KLM Royal Dutch Airlines Recenzje 

If there was less than 1 star I would definitely pick that one. Terrible bureaucracy, incompetent agents working with claims and reimbursements. 5 nights cancelation after cancelation stranded in Amsterdam due to “weather conditions” while other flights were flying and we are still struggling to get the out of pocket money that we paid to stay in Amsterdam unplanned. The rejection was that I didn’t fly my segment because I informed them that i will reroute myself article 8 and 9 on EU261, arriving 1 day prior to their 5th offered reroute.
C-1066638
Absolutely disgusting company.

Hoe kan een organisatie als KLM in een paar jaar tijd zó ver afzakken?

Wat ooit een betrouwbare luchtvaartmaatschappij was, voelt inmiddels als een organisatie waarin de klant compleet onderaan de prioriteitenlijst staat.

In augustus zou ik van Amsterdam naar Oslo vliegen. Door stakingen werd mijn vlucht geannuleerd. Na 2,5 uur wachten in de telefonische wachtrij was ik eindelijk aan de beurt. Vervolgens hing de medewerker zonder iets te zeggen op. Geen oplossing, geen uitleg, helemaal niets. En ja hoor: ik kon opnieuw 2,5 uur in de wachtrij gaan staan.

Omdat ik voor deze reis ook een huurauto had geregeld, heb ik telefonisch gevraagd wat er met die kosten zou gebeuren. Mij is toen duidelijk toegezegd dat ik de kosten van de huurauto terug zou krijgen omdat de reis door het annuleren van de vlucht niet kon doorgaan. Tot op de dag van vandaag heb ik geen enkele euro teruggekregen.

En helaas bleef het daar niet bij.

In april had ik mijn reis naar Thailand al bij KLM geboekt. Ook deze reis is inmiddels uitgelopen op een enorme teleurstelling. Een vlucht wordt geannuleerd en vervolgens lijkt het alsof je als klant maar moet uitzoeken waar je terechtkunt. Het voelt bijna alsof je nog net niet in het hondenhok wordt gezet omdat daar toevallig nog een plekje vrij is.

Wat mij vooral verbaast, is hoe weinig verantwoordelijkheid en klantgerichtheid ik ervaar. Problemen kunnen altijd ontstaan bij een luchtvaartmaatschappij, zeker bij stakingen of andere verstoringen. Maar juist dan verwacht je dat een grote organisatie als KLM er voor haar klanten staat.

In plaats daarvan krijg je lange wachtrijen, verbroken verbindingen, beloften die niet worden nagekomen en nauwelijks duidelijke communicatie.

Erg bijzonder om te zien hoe een organisatie met de naam en reputatie van KLM in mijn ogen zo ver kan afzakken en zo verwaarloosd kan aanvoelen.

Voor mij is dit inmiddels niet meer één vervelende ervaring, maar een patroon. En dat is misschien nog wel het meest teleurstellende.

​I take an average of 12 flights per year with KLM or its partners, purely because they are my only realistic option on this route. While the cabin crew is always fantastic, friendly, and attentive, the rest of the experience is deeply frustrating.

​Flights are chronically delayed, causing constant stress when catching connecting flights or ground transport. Once on the ground, the service falls flat staff are far from pleasant, and getting human assistance is nearly impossible through their automated systems. If your specific issue isn't on their website, you simply can't lodge a complaint. Furthermore, they do everything possible to avoid offering proper help. And is nothing cheap.

​To corporate management, passengers feel like nothing more than numbers on a spreadsheet. Treating customers with such a continuous lack of empathy and respect is unacceptable. If I had another airline option, I would switch immediately.

My husband and I travelled to Toronto in June 2026 on an award booking. Our itinerary included London–Toronto in Virgin Atlantic Upper Class.

KLM cancelled our Amsterdam–London flight and rerouted us directly from Amsterdam to Toronto in Economy. As a result, both of us were involuntarily downgraded from the Business Class experience we had booked for the transatlantic journey. This happened despite Business Class alternatives appearing to be available.

To make matters worse, after the rerouting we had to pay approximately SEK 1,100 simply to select seats so that we could sit together.

I am also a SkyTeam Elite Plus member and a frequent traveller. I mention this not because status should change a passenger’s legal rights, but because I find the subsequent customer service particularly disappointing from an airline within an alliance to which I have shown considerable loyalty.

Since the journey, I have contacted KLM repeatedly and provided detailed information about what happened and the compensation/refund we are seeking.

On 29 August, KLM informed me that the refund request had been forwarded to its dedicated Refunds Department. KLM also stated that it could not provide a detailed breakdown of how the refund would be calculated.

On 16 September, after I contacted KLM again, I was simply informed that the matter had been forwarded to the responsible department and would be handled “as soon as possible”.

It is now October. More than three months have passed since our journey, and we are still waiting for KLM to properly resolve the matter.

Flight disruptions happen. My criticism is about what happened afterwards: two passengers downgraded on a transatlantic journey, additional seat-selection costs, repeated correspondence, no transparent calculation, and months of waiting without a proper resolution.

