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The welcome package looked straightforward until I checked my account balance after playing. Turns out bonus funds and real money are locked separately and I couldnt access them together like the marketing suggested.

Tried to withdraw last week and they asked for my passport scan. Submitted it, waited three days, then they asked for the same document again saying it wasn't received. Bit frustrating tbh.

Just tried to cash out and had to send in my passport and utility bill. After they verified it I got an email asking for the same ID documents once more. Why didnt they just check properly the first time.

Applied for 60 euros cashback and received 35. Asked support three times and got three different explanations, none of which matched the original offer.

Received an email saying my welcome bonus expired on the 15th. Checked my account on the 14th and it was already gone. When I asked support they said the terms mentioned the 12th but I never saw that anywhere.

Their identity check system asked me to verify twice in couple of days. Support couldn't explain why the first submission failed or what was different about the second one.

Their live chat is useless on weekends. I waited nearly an hour in queue just to ask about withdrawal limits. By then I'd lost interest in playing anyway.

Deposit bonus disappeared 3 days early. The confirmation email and the actual expiry date didnt match up at all. Tbh the whole thing felt like a waste of time sorting out.

Tried to set a weekly deposit cap and it showed as active straight away on my screen, but the system didnt actually enforce it for couple of days. Frustrating.

Contacted support Saturday around 9pm and the queue said 37 minutes. Came back 20 minutes later and it jumped to 89 minutes. Didnt bother waiting after that.

The welcome process asks for email verification but the message never arrives. I've been locked out for a week now and support keeps saying it's on the way. No timeline given, no real help offered.

Got stuck on a payment issue couple of days ago and tried live chat. Queue was incredibly long on Saturday, so I waited nearly an hour. Honestly felt like my time wasnt valued much.

Paid money in and got a confirmation email but when I logged back in, my balance was exactly the same. Support said the deposit was successful but I dont see it.

Contacted live chat on Saturday afternoon and waited 20 minutes just to ask a question about account verification. Then got disconnected before they could answer me properly.

I put a monthly limit on my account Thursday but it didnt actually prevent deposits until Saturday. By then id already added more money than intended.

Cashout was easy no joke
Payment landed before bed
The app felt simple enough that I came back after dinner
I checked later and the same result was still there

Cashout proved it this time. Bonus hit better than expected before bed

A small thing maybe but I notice stuff like that

I checked later and the same result was still there

Promo code worked before my second coffee