Would highly recommend Knott Brothers. Communication throughout was outstanding from Hollie. The work carried out on the snagging report is of a high quality.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great experience from start to finish. Hollie was excellent as the main point of contact—organised, responsive, and kept everything running smoothly. The two surveyors were punctual, professional, a... Zobacz więcej
Absolutely amazing service from start to finish. Initial communication with Hollie was amazing and they were on it, contacting my developer and getting booked in. The surveyor was amazing and produce... Zobacz więcej
Super efective, helpful and really nice! Got my report that same evening and they helped me through the whole process. Highly recomend
Informacje dotyczące firmy
Napisane przez firmę
We offer RICS Home Surveys and Accredited Snagging Surveys, so you can be confident about your property purchase and maintenance. Everyone in our company is individually qualified and accredited by RICS and/or RPSA to help you identify any concerns with a property you are purchasing or a property you own already. Use our RICS Surveys to get a clear idea of the condition of an existing residential property. Use our Accredited Snagging Reports to get full and timely remedies from the builder of your new-build home. See our website or contact us to learn about the New Homes Quality Board and the protection you can get with a Pre-Completion Inspection. We welcome all questions, please get in touch.
Dane kontaktowe
Business Box, 3 Oswin Road, LE3 1HR, Leicester, Zjednoczone Królestwo
- 0116 403 0404
- hello@knottbrothers.com
- knottbrothers.com
4,9
Doskonała
165 recenzji
Odpowiada na 100% z negatywnych recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Would highly recommend Knott Brothers
Would highly recommend Knott Brothers. Communication throughout was outstanding from Hollie. The work carried out on the snagging report is of a high quality.
16 kwietnia 2026
Great service.
6 kwietnia 2026
Opinia niezależna
Super efective
Super efective, helpful and really nice!
Got my report that same evening and they helped me through the whole process.
Highly recomend
10 kwietnia 2026
As first time buyers we were reassured…
As first time buyers we were reassured immediately with his calm and collected demeanour. He was quick efficient and very thorough, gave a comprehensive but understandable breakdown of key things, would definitely recommend to anyone looking for a snagging service.
31 marca 2026
Great customer service prompt responses…
Great customer service, prompt responses from Holly even on a Sunday!!! We received the report really quickly would highly recommend
31 marca 2026
A comprehensive survey with a report…
A comprehensive survey with a report that was speedily compiled and delivered.
27 marca 2026
Great service
Great service! Found lots of things we missed! Extremely polite and helpful.
Would 100% recommend
27 marca 2026
Absolutely amazing service from start…
Absolutely amazing service from start to finish. Initial communication with Hollie was amazing and they were on it, contacting my developer and getting booked in. The surveyor was amazing and produced the most amazing report that we have been able to put to the developer highlighting all the issues with the property. The report was completed and sent to me on the same day.
Fully recommended if you are buying a new property.
24 marca 2026
Outstanding service Hollie was…
Outstanding service Hollie was amazing!! So attentive and helpful!!!
Highly recommend!!
24 marca 2026
Professional and experienced surveyors
Professional and experienced surveyors. Mr Brian has got the determination to check all the points so that nothing is missed out in the report.
21 marca 2026
Great experience from start to finish
Great experience from start to finish. Hollie was excellent as the main point of contact—organised, responsive, and kept everything running smoothly.
The two surveyors were punctual, professional, and very thorough, taking the time to check everything carefully and explain their findings.
The report was clear, detailed, and delivered quickly. Highly recommend.
19 marca 2026
Knott Bros exceeded our expectations
Knott Bros exceeded our expectations. Hollie was amazing and responded to our emails immediately. The report, with supporting photos, was received on the day of the survey. It was easy to understand and very detailed. We would highly recommend their services.
20 marca 2026
Great service a very through survey and…
Great service a very through survey and competitive pricr
27 lutego 2026
Great compny
From booking the survey in to receiving the report, the service has been great. The report is detailed and clear and Hollie sent it to the developer on my behalf the day after the survey took place. I highly recommend this company
23 lutego 2026
Confused professional shoddy job
Our 3 BHK property was snagged by an expert as per Knott Brothers. He talked and talked but was confused with basic tap functioning on hot and cold water. He did not even check for hot water running on top floors and we paid around 500 quid for this. When contacted about issues we faced due to poor snagging, they mentioned about pictures for investigation which is more effort and time waste. I should have saved this amount and better to start livikg there to figure issues by yourself with common sense and tools from amazon.
Based on your reply today, there was no monetary refund that we requested and I mentioned that I was not keen on your investigation procedures and neither I wanted to waste anymore time or effort sending pics and evidences you requested over mail. Also all keys were available and we spoke on length with no clear acceptance. I have written the review so that others should understand the value of services!!
25 listopada 2025
Odpowiedź od Knott Brothers Limited
Dear Avinash,
I am sorry to hear that you were extremely disappointed with our service. As you say, we began a formal complaint process when you contacted us, but you advised that you did not wish to proceed with that. I would be happy to continue this process if you would like to at any point.
We are always keen to ensure that complaints are handled in a professional manner, aiming to reach an outcome that is satisfactory to the customer. A critical part of this process is ensuring that we gather the complete list of issues a customer has upon first complaint. I am sorry that you felt this was not worth your time and effort, but given that your initial email only stated that you had “discovered several basic issues that we believe should have been easily identified by an expert. Plumbing with no hot water, door lock issues, etc”, I hope you can see why it is important for me to ask for more information.
Additionally, I could see from your report that our surveyor had identified an issue with the hot and cold water to the WC basin, and had not been able to test the patio doors operation because the keys had not been provided by the site team (despite request). Naturally, I’m therefore keen to understand if there’s any overlap between these issues and the comments in your email. As I am not present on site myself during the survey, my investigation always intends to clarify what happened – using information from the client, the report, the surveyor, and other parties if necessary.
I provided you with my direct contact details and invited you to provide a summary of your issues by phone or by email; namely a brief description of the issue, the location/room, and photo(s) only where relevant or necessary.
You called me after receiving my request, however you did not want to provide a list of issues via this call, instead you wanted me to proceed straight to a monetary refund of some kind. I advised that, while this may be part of an outcome to a complaint where relevant, I was unable to know if this was appropriate without investigation first. You were dissatisfied with this, and heavily implied that your review would likely be conditional on a refund value that I should decide upon without any further information. I declined, and explained that we send the review link to all customers without fear or favour, which is important because it is the reason Trustpilot state on our public company profile that we “ask our customers for reviews — whether positive or negative” and that this means we “tend to have a more representative star rating”.
As mentioned above, I remain happy to re-engage our formal complaints process if you would like to at any point – I trust you still have my direct contact details from my last reply, or you can reach me via the office on 0116 403 0404 or hello@knottbrothers.com.
Kind regards,
Adam Warren – Director, Knott Brothers Limited
Excellent service with all…
Excellent service with all communication & the report we received was extremely detailed. Highly recommend.
11 lutego 2026
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