As a SkyTeam Elite Plus member, this experience has seriously undermined my confidence in how KLM looks after customers when something goes wrong.

Case reference: C-11572212.

I will update this review if and when KLM finally resolves the case.

Jeg fik ødelagt min kuffert på en flyvning med KLM. Jeg har indberettet en anmeldelse men ikke hørt noget. Har forsøgt at ringe til dem flere gange, men bliver bare sat på hold. Nu er det 2x1 time i forsøg på at følge op og om jeg får nogle penge. Det burde tage 5 minutter at få pengene retur, da jeg har sendt billeder af den ødelagte kuffert. Men jeg hører intet. Man kan ikke skrive til dem på andre måder og som sagt så har jeg forsøgt at ringe flere gange. Det er så useriøst.

Air France and KLM have absolutely abysmal customer service. They lost my baggage, canceled
flights, and then consolidated my claims into a file number (C-11915479) that their own public tracking
portal completely rejects as 'Invalid' or 'Not Found.'

They demand sensitive banking data to issue a refund, but lock you out of the secure portal required
to upload it. It is a deliberate, broken system designed to make you give up on the money you are
legally owed.

Save your sanity and your money—NEVER FLY KLM OR AIR FRANCE.

Flight overbooked, which KLM are trying to make my problem by putting me on "standby". This is absolutely disgraceful, especially because they offered me the option of changing my flight the day before the flight which I didn't accept and which they withdrew the night before the flight. They know that I want to get on the specific flight that I booked and are choosing to inconvenience me.

Bis jetzt sehr zufrieden, dann aber unglaublich, wirklich unglaublich schlechte Erfahrung : Man hat unseren Flug von Kapstadt nach Amsterdam total Überbucht (angeblich 66 Passagiere) und uns vom Flug geschmissen . Meine Frau und ich sind beide berufstätig, so dass wir einen kompletten Tag zu spät waren. Rückerstattungen haben gar nicht funktioniert - man versucht immer noch uns mit 150€ Gutschein abzuspeisen, obwohl uns laut EU Recht 600€ (Geld nicht Gutschein) pro Person zuzüglich Kosten zusteht. KI unfähig, Hotline so gut wie gar nicht zur erreichen, Online Prozess ... sie oben. unglaublich mies!!!!

Vlieg business class voor extra comfort. Verwacht dan in de lounge ook comfort. Overvol en geen prettig plekje te vinden. Dit is al de 3e keer in een paar maanden dat dit het geval is. Wij vliegen veel met de KLM maar dit stukje service rent achteruit. Als ik kan kiezen voor een andere airline dan doe ik dat. Zitten nu in de Privium lounge, daar kunnen ze de drukte wel aan.

Rude people at the gates and my bag is lost, has the potential to ruin my trip. They offer €100 if my bag can’t be found but I had clothes for thousands in there.

Venter stadig på bagage, som ikke er kommet fra Amsterdam til Ibiza. Bagagen er stadig ikke kommet, selvom den har været i lokal lufthavn i 3 dage

Vi hade checkat in tre väskor till en sol och bad semester. Bagaget kom inte med till semestern eller hem. Det försvann och lämnades i Amsterdam (där vi mellanlandade) på både dit och hem resan. När vi va på semestern kom dessutom sista väskan fem dagar sent, på fredagen och vi åkte sen hem måndagmorgon.

På resan dit så fick vi dessutom meddelande om att en av oss eventuellt inte skulle kunna åka med pga överbokat plan.

Boka aldrig med KLM… hur kan bagagen försvinna både dit och hem för oss alla? Katastrof.

Excellent service. On time flights. Luggage arrived. Polite and understandable ground and in flight staff. Decent food, served hot not luke warm. Comfortable seats with plenty of space. Nothing to complain about.

From start to finish KLM are premium price but budget airline quality with poor customer service on the ground, in the air and online. Flying Blie is pretty apt as the quality is the same as a Europe Wide Blue and Yellow budget airline without the efficiency and relevant trade offs. They request online check in but then did not allow us to do so unless at airport which meant you could only be given budget airline algorithm to make you pay £95 to change a seat despite the check in clerk lying and saying we were all sat together. Boarding was like watching a schoolboy rugby scrum despite clear notice about zonal boarding. Then onboard staff favourite word no - we don’t have drinks on this trolley, we are out of stock of that menu option with not a smile among any of them.

Food quality was shocking with no deserts. Having just flown pan China and other SkyTeam
partners such as Virgin and Korean in the last 2 weeks this was such a let down and a warning to avoid at all costs. KLM really standingnot for royalty but more like knackered! Limited and Miserable.

My Experience Flying KLM to Nigeria

I flew KLM to Nigeria in February 2025, connecting through Amsterdam. Overall, the airline and flight were fine, but there were two parts of the experience that concerned me.

Our connection at Amsterdam Schiphol Airport was quite confusing. We had limited time before our flight to Nigeria, had difficulty finding the correct gate, and struggled to find someone available to give us directions. Thankfully, we eventually found the gate and made our flight.

