Krause AutosRecenzje 

102
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

It is becoming increasingly rare to identify genuine, professional, friendly and above all, honest car services and repair businesses. Krause is one of those exceptions. The level of courtesy, compet... Zobacz więcej

Oceniono na 5 z 5

Excellent, honest service. The team were professional, transparent and didn’t try to upsell unnecessary repairs. They took the time to review the repair history I provided, carried out their own diagn... Zobacz więcej

Oceniono na 5 z 5

I damaged my rear passenger door on a very unforgiving gate post. It didn't look that great. I left my car with Krause Autos. It has just come back. The damage has been polished out. It's... Zobacz więcej

Oceniono na 5 z 5

Krause Autos consistently deliver what they promise. Never any hassle, easy to book MOT, confirmation and they pick up and drop car back off when they say. An absolutely great level of service, profes... Zobacz więcej

Informacje dotyczące firmy

  1. Mechanik samochodowy
  2. Blacharstwo samochodowe
  3. Naprawa samochodów

Napisane przez firmę

Krause Autos was set up in 2020 and remains family run. We're a friendly, local vehicle repair garage and bodyshop, also offering car servicing and MOT, aiming to provide the highest levels of technical expertise for our customers.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

102 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(102)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 55

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Sorry this is not a five-star review

Sorry this is not a five-star review, but the fault lies as much with Servicing Stop (who have a huge record of bad reviews) as much as Krause. I had my car serviced by them some weeks ago through Servicing Stop for an Interim Service (£81.36 inc. VAT) and MOT (£18.00). Started off OK when the car was collected more or less on time, then was phoned to be told there needed to be more work done on top of the basic Interim service.
This is apparently a common Servicing Stop practice and to be fair, some of it is flagged on the ‘Welcome’ page – “minimum environmental surcharge fee of £7.99 + VAT, fluid top up if required (which it always is of course) at a one-off fee of £5.99 + VAT.”
However, the caller rattled off a list of recommended additional work and prices, most of which I agreed to as follows without taking it all in.
Long life oil – Manufacturer’s recommendation 29.99
Renew brake fluid – Manufacturer’s mileage recommendation 119.86
Auxiliary drive belt – Manufacturer’s mileage recommendation 291.24
Fuel treatment – Manufacturer’s recommendation 77.54
Engine flush - Manufacturer’s mileage recommendation 83.54
Remove & refit rear lamp bulb – known fault 18.29
Parking brake – contentious; all that was needed was a new cap - £6.0 on ebay. 143.38
Final Total 887.86 !!!
Another bad practice by Servicing Stop is to e-mail an “Interim Service Schedule” with all boxes pre-ticked, which is nothing less than stupid, because it gives no reassurance that all the items have been covered. Furthermore, there are boxes on the form to report the condition of tyres and brakes, but these are not completed, and a request to Krause for the information met with a deafening silence.
Having paid the bill, I was asked whether, because the driver was collecting another car in the area, he could return the car the following day, also a practice not unknown to Servicing Stop. When he did, (well after 10.am, the cut-off time for another collection) he was very cagey about where he was going next. Straight back to the garage was my bet.

25 lipca 2022
Opinia niezależna
Logo Krause Autos

Odpowiedź od Krause Autos

Thanks for the feedback here Amanda. As you correctly alluded to in your comments, as a Servicing Stop customer you will be invoiced by them. We simply collect your vehicle and carry out the work instructed by them. We don’t carry out work without their say so. So not entirely sure given your comments that you’re reviewing the correct business here, but welcome the feedback and hopefully the car is running smoothly.

Oceniono na 5 z 5

Brilliant service at Krause Autos Ltd

Just taken my car for an MOT at Krause Autos Ltd. They were fantastic. Courteous, efficient and good value. I was so impressed that I booked in my next service before I left their workshop. Well done all the team at Krause Autos and a big thank you.

29 września 2022
Opinia niezależna
Oceniono na 5 z 5

Superb service from Chris and the team

Superb service from Chris and the team. Had big emergency with engine and they fitted me into a busy week, diagnosed the issue, kept me up to date and only billed me for the part and small amount of labour which came in under the potential cost quoted in calls. Explained what had happened and what to watch out for in future. Car now running well. So impressed.

15 września 2022
Opinia niezależna
Oceniono na 5 z 5

Krause Autos brilliant …

Krause Autos in Sandy are a first class business, very friendly, polite, helpful and they even collect your car and drop it back, I’m extremely impressed with the service and the costs were very reasonable. Thanks very much to you all!

3 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

I had travelled down to the Sandy are…

I had travelled down to the Sandy area to carry out a survey, but the constant stop starts had unfortunately flattened my battery. I contacted my breakdown cover, but after 20 minutes online with a poor mobile signal I gave up and googled local garages. I rang Krause Autos, and though they don't do breakdowns said that they could get me back on the road. They arrived in 10 minutes and got me sorted. Great job

27 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Kraus Autos - excellent, friendly & professional

Kraus Autos are the friendliest, efficient, honest and most reasonable garage I have used for a long time. I really like the fact they collect and return the car, not many garages do this. I have had a couple of services and repair work done by them, great job each time,
I had an annoying problem with a stuck car seat. Both Chris the owner and Chris the driver were so helpful, the problem was fixed straight away. And I received helpful advice on what to do in the future.
These guys go above and beyond, I recommend them 100%, once you switch to Kraus Autos you will not look back.😊

24 maja 2022
Opinia niezależna
Oceniono na 5 z 5

I have used Krause 3 times now

I have used Krause 3 times now, MOT, Service and Accident repair. You will not find a more honest and professional team. From Kevin (they pick up and drop off your car!) to Chris that owns the garage to the team. They have always (woman on my own) treated me with honesty, transparency and respect. No 'oh love that's complicated' which I have experienced before. They are 100% focused on doing the right thing by you. I would not hesitate to use, and will only go for them. Quality, Service and Value. They are also very kind as twice my car was damaged by a hit-run and they cared about the cost to me as even refused to charge me more then they could. What more can you ask for?!!

19 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent service every time!

Friendly guys with a great and honest service. Always make an effort to fit me in last minute. Very convenient for me as I work around the corner but offer a collection service. Any repairs or maintenance have been carried out to a very high standard and the workshop is very clean. I can’t recommend them enough.

Thanks again for always fitting me in last minute.

Mike (impulse)

3 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Superb local garage

Found these guys via a brokering site. Relatively new local garage, can't recommend them highly enough. Really professional service did a good job Really quickly have already booked to use them again. Very pleasant to deal with. Highly recommended.

29 grudnia 2021
Opinia niezależna

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