KMR Audio Ltd Recenzje 

Simply the best people and the best service.

This is what I write to Tom at KMR as he really did sort this out for me PROPER AND RONSEAL STYLE.
Huge thanks to Tom at your store for sorting this all out for me online via live chat and holing the unit for me while i sorted out paypal to bank etc to pay and Tom held the item for me while i took care of that and want to say a huge thanks and respect as this is a unit i have been after for a long time and you were the only place that actually had one in stock[ther last one]as the next batch of gr1 wont be ready for a few months.
CHEERS TOM.

P

MH

Absolutely amazing service the people that work for this company should be highly commended for there customer service and general attitude , I wouldn’t go anywhere else for my audio equipment

Fantastic staff and great company to deal with

Highly recommended! From start to finish very helpful and professional, shipped earlier than expected, helped straight away when courier was late with delivery and provided product with better specs than expected, thank you for all your great service! - Tom Sz.

Their website had the headphones as available ready for dispatch. I payed and then called them to ask how long until i recieve my item. And i was told by Tom that it's out of stock, to the point that there isnt a pair anywhere in the UK for them to purchase. I was then told that they'll need to order a pair from the manufacturer in France. And by the end of the day, i'll recieve a call to confirm when it'll be coming. By the end of the day, crickets. No call nor email. I called them and asked what's going on with my order. The fact that they were not taking a three and a half thousand pound order seriously, tells you the mentality of these people. So i was told by Stefthan, that i'll recieve an email in 5 or 10 minutes to confirm the stock situation because he's going to call the manager. I recieved the email about 2 hours late telling me that by tomorrow he'll know for sure what's happening. I called them again the next day because i hadn't recieved any email nor call. I was told that they've ordered me a pair from the manufacturers and that they should have it in 2 to 3 days. And once they've recieved it. They'll send it to me. I wasn't convinced. 2 hours later i recieved an email telling me the order has been cancelled. Because of the lack of stock. I called them and confronted the liers. Never again am i ordering from these people. False stock. Bad customer service.

Great company, really helpful. Will use again.

I have been buying equipment from many sources for 20 years now. This is the first time I can trully say it's really an reliable dealer with excellent all round service. Many thanks to Stefan! Great service.

this is spam!!!!!

Wanted to buy a Buchla 208C from you, but you didn't have any,

Tom promised to get back to me on Monday, but didn't.

I have since purchased from another source.

Most disappointing.

Obviously I'm not an good customer.

Great, quick service and helpful advice!

Quick response and shipping. Very understanding

All round great service. Stefan from KMR gave some great advice for me while choosing my new monitors. I was able to demo three pairs in my own room for a week to make my final decision. Once I'd settled on a pair of Neumann KH310s they were sent very promptly.

Fantastic Pro Audio dealers. As well as being super friendly and helpful the guys at KMR are very knowledgable and always spot on with their recommendations. I also find their after sales support to be top class as well. Highly recommended.

Great customer relations and fast shipping

Amazing service, I was able to pick up from the store after a quick chat on the phone just after I had placed my order! Good prices, lovely people and easy to use website, will be getting all my audio needs from KMR from now on.

Excellent, top class service. Very helpful and friendly staff.

Consistently excellent service. Fast, helpful and personable. Tom went out of his way to keep me happy.

An update on the below. It looks like Tom at KMR has now managed to get things moving a bit earlier than expected which is great news. The issues of pandemic and supply chains have caused problems with suppliers so don't think KMR can take all the blame for the delays. My advice is to check your product is in stock and available before ordering!

I have been waiting almost 2 months now for delivery, on a product (still) marked as shipping in 3-5 days on the KMR website. Communication has been non-existent and it seems to be up to me to keep chasing up to ask when to expect delivery. Very frustrating and not an experience I have had with other similar retailers. At the very least it would have been nice to be kept updated on progress. I will update this review when (if?) I receive the product I paid for at the end of November.

Great service from Tom at KMR, stepping up to Barefoots for my studio was a big decision and he was patient and helpful throughout the process. Will definitely use KMR again.

Superfast delivery, and good customer service