with both the product and our service. It’s great to hear our team could assist you! 😊
Odpowiedź od kubdirect.co.uk
Thank you for your wonderful feedback! 😊 We're thrilled to hear your order arrived on time and was easy to assemble. Enjoy your purchase, and let us know if we can assist you with anything else! 💕
Odpowiedź od kubdirect.co.uk
Thank you so much for your kind words! 😊 We're glad you’re happy with your purchase. If you need anything else, we’re here to help! 💕
Great quality mattresses
Great quality mattresses and appreciated the free mattress protector that came with. Baby very comfortable and sleeping well!
23 października 2024
Odpowiedź od kubdirect.co.uk
Thank you very much for your review. Glad to hear your happy with your order and baby is sleeping well! :)
Excellent service
Arrived quickly and the driver was very kind.
The cushions are good quality and fit on my old rocking chair.
25 października 2024
Odpowiedź od kubdirect.co.uk
Thank you for your review! We’re so glad the cushions fit your rocking chair perfectly and that you’re happy with the quality and delivery. Enjoy!Thanks for your review
AVOID - will not respond when delivered half a product!!!
Nursing chair arrived with no screws/parts to assemble. Ignored emails and calls for two weeks now - I can only assume this is intentional. Avoid this company they will take your money and deliver a product that is unusable!!!
18 października 2024
Opinia niezależna
Odpowiedź od kubdirect.co.uk
Hello Hannah,
We’re very sorry to hear about your experience with the missing parts for your nursing chair and the lack of communication. This is certainly not the standard we aim to uphold, and we apologise for any frustration this has caused.
It sounds like there may have been an issue with our response times, and we’re committed to resolving this promptly for you. I've spoken to our support team regarding this and we’ll ensure you receive the necessary parts as quickly as possible.
Thank you for your patience, and again, we apologise for any inconvenience. We look forward to resolving this and restoring your confidence in us.
Warm regards,
Hayley
Just amazing
Just amazing. Luckily i got the nursing chair for half the price, the quality, performance, comfort, speed of delivery and all are really great. Very pleased. Highly recommend.
14 października 2024
Odpowiedź od kubdirect.co.uk
Thank you so much for your kind words! We're thrilled to hear you're pleased with the nursing chair's quality, comfort, and delivery. Enjoy, and thank you for recommending us!
Great quality mattress
Great quality mattress, firm and feels luxurious. No smell and even got a free mattress cover. Fantastic
14 października 2024
Odpowiedź od kubdirect.co.uk
Thank you for the wonderful feedback! We're delighted you're enjoying the quality and comfort of your new mattress, and glad the added mattress cover was a nice bonus.
Odpowiedź od kubdirect.co.uk
Thank you for your kind words! We're thrilled to hear you're pleased with the quality!
Odpowiedź od kubdirect.co.uk
Thank you for your review! We're thrilled to hear you enjoyed the quick delivery and that you’re finding the chair comfortable—especially the high back feature. Enjoy!
Odpowiedź od kubdirect.co.uk
Thanks for the great review! We;'e glad you're happy with your order. Have a great day!
beautiful, compact, comfy and sturdy chair.
quick delivery
beautiful, compact, comfy and sturdy chair.
Shame the cover isnt machine washable
23 września 2024
Odpowiedź od kubdirect.co.uk
We really appreciate you taking the time out to share your experience with us, thank you for your review.
Delivery was forfilled by Royal mail…
Delivery was forfilled by Royal mail Parcel force little difficulty with being in but if we could choose delivery day would of been simpler.
Chair is great would deal with Kub again if needed.
30 września 2024
Odpowiedź od kubdirect.co.uk
The team here at KUB is thrilled to receive such a great rating, thank you.
Great cot & mattress
Great cot & mattress - well priced
Very good customer service
Only thing that could’ve made it better would’ve been a bit more communication on delivery- as it was made by two different companies & that’s wasn’t explained & so was a bit complicated
19 września 2024
Odpowiedź od kubdirect.co.uk
On behalf us all of us at KUB, I would like to thank you for sharing this great review about our online store! We are thrilled that you enjoyed your experience and thank you for the feedback. We have taken this onboard to make the relevant changes going forward.
Thank you
You unexpectedly included a free cover with the mattress I ordered, and the delivery arrived intact, swiftly and when you said it would. Thank you!
26 września 2024
Odpowiedź od kubdirect.co.uk
Thank you for your kind words. We're grateful for your feedback. It's our pleasure to provide the best possible service for our customers. We now offer a free mattress protector with all of our mattress orders. Super pleased this was an added bonus for you. Please visit us again soon.
Great product!
The delivery was left in a bush next to our house without anyone telling us it was there! Other than that, the product is really good! The size seems ideal for a one-month old currently and you can rest your arm on the soft arm rests when feeding and when she's sleeping. The fabric is tough and you can clean milk etc off easily. The gliding is really smooth and I think we'd prefer this to rocking. It's been a game-changer for wife's breast feeding and even bottle feeding, rather than trying to feed in bed overnight which was causing bad pain. It doesn't say in the spec specifically that there's "lumbar support" or anything but the back is supportive and v comfortable. Easy to assemble. Hadn't used Kub before but we're impressed!
18 września 2024
Odpowiedź od kubdirect.co.uk
Hello there, we really appreciate your time for leaving us a brilliant product review. We’re very pleased that you’re happy with your new nursing chair and found it easy to assemble. We really hope you enjoy your time in your new nursing chair!
Odpowiedź od kubdirect.co.uk
Thank you for the kind words! We’re so happy your shopping experience with KUB went so smoothly.
Odpowiedź od kubdirect.co.uk
Thanks for the awesome review! We work hard to meet expectations like yours.
The tray does not fit the stand
The tray does not fit the stand. It continually pops off and causes a danger to our daughter so the product is unusable
2 września 2024
Odpowiedź od kubdirect.co.uk
Hello, We are sorry to hear this. We have emailed you with assistance following through to a resolution for this issue. Many thanks
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