My biggest concern happened as we were arriving in Nigeria. While passengers were still on the aircraft, a substance that appeared to be an insecticide or mosquito-control spray was sprayed inside the cabin. What particularly concerned me was that the flight attendants appeared to wear protective masks while this was being done, while passengers did not have similar protection or, as I recall, advance warning. The spray was strong enough that I began coughing.

I raised my concern with a flight attendant because passengers may have asthma, respiratory problems, allergies, or other sensitivities. I was told that the spraying was required or permitted by the Nigerian authorities. Regardless of the reason, I believe passengers should be clearly informed beforehand and appropriate precautions should be taken to protect everyone onboard.

This experience stayed with me and has influenced my travel decisions. Although I otherwise considered KLM a good airline, I have chosen a different airline for my next trip to Nigeria because I do not want to experience this again.

I hope KLM reviews how this procedure is handled and ensures that all passengers are treated with care, dignity, and appropriate consideration for their health and safety.

Got a message from klm on their app offering me a seat upgrade, I clicked on it and it said select a seat, this I did and paid the fee.
Received an email next day and immediately saw somethings were wrong, the seat was on the wrong aircraft and it included a lounge booking in Amsterdam. I contacted customer support and explained that they had a problem with the app but they said it could not happen. I said why would I book a lounge when the gate opens forty minutes after | land in Amsterdam! They then said I had exceeded their twenty four hour window to cancel the reservation. I gave them the time on their email and said look at the time I'm
cancelling and I still have two hours. They said that it's not the time on their email email, it's the time of the booking. I said it's the same time!!
They just refused point blank to refund me and won't rebook my original reservation request. They also refused to escalate it to a manager. Well done KLM customer care!!

Horrible experience, one of the european air hostesses threw food on me, as an act of racial hate. Really unbelievable how hateful people can be.

⚠️ A warning to musicians travelling with KLM
After thirty years of travelling professionally with my instrument, KLM forced me, for the first time, to place my guitar in the aircraft hold, where it was obviously at serious risk of being damaged.
KLM claims to accept guitars in the cabin, but only if they comply with standard cabin baggage dimensions. This wording is misleading: in practice, it excludes almost every guitar and bass in its case. This means that, in effect, these instruments are no longer accepted in the cabin.
At the check-in desk and again on board the aircraft, staff told me that the flight was full and that there was no available space. However, once on board, it was obvious that this was not true and that a solution could have been found. When faced with this fact, the flight attendant simply fell back on the regulations.
I have been travelling with my instrument for thirty years, and cabin crews have always tried to find a reasonable solution when space was available. This time, KLM chose to enforce a rigid rule while giving passengers explanations that did not reflect the actual situation.
Professional instruments are fragile, valuable and sometimes irreplaceable. Placing them in the hold represents a serious risk.
My advice to musicians: avoid KLM when travelling with your instrument. Other airlines, such as Lufthansa, are far more understanding and generally try to find a solution whenever possible.

Kære KLM, jeg prøvede faktisk at sende en klage på jeres hjemmeside. Men man skal faktisk logge ind for at kunne gøre det, og de flyvturen allerede er overstået, så kan man ikke klage. Så info til andre - i kan klage over kommende ture :)

Vi er en familie på 4, og vi skulle flyve fra Amsterdam til Bangkok. Det er en lang tur, og som familie ønsker man naturligvis a sidde sammen. KLM valgte at placere 3 familiemedlemmer sammen, og 1 langt væk. Det er hvad det er, hvis flyet var fuldt booket, men den 4. plads kunne tilkøbes. Dvs. KLM placerer familier væk fra hinanden for at kunne tage ekstra pris. Der er tale om 4 pladser ved siden af hinanden i midten af flyveren.

Jeg synes faktisk det er dårlig stil - det er helt fair at man ikke kan blive garanteret en bestemt plads, men adskille familien for at kunne lave mersalg er dårlig stil.

Our flight from Birmingham to Amsterdam was delayed on 12 July 2026, causing us to miss our connecting flight to Gothenburg. We were rebooked onto a flight the following morning, meaning we had to stay overnight in Amsterdam.

Despite this, KLM did not provide hotel accommodation, meal vouchers, or meaningful assistance. As our hand luggage had been checked, we were also left without essential items such as clothes, toiletries and phone chargers. We had to pay for a hotel and purchase replacement essentials ourselves.

I submitted a complaint seeking reimbursement for these expenses. KLM responded with what appeared to be a generic template response about UK261 compensation, completely failing to address the actual issues I had raised regarding care, assistance and our out-of-pocket costs.

I pushed back and explained the situation again, but instead of properly investigating or responding to the points raised, KLM closed the case.

It is extremely frustrating to be treated this way after a disruption that was not our fault. I expected KLM to listen to the complaint, address the specific circumstances and provide a meaningful response. Instead, I received a generic reply and had my case closed without the issues being properly considered.

Very disappointing customer service and a complete lack of accountability.