KMS Tools & Equipment - Edmonton Recenzje 137

Wynik TrustScore: 4.5 na 5

4,3

10631 184 Street NW, T5S 2L3 Edmonton, Alberta, CA


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was looking for a digital angle gauge and went to the new store on 184 st. A staff member helped me locate it, but it was sold out, so she checked and found it at the southside location. Then she he... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Dom helped me with an exchange on a defective item which saved me time by not having to go the warranty depot. I like the Milwaukee events, even though Milwaukee never helps me with tool problems,... Zobacz więcej

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Oceniono na 5 z 5

This a great big location with plenty of well stocked shelves and tools you need for both the seasoned construction pros and part time DIY guys, at fantastic prices. The staff at this location are als... Zobacz więcej

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Oceniono na 1 z 5

The security badge on nearly every hand tool is extremely annoying. I get it, I know why it’s been added to the tools. But every tool I wish to buy I need to find an employee, request to unlock it and... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep narzędziowy
  2. Dostawca narzędzi pneumatycznych
  3. Dostawca artykułow BHP
  4. Sklep z artykułami spawalniczymi
  5. Sklep z artykułami dla stolarzy

Napisane przez firmę

"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"


Dane kontaktowe

  • 10631 184 Street NW, T5S 2L3, Edmonton, Alberta, Kanada

  • 780-455-8665

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

137 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Win win!

Friendly, informed staff really expedited my reason to visit. Got what I needed, then what I wanted and at a reasonable price. KMS has a huge resource of tools, supplies, and accessories that has to be experienced in person to appreciate.

17 sierpnia 2023
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Odpowiedź od KMS Tools & Equipment - Edmonton

Thank you for your 5-star review Ralph!

Oceniono na 1 z 5

Hello? Anyone working here?!

The security badge on nearly every hand tool is extremely annoying. I get it, I know why it’s been added to the tools. But every tool I wish to buy I need to find an employee, request to unlock it and then they proceed to carry to to the till for safe keeping. I came in to buy a number of tools today and after after finding an employee 3 separate times I was so annoyed I just walked out and drove to Home Depot.

22 sierpnia 2023
Opinia niezależna
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Odpowiedź od KMS Tools & Equipment - Edmonton

Hello Nic

That is not the experience we want to provide our customers. Unfortunately it is a difficult balance of securing our high value items and providing a good shopping experience. It sounds like we can make some adjustments here.

I'll be requesting some information from you through Trustpilot as we can't confirm your details from your name here. But please also feel free to reach out to the manager of the store you shopped at.

We would like to learn more about your experience and will do what we can to make this right for you.

Thank you
The KMS Tools Team

Oceniono na 5 z 5

Great Staff Experiences

Helpful staff and great prices. No matter what your needs are, they always come through, even if they have to do a physical search to show you where the item is located.

17 maja 2023
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Odpowiedź od KMS Tools & Equipment - Edmonton

Thank you for sharing your experience. Our KMS Tools staff is dedicated to being helpful, and our prices aim to please. We're glad to assist with any requirement, and we're always willing to go the extra mile, even if it means physically locating items for you.

Oceniono na 5 z 5

Always eager to help

Always eager to help. Knowledgeable staff

2 sierpnia 2023
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Odpowiedź od KMS Tools & Equipment - Edmonton

It's a privilege to have been your choice. Thanks for trusting in KMS Tools & Equipment and for the positive feedback.

Oceniono na 5 z 5

Best tool store I know of.

These guys are competitive with pricing and carry the quality tool brands I prefer to use. Most of the staff are pleasant and helpful.

1 czerwca 2023
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Odpowiedź od KMS Tools & Equipment - Edmonton

Your words are encouraging and much appreciated. Thanks for making KMS Tools & Equipment your choice.

Oceniono na 5 z 5

Satisfaction first time

The manager was extremely helpful. Accepted a return for an expensive machine that was well past the return policy.
He was also very helpful in showing me several items around the store before getting back to his previous chore and then personally accommodated a floor representative to work with me.

17 lipca 2023
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Odpowiedź od KMS Tools & Equipment - Edmonton

We appreciate your trust in KMS Tools & Equipment. Looking forward to assisting you again.

