I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Zobacz więcej
Reakcja na opinię
Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for... Zobacz więcej
Reakcja na opinię
Customer Service very good Service very good Pricing reasonable delivery I would expect a bit quicker that is me I like next day deliveries or 2 days if possible as I am last minute person... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Dane kontaktowe
Darenth Road, N16, London, Zjednoczone Królestwo
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,0
Dobra
221 recenzji
Odpowiada na 69% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Superb in every way
13 stycznia 2023
Odpowiedź od Kitchway
Hi Susan,
Thank you very much for taking the time to leave us a a review, I am glad to hear that you found our service to Superb that's what we're aiming for.
I look forward to serving you again.
Abraham & Team
incredible communication and help from…
incredible communication and help from the managing director himself, Very impressed
10 stycznia 2023
Opinia niezależna
Odpowiedź od Kitchway
Hi Andrew,
Thank you for the positive feedback about our communication and assistance, I am glad to hear that you were impressed with your experience, and look forward to serving you again.
Abraham
All the best
Abraham
Fast service & Great product
Great product, arrived within the estimated timeframe with no customs hassle to worry about (goods going to Northern Ireland)
16 grudnia 2022
Odpowiedź od Kitchway
Hi Albert,
Thanks very much for taking the time to leave a review, I'm glad to hear that your happy with the products ordered and that it has been delivered on time and with no hassle
We look forward to serving you again soon.
Abraham & Team
Exceptional
Exceptional, Customer Service, excellent communication and order delivered the next day.
7 grudnia 2022
Odpowiedź od Kitchway
Hi Mendy,
Thanks very much for taking the time to leave a review, it's very much appreciated, superb communication and next-day delivery are the things we're most proud of.
We look forward to serving you again soon.
Abraham & Team
Excellent company to buy from
Excellent company to buy from, easy to use website and very good communication, our order arrived within 24 hours, well packed, would definitely be back, thanks very much.
23 listopada 2022
Odpowiedź od Kitchway
Hi,
Thanks very much for taking the time to leave a review, it's very much appreciated.
We look forward to serving you again soon.
Abraham & Team
Good cutlery.
Cutlery was good and delivery was fast. Unhappy about the amount of emails I kept receiving, despite never subscribing
23 listopada 2022
Odpowiedź od Kitchway
Hi Nigel
Thanks for taking the time to leave a review.
I'm glad that you are happy with the cutlery and the delivery, apologise again for the issue with the emails, this has now been sorted out and should not happen again.
Kind regards
Abraham & Team
Quick delivery
They delivered quickly, all came in good state, will use them again.
2 listopada 2022
Opinia niezależna
Odpowiedź od Kitchway
Hi Daniel,
Thanks very much for taking your time to leave a review, it's very much appreciated.
We look forward to serving you again soon.
Abraham & Team
Odpowiedź od Kitchway
Hi Chris,
Thanks very much for taking the time to leave us a review, it's very much appreciated.
We look forward to serving you again soon.
Abraham & Team
No product received and no communication (except review requests)
No product received. Not able to communicate via any channel and they have now gone on holiday for almost two weeks.
Yet this is the 4th time I have been emailed to rate and review them, despite no answers to emails, voicemails and most importantly no product delivered.
The delivery was booked with DPD but they are also awaiting the product. Don't order if you value communication and actually receiving what you paid for.
27 września 2022
Odpowiedź od Kitchway
Hi Tom,
Thanks for taking the time to leave a review, I apologise for the delay you had with your order.
I am sorry to hear that your order has not been dispatched yet, after checking this through I see that the label was created on time, but mistakenly it was not sent across to the warehouse, something that should not have happened.
I have tried to give you a ring twice, but could not get through, I can see that this has now been delivered
Let me know if there is anything else I can help with.
Kind regards
Abraham
Top customer service
I needed advice on finding crockery that my 90-year-old aunt had admired in a restaurant. Abraham was extremely patient with a new domestic purchaser and eventually we found the right design and colour. It arrived perfectly packaged and ahead of schedule. Top marks.
29 września 2022
our new favourite supplier
We have number of restaurants and recently discovered Kitchway. I have to say they are fantastic. We have dealt with Abraham and he really goes the extra mile to help find you what you need. We explained what we were looking for and he was able to not just look at the products we were asking about but also highlighted alternatives that were better. He was able to price match and ensure we got the products quickly when we needed them. The personal service whilst being competitively priced makes this our new favourite supplier.
20 września 2022
Opinia niezależna
Odpowiedź od Kitchway
Hi Laura / Kayes
Thanks very much for your VERY kind review.
It's a pleasure to work with both of you and to be able to supply your restaurants with what is best suitable in terms of quality and price.
I'm happy that we were able to price match and ensure fast delivery, our personal service is part of our commitment to our customers.
It's much appreciated
Talk soon
Abraham
quality product
Although it is plastic, the quality of the container is very high. I recommend it to everyone. I bought 4 but I will probably order 2 more.
31 sierpnia 2022
Odpowiedź od Kitchway
Hi Eniz
Thanks for taking the time to leave us a review.
I'm glad to hear that you are happy with the high-quality food containers.
I look forward to serving you again.
Abraham
One happy customer
As always, happy with my order from Kitchway. I love my Rustico Ironstone Rectangular Plate, Abraham was ever so helpful ensuring a smooth and quick delivery. 'highly recommend to family and friends!
29 sierpnia 2022
Odpowiedź od Kitchway
Hi Ercie,
Thanks very much for your very kind review, it's very much appreciated, I am happy to hear that you love the Rustico Plates.
Lastly, I very much appreciate you recommending us to friends and family.
I look forward to serving you again.
Kind regards
Abraham
Ordered 2 units
Ordered 2 units, only one arrived, even although site said they had 2 in stock, I got the other one 1 month later. Hence losing one star.
19 sierpnia 2022
Odpowiedź od Kitchway
Hi John,
Thanks very much for taking the time to leave us a review it's very much appreciated.
I apologise for the delay in sending the second one, I'm happy that we managed to get it to you as promised.
We look forward to serving you again in the future.
Abraham
Odpowiedź od Kitchway
Hi Ghazala,
Thanks very much for taking the time to leave us a review it's very much appreciated.
Glad to hear that your satisfied with your purchase.
We look forward to serving you again in the future.
Abraham
Odpowiedź od Kitchway
Hi Nicola,
Thanks very much for taking the time to leave us a review it's very much appreciated.
Communication is at the heart of what we do, glad to hear that you happy with your purchase.
We look forward to serving you again in the future.
Abraham
Excellent
Kitchway were perfect! Had exactly the products I wanted, in the numbers I wanted. Excellent guidance from the online chat. Delivered speedily and beautifully packed. Thank you Kitchway.
5 sierpnia 2022
Odpowiedź od Kitchway
Hi Carol,
Thanks very much for taking your time to leave us a review it's very much appreciated.
I'm glad that your happy with the service and products.
I look forward to serving you again in the future.
Abraham
Abraham is a very nice and…
Abraham is a very nice and knowledgeable person. Very good with solutions and try his best to go the extra mile.
Very happy we will use them again.
26 lipca 2022
Odpowiedź od Kitchway
Hi Athina,
Thanks very much for taking your time to leave us a review it's very much appreciated.
I'm glad that your happy with the service, you have received and the solutions we have offered for you new opening, best of luck with the new caffe.
I look forward to serving you again in the future.
Abraham
Odpowiedź od Kitchway
Hi Jenny,
Thanks very much for taking your time to leave us a review it's very much appreciated.
I'm glad that your happy with the service and products.
I look forward to serving you again in the future.
Abraham
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.