My items haven’t arrived 2 weeks after ordering. No response to my email requests for updates or phone. Phone contact number on website takes you through to a mobile without a kitroom message so it fe... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
My order arrived this morning and I'm delighted with it. Everything was very easy and straightforward in my dealings with Kit-room.co.uk. It's my first order. I had been a little concerned when I didn... Zobacz więcej
Reakcja na opinię
Emailed the company about a slight delay in receiving my order. Email was returned almost immediately explaining they were waiting on a delivery and my order would be dispatched shortly. My order was... Zobacz więcej
We ordered the footless sock sleeves, item arrived really quickly and I am impressed with the quality. Can’t comment on durability as they are for a present and haven’t been worn yet. Once worn, I’m s... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
KitRoom your one stop shop for all of your new sports equipment and training aids. Click here for the latest Football, GAA, Golf & other sporting equipment.
Dane kontaktowe
1 Kilmore Road, Crossgar, BT30 9HJ, Crossgar, Zjednoczone Królestwo
- 02844260094
- info@kit-room.co.uk
- kit-room.co.uk
4,4
Doskonała
184 recenzji
Nie odpowiedziano na negatywne recenzje
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Inni użytkownicy przeglądali również
I haven’t received my order yet
21 września 2024
Odpowiedź od KitRoom
Hi Diane,
Thank you for your feedback, and I’m very sorry about the delay in receiving your order. I completely understand how frustrating this must be. Unfortunately, we've faced unexpected supply issues with the Atak Hockey Skorts, which has affected several of our customers, including yourself.
Our supplier initially promised stock would arrive in early September, but we’ve experienced several delays on their end. We have been in regular contact with them to push for updates and were last informed that the stock had finally arrived at their facility on November 6th. We expect to receive it tomorrow, November 8th, and we’re prepared to dispatch your order as soon as it arrives.
Thank you for your patience during this time. If you have any further questions, please feel free to reach out directly. We're committed to getting your skort to you as quickly as possible.
Best regards,
Sean
Great Customer Service
Emailed the company about a slight delay in receiving my order. Email was returned almost immediately explaining they were waiting on a delivery and my order would be dispatched shortly. My order was delivered a few days later as promised. What struck me about the company and led me to leave this review is that I requested a change of colour of one of the items I had ordered. This was done for me without having to return the original order, request refund and reorder new item saving everyone time and me money. Will definitely use again
9 października 2024
Opinia niezależna
Well worth the money …
Great for football kit for adults and kids, good price and good quality gear
26 sierpnia 2024
The skort I bought was great quality…
The skort I bought was great quality and most of all speedy delivery..🌟🌟🌟
27 czerwca 2024
It was perfect except too big for…
It was perfect except too big for tournaments
I purchased for my 8 year old grandsons football
29 czerwca 2024
Fast delivery on great value products
20 kwietnia 2024
I made a order paid for it and never…
I made a order paid for it and never got it delivered ?can you give me a reason why?
29 marca 2024
Odpowiedź od KitRoom
Hi Paul, I am really sorry your order has not arrived with you. I have taken a look at this for you and can confirm that your order was despatched via DPD on the 2nd April. I can see from the tracking information that it has not had any further scans since this date. This would clearly indicate the item has been lost in the DPD system. I am opening a case with DPD this morning on your behalf. Can you make contact with us at info@kit-room.co.uk to advise if you would like us to send out a replacement order or issue you with a full refund. Sorry again.
Ghosting me
I ordered several shirts for my grandson in Nov. for Christmas. After several delays they mailed all but 1. I contacted them and they said it was out of stock. I waited till stock was replenished and assumed it would be mailed out. That didn’t happen, now they won’t return any emails I send them. I think 5 months is way too long to wait.
19 marca 2024
Opinia niezależna
Odpowiedź od KitRoom
**UPDATE**
Hi Roxanne, following some investigation it would appear you pruchased your item from https://www.kitroomfootball.com/ and not our website www.kit-room.co.uk. I would advise you continue to make contact with them as we are totally seperate companies.
Hi there Roxanne,
Following our request for further information, we have been able to look into this for you. Unfortunately, searching for this name, email, and phone number, we have no orders or previous communication from you. Further, the items that you ordered, we do not sell. I would suggest that perhaps there has been a mix-up with businesses, which happens occasionally. We are Kitroom, based in Northern Ireland. If you would like to discuss this further, please email us at info@kit-room.co.uk, but in the meantime, we would ask that you kindly remove this review.
Best regards,
The team at Kitroom (N.I.) Ltd
Amazing Fantastic service and great customer…
Fantastic service and great customer service. The Macron clothing’s delayed for a while but not their fault but I was constantly updated as to when they will have them and when they did , it was sent out to me with expedited delivery. Amazing. Will shop again.Cheers.
29 grudnia 2023
Odpowiedź od KitRoom
Hi Augusta,
I'm delighted that you loved your Macron gear. Thank you so much for your lovely feedback and your custom.
Best wishes,
All the team at Kit Room
Quick delivery one item was incorrect…
Quick delivery one item was incorrect within 48 hours item was replaced
3 stycznia 2024
Odpowiedź od KitRoom
Hi Deborah,
Many thanks for your very kind review. We really appreciate it.
Best wishes,
All the team at Kit Room
Odpowiedź od KitRoom
Hi there,
Many thanks for your kind review. We truly appreciate it.
Best wishes,
The Kit Room team
Communication
My items were ordered from Macron and took over a month to arrive to me and was one item short which I'm still to receive. I understand these orders can take time, but I never received any correspondence to inform me of when to expect the items and even when they was delivered it felt like they wouldn't have been unless I chased. I've not received any further correspondence as to when I can expect the missing item.
1 stycznia 2024
Odpowiedź od KitRoom
Hi there David,
We are very sorry about this. If you could please contact us at info@kit-room.co.uk, we would like to resolve this for you.
Kind regards,
Kit Room
Odpowiedź od KitRoom
Hi Prince,
Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience caused by the delay in delivering your order.
We want to clarify that your order was placed during our Christmas closure period, which unfortunately led to a delay in processing. Upon our return, we promptly processed your order as soon as possible.
Regarding the delivery timeframe, we typically aim to fulfil non-customised items from our specialised Macron teamwear range within 15 business days. We did communicate this with you.
However, due to unforeseen circumstances such as storms and shipment delays, there was a slight extension to the estimated delivery time, which was also communicated with you. We understand this may have been frustrating, and we sincerely apologise for any inconvenience caused.
We would like to address the discrepancy in the waiting period mentioned. It's important to note that the actual waiting time for your order was approximately 23 working days, not the three months stated. While this delay was regrettable, it was not our intention to cause such inconvenience.
Your feedback is invaluable to us, and we will use it to enhance our processes and communication moving forward.
Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience. If you have any further concerns or require assistance, please don't hesitate to reach out to our customer support team.
Best regards,
Rachel
Odpowiedź od KitRoom
Thank you Paul for your lovely feedback.
Kind regards,
The Kit Room Team
Never arrived
Never arrived. Kit room were in touch once reported and instantly refunded
Superb customer service
Thankyou.
26 grudnia 2023
Odpowiedź od KitRoom
Hi Jason,
We are very sorry that your item did not arrive with you. We have checked and it was posted via Royal Mail on 09/01/24. If you could please contact us at info@kit-room.co.uk, we would like to resolve this for you.
Kind regards,
Kit Room
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