When I first placed my order with klipshop everything went smoothly and the delivery came quickly however at some point I had an issue with my razor which unfortunately rendered it useless. I contacte... Zobacz więcej
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Zobacz, co mówią recenzenci
Ordered hairclips around May 12. No updates at all until enquiry sent to find out delivery status on May 25. No responses from Klip UK until 03 June. Incredible customer service support. Unf... Zobacz więcej
Reakcja na opinię
Ordered two products online and paid however confirmation email showed only one product. Rang company and they immediately helped by finding the order swiftly, confirming I had paid the correct amou... Zobacz więcej
Had never heard of this shop before so was skeptical, but I searched around for eyelash serum and here was the most reasonable priced for it. Was really fast delivery seen as though I think it’s outsi... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Klipshop is an e-shop for professional beauty products launched in 2015. The Klipshop e-shop currently brings together more than 1,000 brands such as Davines, Alfaparf, Kerastase, L'Oreal Professional, Keune and more. KlipShop works with official suppliers across the European Union, the United Kingdom and the United States of America.
Dane kontaktowe
Zjednoczone Królestwo
- +44 (0) 20 351 448 49
- info@klipshop.co.uk
- klipshop.co.uk
4,5
Doskonała
149 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 75% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great experience
Decent delivery time frame, products as described and good price, would order again
10 października 2025
Opinia niezależna
Nail brush
Excellent quality, stiff and solid. Excellent service and reasonable priced.
28 września 2025
Opinia niezależna
Rapid helpful response to enquiry
Rapid informative response to enquiry and delivery then arrived quicker than expected
14 września 2025
Opinia niezależna
Very fast delivery
Very straightforward ordering process and prompt delivery. Overall positive experience.
15 sierpnia 2025
Opinia niezależna
Don’t recommend anymore. Spoiled.
Loyal client. Placed order week ago. Item was dispatched 4 days ago but still they did not send it. First item very disappointing with this company. Won’t give them second change. Def will move to another company
13 sierpnia 2025
Opinia niezależna
Odpowiedź od KlipShop UK
hello! We’re very sorry to hear about your experience. Sometimes delivery may take a little longer if an item is not immediately available in our warehouse. Also, as stated on klipshop.co.uk, deliveries usually take 5–7 working days. Please don’t hesitate to contact us at info@klipshop.co.uk – our support team will be happy to assist you, provide updates, and find the best solution for you in any situation.
We can see your order has been delivered already and we hope you enjoy the products. Please accept our apologies for any inconvenience caused.
Parcel lost in transit by shipping…
Parcel lost in transit by shipping company but customer service solved the problem very quickly. Thank you - happy customer.
26 lipca 2025
Opinia niezależna
Quick delivery and product arrived…
Quick delivery and product arrived wrapped well with care!
31 lipca 2025
Opinia niezależna
Slow and denied an exchange/return.
Slow. No returns which is in breach of distance selling laws (which allow for opened items to be refunded if no seals are broken). Their company address is in Lithuania. Not a UK company so took a while to arrive despite the "despatch within 48 hrs" claim. Got offered a 25% discount on a future order which was already available for what I wanted in several colors. Still talking to them l but wish I hadn't bothered tbh.
Updated to 3 stars because it's really cheap and I did manage to resell my unused Leaf - they do stock Leaf Shave zero waste razors and website is fine (apart from wrongly denying returns).
31 lipca 2025
Opinia niezależna
Odpowiedź od KlipShop UK
Greetings,
We’re sorry to hear you were disappointed with your experience. However, we’d like to clarify a few important points:
All shipping information, including estimated delivery dates, is clearly stated on our website next to every product. While we do aim to dispatch all orders within 48 hours, dispatch refers to the time it takes to prepare and ship your item—not the delivery timeframe, which may vary depending on your location and postal services.
Regarding returns: we do not accept returns of opened items, especially for personal hygiene products like razors. This is to ensure the safety and comfort of all our customers—nobody wants to receive a product that may have already been used or handled. This policy is clearly outlined in our terms and is in line with hygiene and safety standards.
The discount we offered you was a gesture of goodwill, and it currently applies only to selected colour options. We also find it a little contradictory that you are now requesting to purchase the same razor you wanted to return—this does suggest the item may have actually been suitable after all.
We appreciate your acknowledgment of our range of zero-waste products and your positive comments about the website.
I ordered dsd for my hair
I ordered dsd for my hair, it came with broken glass, poorly packaged.
28 lipca 2025
Opinia niezależna
Odpowiedź od KlipShop UK
Hello Yullia,
We are very sorry to hear that! Please email us at info@klipshop.co.uk with a photo of the damage, and we’ll sort this out ASAP.
Very expensive postage
Purchased the Leaf grip sleave, a thin piece of soft silicone. Was charged over £5 because it was sent out in a box. Could have been posted in an envelope for a fraction of that.
25 lipca 2025
Opinia niezależna
Odpowiedź od KlipShop UK
Thank you for your feedback, and we're sorry to hear you were disappointed with the shipping cost. However, as we ship internationally, we currently use sturdy boxes to ensure products arrive safely and undamaged. We're also committed to using environmentally friendly materials wherever possible — our boxes are recyclable, and we use biodegradable packing peanuts. At the moment, we haven’t found a suitable eco-friendly envelope solution that meets our standards for both sustainability and product protection, but it's something we're actively looking into.
Excelent item
22 lipca 2025
Opinia niezależna
Height quality products for reasonable…
Height quality products for reasonable price. Fast delivery ordered Saturday and received
Monday straight to my hands 😀. I will definitely come back, can't wait to spend my received shopping points!
21 lipca 2025
Opinia niezależna
Super and fast!
2 lipca 2025
Opinia niezależna
Delivery great service and just as…
Delivery great service and just as expected
4 lipca 2025
Opinia niezależna
Arrived quickly and in good condition.
The whole experience was smooth and straightforward. The product arrived in good condition. It was expensive, but I believe that is just what Norwex charges—hoping it truly lasts a long time. I bought it to clean the Norwex rags.
13 czerwca 2025
Opinia niezależna
very good communication
very good communication do like it when you email and they get back to you within 30 mins .. will be using them again
6 czerwca 2025
Opinia niezależna
Good prices and equally good service
First time using this company and had a good experience. Items great price and arrived in good time.
7 czerwca 2025
Opinia niezależna
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