Oceniono na 1 z 5

Purchased a product on May 15

Purchased a product on May 15. It was out of stock but I was assured it would be in by the end of the month. Phoned to check on progress and was told to expect product (dust collection system) by mid June. Phoned at end of June and was told that it would be checked into and someone would get back to me. Nobody did! By the end of July I visited the store to talk to someone in person. There I was told they would have to bring one in from another store and it would be in by the third week in August. Soon after I received a phone call telling me there would be an additional charge of 50 dollars. Another phone call to them straightened that out and again I was assured the dust collector would be in by mid August. I was contacted next day and told the collector was in! It was picked up on August 3. Very frustrating dealing with incompetence.
Holy moly, folks, get your act together!!

3 sierpnia 2023
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Odpowiedź od KMS Tools & Equipment - Edmonton

Hello Rex

We appreciate you sharing your experience here. From what you describe we could have done a better job with the communication and handling of your order. It should not take that long to transfer product between KMS Tools stores.

We value you as a customer and would like an opportunity to make this right. Our store manager will be reaching out to you to learn more about your experience.

Thank you
The KMS Tools Team

Oceniono na 5 z 5

Michelle at the NW store in Edmonton is…

Michelle at the NW store in Edmonton is always prompt with answers to questions and has an item transferred to her store when I need it.

26 czerwca 2023
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Odpowiedź od KMS Tools & Equipment - Edmonton

Thank you for choosing KMS Tools & Equipment. We're glad you had a positive experience

Oceniono na 5 z 5

Good selection of tools with…

Good selection of tools with knowledgeable staff.

12 listopada 2022
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Odpowiedź od KMS Tools & Equipment - Edmonton

Your feedback emphasizes why we do what we do. Thank you for opting for KMS Tools & Equipment.

Oceniono na 5 z 5

A Great Place for D.I.Y. ers and Trades people

Had the products that I was looking for in stock and at a decent price.

15 sierpnia 2023
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Odpowiedź od KMS Tools & Equipment - Edmonton

We appreciate the great feedback! It's rewarding to know you had a good experience with us. Thanks for choosing KMS Tools & Equipment.

Oceniono na 5 z 5

Always bringing in new items

Always bringing in new items, experienced sales personnel are always prepared to assist

20 lipca 2023
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Odpowiedź od KMS Tools & Equipment - Edmonton

It's rewarding to know you had a good experience with us. We look forward to serving you again.

Oceniono na 5 z 5

Great place to shop for tools

Great place to shop for tools
Price is very reasonable
Keep an eye open for sales

17 sierpnia 2023
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Odpowiedź od KMS Tools & Equipment - Edmonton

Thank you for choosing KMS Tools & Equipment. We're pleased to hear about your positive experience.

Oceniono na 5 z 5

Always a good experience.

When I shop at KMS I almost always find what I'm looking for. I can always find an associate for assistance easily. The staff is friendly and knowledgeable. Good products and fair prices.

3 sierpnia 2023
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Odpowiedź od KMS Tools & Equipment - Edmonton

Thank you for choosing KMS Tools & Equipment. We're pleased to hear about your positive experience.

Oceniono na 5 z 5

Excellent

Good service

11 lipca 2023
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Odpowiedź od KMS Tools & Equipment - Edmonton

Your kind words are greatly appreciated. Thanks for making KMS Tools & Equipment your choice.

Oceniono na 1 z 5

Bad service

Went in to see a sale that was going on. Employee showed me a flyer for a item i was interested in and it said if you buy this tool you get a specific item free. I asked for more info on it he was unsure as he hadnt been aware of the free item. He checked with the manager and came back saying the ad was a mistake and they wouldnt offer it even though he is the one that showed me the add. I decided to buy the item anyway but it had to be on back order which is fine i knew that before i decided to buy it. When i went to pick up the item i ordered i had been told to just got to the check outs to get it before i got there. I went waited in line for the check out only to be told i have to go find a employee on the floor. Had trouble finding someone on the floor finally found someone. When i asked him to get it he was visably unhappy with helping me. Took a long time and he finally came back and didnt have my item. When i asked he snarkily said its by the checkouts and i have to go see them. Waited in line again. And the cashier made a snide remark how this isnt supposed to be their job and the other guy wasnt doing his job properly

25 lipca 2023
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Odpowiedź od KMS Tools & Equipment - Edmonton

Hello Leigh

I apologize for the experience you received. That is not the level of service we strive to provide to our customers. Someone from the Edmonton location will be reaching out to you. We appreciate your feedback and value you as a customer.

Thank you
The KMS Tools Team

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